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Cancellation Tymebank: Easy Method
What is Tymebank
Overview
Tymebank is a South African digital bank offering low-cost, app-first banking products such as the EveryDay Account, savings goals and digital services.
It focuses on no monthly account fee pricing and pay-as-you-use transaction charges, and provides account management through its app and web channels.
Products relevant to cancellation
Products include transactional accounts, app subscriptions (third-party billing), and insurance-like products such as Funeral Cover (underwritten via a partner).
Cancellation processes vary by product and by where you subscribed (App Store, website/Paddle, or directly with the bank).
How to cancel Tymebank
Cancel an app subscription (iOS / Apple App Store)
- Open the Apple App Store on your iPhone or iPad and go to your account → Manage Subscriptions.
- Find the Tyme subscription and choose Cancel. The subscription remains active until the end of the current billing period.
- See Tyme’s terms for confirmation that App Store subscriptions are managed via Apple and cancel at the App Store level: Tyme Terms of Use.
Cancel a web subscription (Paddle) via the Tyme app
- If you subscribed via Tyme’s website (Paddle), open the Tyme app and go to the "Tyme License" screen.
- Follow the on-screen option to cancel the Paddle subscription. The subscription remains active until the end of the billing period.
- Reference: Tyme’s online terms/FAQ confirm cancellation via the Tyme app when subscribed on the website: Tyme Terms of Use.
Cancel Google Play (Android) / other stores
- Tyme’s documentation does not explicitly detail Google Play steps. By analogy, manage subscriptions in Google Play → Payments & subscriptions → Subscriptions.
- If unsure, check your Google Play subscription list or contact Tyme support through the app for guidance.
- Tyme’s FAQ notes store-managed subscriptions vary by store: Tyme FAQ.
Close an account or cancel a bank product
- Submit written notice to TymeBank (in-app message, secure message, or other bank-specified written channel) stating you wish to close the account or cancel the product.
- TymeBank’s terms state customers may close accounts or cancel products by written notice and available funds will be returned by appropriate means.
- If the request is complex (holds, KYC issues, or loan arrears), contact the Tyme call centre or support via the app for next steps: Tyme App & Online Banking.
What happens when you cancel
Access and service state
For app-store subscriptions, cancellation generally takes effect at the end of the paid period; you retain access until then.
When the paid period ends the app or feature typically reverts to read-only or limited functionality per Tyme’s terms.
Account closure and funds
When you close a bank account TymeBank must return available funds by an appropriate method as set out in its terms and conditions.
If an account is subject to holds (fraud, KYC, unpaid obligations) funds may not be immediately available; Tyme will process according to its policies and applicable law.
Data and records
TymeBank will retain records and account information as required by law and regulatory rules, and to comply with its Code of Banking Practice obligations.
If you need copies of statements or transaction history before closure, request them through the app or support so you have records after cancellation.
Will I get a refund?
General purchases and merchant refunds
Refunds for purchases made through merchants (MoreTyme purchases, airtime, electricity, vouchers, store goods) must be handled directly with the retailer.
TymeBank does not reverse or refund merchant-supplied goods or services on behalf of the retailer: Tyme App & Online Banking.
Subscriptions and store refunds
Store-based subscriptions (App Store, Google Play, Paddle) follow the store/provider refund processes. Cancellation normally prevents future billing but does not guarantee a refund.
App Store refund requests are handled by Apple; Tyme’s terms note management of App Store subscriptions via Apple: Tyme Terms of Use.
Funeral Cover and cooling-off
Funeral Cover sold via Tyme (underwritten through Sanlam) includes a 31-day cooling-off. Cancel within 31 days to receive a refund of premiums paid.
If the policy lapses after missed payments, Tyme/Sanlam state no refund is given. See Tyme’s Funeral Cover help page for details: Funeral Cover.
Tymebank plans and pricing
Summary
TymeBank’s flagship EveryDay Account has no monthly account fee but charges pay-as-you-use transaction fees.
Examples of typical charges include small fees for EFTs, debit orders, ATM withdrawals and other services; see Tyme’s pricing pages for full details.
Current plan table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| EveryDay Account | R0.00 | Monthly | No monthly account fee; pay-as-you-use transaction fees (e.g. EFT R6, debit orders R2, ATM withdrawals ~R10 per R1,000). |
Your consumer rights in South Africa
Code of Banking Practice and TymeBank
TymeBank is a member of the Code of Banking Practice (COBP) effective 1 July 2025 and must follow its transparency and fairness obligations.
The Code requires clear information, fair handling of enquiries and reasonable timeframes for resolving customer complaints.
Contractual rights and account closure
Tyme’s Banking Terms guarantee customers the right to close an account or cancel a product by written notice; the bank must return available funds appropriately.
Keep written confirmation of your closure request and any responses from the bank for your records.
Complaint escalation
You may lodge complaints with TymeBank via the app, website or call centre. If a complaint remains unresolved after 20 business days, you may escalate to the National Financial Ombud Scheme (NFO).
Tyme’s terms outline complaint channels and escalation steps: Tyme App & Online Banking.
Customer experiences
Positive feedback
Many customers praise the user-friendly app, strong digital security, lack of monthly fees and quick access to statements.
Some reviews also note friendly agents and quick case resolution in certain instances: see independent reviews for examples: Onlinereviews.
Negative feedback
Public reviews report issues including suspected unauthorized transactions, delayed refunds, app glitches and blocked accounts with funds on hold.
Customers frequently cite slower or inconsistent resolution for complex disputes; read user reviews for a balanced view: Trustpilot - TymeBank.
Documentation checklist
Essential documents to prepare
- Valid ID (ID book, ID card or passport) for identity verification.
- Proof of address (latest utility bill or official correspondence).
- Your Tyme account number and any product/policy numbers (e.g. Funeral Cover policy number).
Supporting evidence for disputes or refunds
- Receipts or confirmation emails for merchant purchases or subscriptions.
- Screenshots of subscription pages (App Store, Google Play, Paddle) showing active subscriptions.
- Copies of written cancellation requests and any replies from Tyme.
Common mistakes
Not cancelling through the right channel
A common error is cancelling inside the Tyme app when the subscription is billed through the App Store or Google Play. Always cancel at the store used to subscribe.
Assuming automatic refunds
Customers often expect refunds after cancelling. Cancellation usually prevents future charges but does not automatically produce a refund.
Failing to keep records
Not saving written cancellation requests, confirmations or receipts makes dispute escalation slower. Keep copies of all correspondence and transaction evidence.
Comparative recap
Quick comparison
| Item | Action required | What happens | Period (期間) |
|---|---|---|---|
| App Store subscription (iOS) | Cancel in Apple App Store → Manage Subscriptions | Access continues until end of billing; no further renewals. | Until end of billing period |
| Website subscription (Paddle) | Cancel via Tyme app "Tyme License" screen | Subscription remains active until billing period ends. | Until end of billing period |
| Bank account / product | Written notice to Tyme (app/secure message or other bank channel) | Account closed and available funds returned subject to holds and obligations. | N/A |
After cancelling
What to do immediately after cancellation
Save confirmation screenshots or emails and request a final statement for your records before access ends or the account closes.
If funds are due, confirm the method and timing for returning those funds with Tyme support.
Where to get more help and official references
Official Tyme resources:
Address
TymeBank head office (correspondence)
Use this address for written correspondence related to account closure or formal notices to the bank.
30 Jellicoe Avenue, Rosebank, Johannesburg, Gauteng, 2196, South Africa
Tips for sending correspondence
Send written notices via registered post or the Tyme secure in-app message where possible, and retain proof of delivery or timestamps.
Keep copies of all documents you send and any bank replies until the matter is fully resolved.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.