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Cancel TIDE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tide service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tide: Easy Method
What is Tide
Overview
Tide is a business banking and financial platform aimed at small businesses and freelancers, providing accounts, invoicing, expense management and related services.
It operates via mobile apps and web, and offers a paid Tide PLUS/Access subscription for additional features and data access.
Who uses it
Small business owners, sole traders and freelancers typically use Tide for day-to-day business banking and bookkeeping integrations.
Subscriptions and hardware (card readers) may be purchased through app stores, Google Play, or directly via Tide’s site.
How to cancel Tide
Cancel via App Store (iOS)
- Open iPhone Settings → tap your Apple ID → Subscriptions.
- Select Tide and cancel auto‑renewal at least 24 hours before the period ends to avoid renewal.
- Note: Apple controls billing and refunds for App Store purchases; Tide cannot issue refunds for iOS purchases.
Cancel via Google Play (Android)
- Open the Google Play app → Settings → Manage Subscriptions.
- Select Tide and cancel at least 24 hours before the period ends to prevent renewal.
- Contact Tide service team at hi@moreless.io for questions about account status after cancelling.
Cancel via Web or Email
- Email hi@moreless.io to request cancellation of Tide PLUS or other direct subscriptions.
- Cancellations made via Tide’s site are effective at the end of the current paid period.
- Keep your cancellation confirmation email for records and follow up if you do not receive one.
What happens when you cancel
Access and features
After you cancel a paid Tide subscription purchased directly, you typically retain access until the end of the current billing period.
Access to Tide PLUS features will stop when the paid period expires; free/basic account features remain available unless the account is closed.
Renewal and billing
Auto‑renewal is stopped when you cancel, provided cancellation is done within the required window (e.g., 24 hours for app stores).
For App Store purchases, Apple continues to control billing and renewals; check your Apple ID subscriptions for confirmations.
Data and account status
Account data is normally retained according to Tide’s terms; cancelling a subscription does not necessarily delete your account or transaction history.
If your account is frozen or restricted, funds may be inaccessible until verification steps are completed; contact support for case-specific help.
Will I get a refund?
Refunds for App Store (iOS) purchases
Refunds for subscriptions bought through Apple must be requested directly from Apple (typically within 90 days); Tide cannot issue refunds for iOS purchases.
Follow Apple’s refund process in your App Store/Apple ID purchase history to request review.
Refunds for Google Play (Android) purchases
Android (Google Play) users should contact Tide’s service team at hi@moreless.io for refund requests and support.
If the subscription period has been used, Tide’s FAQ notes there may be no refund for the current period.
Refunds for subscriptions via Tide’s site
- Quarterly, Yearly and Forever subscriptions bought directly from Tide carry a 30‑day money‑back guarantee for first‑time purchases (one refund only).
- The 30‑day guarantee does not apply to purchases made through the App Store or Google Play.
- For returns or hardware refunds (card readers) there may be conditions: B2B exemptions apply and returns often require items to be unused and sealed, with refunds processed within set business days.
Tide plans and pricing
Available plan (South Africa)
Only one annual subscription plan was identified for South Africa: Tide Access. Confirm current pricing in your account before purchase.
If you do not see a plan listed in your region, contact support or check Tide’s site for updates.
Pricing details
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Tide Access | R32.99 | Annual | Access all tide data |
Your consumer rights in South Africa
Cooling‑off and digital content
For digital content bought directly from Tide’s site, consumers may normally have a 14‑day cooling‑off right, but this may be waived if the content is delivered with the consumer’s explicit consent.
Jurisdiction and exact rights can vary by country; check local law and the terms you agreed to at purchase.
B2B exemptions and hardware
Hardware sold as B2B (for example, card readers) may be exempt from distance‑selling consumer protections.
Typical Tide terms allow returns within 30 days only if hardware is unused and sealed; justified refunds are processed within a stated number of business days.
Practical steps to protect your rights
- Keep receipts, confirmation emails and transaction IDs.
- Document communications with support (dates, names, reference numbers).
- If you believe consumer rights are breached, seek local consumer protection advice or file a complaint with relevant authorities.
Customer experiences
Positive feedback
Many users praise Tide for easy account setup, helpful named customer service team members and fast onboarding.
Customers also highlight added features such as cashback offers, savings interest and referral earnings.
Negative feedback
Numerous reviews report account freezes or restrictions due to standard checks, with funds temporarily inaccessible and support slow to resolve issues.
Common complaints include withheld funds, difficulty retrieving money and frustration over lack of transparency during account restrictions.
Where these views appear
- Trustpilot contains positive and critical reviews summarising customer service and feature experiences: Trustpilot - Tide
- SmartMoneyPeople hosts reviews reporting account freezes and operational disruption concerns: SmartMoneyPeople - Tide reviews
Documentation checklist
What to gather before you cancel
- Account email/username and business name used with Tide.
- Subscription receipt or transaction reference (App Store/Google Play or Tide site).
- Billing date and last payment amount to confirm billing period.
What to keep after cancellation
- Cancellation confirmation email from Apple/Google or from hi@moreless.io.
- Copies of all communications with support (dates, names, reference numbers).
- Screenshots of subscription status in your Apple ID or Google Play subscriptions.
Common mistakes
Missing the cancellation window
Waiting until the last day to cancel can miss the 24‑hour cut‑off for App Store/Google Play auto‑renewals; cancel earlier to be safe.
Expecting refunds for App Store purchases
Expecting Tide to refund iOS purchases is a common error - Apple handles refunds for App Store purchases and must be contacted through Apple’s system.
Using the wrong contact channel
Contacting Tide support via the wrong channel can delay resolution. Use device subscription settings for app‑store purchases or hi@moreless.io for direct Tide site subscriptions.
Comparative recap
Quick comparison overview
The table below summarises cancellation, refund responsibility and suggested next step by purchase channel.
Use it to choose the correct cancellation route and to set expectations for refunds and processing times.
| Platform | 期間 | How to cancel | Refund responsibility |
|---|---|---|---|
| App Store (iOS) | Varies (auto‑renewing) | Cancel via iPhone Settings → Apple ID → Subscriptions (≥24 hrs before) | Apple (request refund via Apple within 90 days) |
| Google Play (Android) | Varies (auto‑renewing) | Cancel via Google Play app → Manage Subscriptions (≥24 hrs before) | Contact Tide at hi@moreless.io; refunds handled case‑by‑case |
| Tide website (direct) | Annual/Quarterly/Forever | Email hi@moreless.io to cancel; effective end of period | 30‑day money‑back guarantee for first‑time direct purchases (excl. app stores) |
After cancelling
Immediate next steps
Save any cancellation confirmation and monitor your Apple/Google billing or bank statement for stopped charges.
If you do not receive confirmation within a few days, follow up with hi@moreless.io and include your receipt and account details.
Where to get more information
- Tide cancellation/returns/refunds terms: Tide - Cancellations, Return & Refund Policy
- Read customer reviews before cancelling or re‑subscribing: Trustpilot - Tide
- Additional user experiences: SmartMoneyPeople - Tide reviews
Address
South Africa office
Showroom / contact location: 18 Archimedes Street, Kramerville, Johannesburg, Gauteng, South Africa.
Support email
For cancellations, refunds and account support contact: hi@moreless.io.