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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Wise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wise: Easy Method
What is Wise
Overview
Wise is a digital financial service that specialises in international money transfers and multi‑currency accounts. It offers low fees and mid‑market exchange rates for sending and holding money across borders.
Core services
Services include sending transfers, holding balances in multiple currencies, and using debit cards linked to local balances. Wise is primarily an online service accessed via web and mobile apps.
How to cancel Wise
Cancel via Wise website (web)
- Log into your Wise account on the website.
- Navigate to the Account (or Settings) section and look for a cancellation link.
- Follow the cancel prompts - according to Wise Terms, web cancellations take effect immediately. Terms of Service
Cancel via app stores or web purchases
- Apple App Store: Open device Settings → tap your Apple ID → Subscriptions → select Wise → Cancel Subscription. Guidance for app cancellations is available from the Wise help article. Help: cancel subscription
- Google Play: Open Google Play Store → Subscriptions → select Wise → Cancel. See the Wise help article for details. Help: cancel subscription
- Wise (web) purchases on wiserapp.co: Log into your account at wiserapp.co and click “Cancel your subscription” to stop renewal; you typically retain access until the end of the current billing cycle. Help: cancel subscription
What happens when you cancel
Access and content
For subscriptions cancelled via the Wise website, cancellation can take effect immediately and access to content or services may be revoked at once.
For app‑store or web purchases handled through wiserapp.co, you normally keep access until the end of the current billing period.
Renewals and data
Cancellation stops future billing or automatic renewals for the service you cancelled. Your account data may remain in Wise systems in line with their data retention policies described in their terms.
If you need records, download statements or transaction histories before cancellation where possible.
Will I get a refund?
General refund policy
- Wise does not offer statutory 14‑day cooling‑off refunds for financial services like transfers or account plans; refunds are governed by Wise’s fair refund policy and specific merchant or scheme rules. Terms of Service
Exceptions and processes
- Pending transfer authorisations (not completed by the recipient) are usually reversed automatically; funds are released back to the sender within about 8 - 30 days. This is a reversal, not a traditional merchant refund. Wise blog on refunds
- If a merchant confirms a refund or a card dispute is required, Wise can assist with chargebacks through card networks (Visa/Mastercard); chargeback resolution can take roughly 35 - 50 days. Wise blog on refunds
Wise plans and pricing
Pricing availability
Public pricing for specific account plans or subscription tiers (if any) was not provided in the verified sources for South Africa.
If you require exact fees for a product or plan, contact Wise directly via your account or their official support channels.
Contact for exact pricing
| Plan | 期間 | Price |
|---|---|---|
| Personal account / Transfer fees | Contact for pricing | Contact for pricing |
| Business account / Account plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off and the CPA
South Africa’s Consumer Protection Act provides a 14‑day cooling‑off right for certain kinds of transactions.
However, financial services such as international money transfers and remittance services are often treated differently and may fall outside typical e‑commerce return rights.
How this affects Wise users
- Wise’s refund and cancellation handling will primarily follow its own terms, merchant policies, and card network rules rather than a statutory ecommerce return right.
- No South‑Africa‑specific Wise refund policy was found in the verified sources; check your transaction receipts and Wise communications for specifics.
Customer experiences
Positive feedback
Many users report Wise is efficient, transparent, and cheaper than traditional banks for international transfers.
South African users commonly praise lower fees and clearer exchange rates compared with local banks.
Negative feedback
Complaints exist about account closures without notice, blocked funds, or problems withdrawing money, which can be disruptive.
Other recurring issues include delays with refunds or reversals and frustration with repeated document requests or slow customer support responses.
Documentation checklist
Identification and verification
- Valid government ID (passport or national ID).
- Proof of address (utility bill, bank statement) dated within the required period.
Transfer and account details
- Transaction reference numbers and recipient bank details for any disputed transfers.
- Copies/screenshots of error messages, blocked transactions, or communications with support.
Common mistakes
Assuming automatic refunds
Many users assume cancelling a transfer or subscription triggers an immediate refund. For financial transfers, reversals may take days or weeks and depend on merchant or bank processing.
Incomplete documentation
Submitting incomplete ID or address documents can delay verification, freezes, or account closure decisions. Provide clear, current documents to avoid delays.
Comparative recap
Quick comparison
| Feature | 期間 | Notes |
|---|---|---|
| Fees and exchange rates | Per transfer | Generally lower and more transparent than many traditional banks for international transfers. |
| Refunds / reversals | Variable | Reversals for pending transfers take 8 - 30 days; merchant refunds and chargebacks may take 35 - 50 days. |
| Customer support & account issues | Ongoing | Users report mixed experiences: efficient service for simple transfers, but slower resolution for disputes or account blocks. |
How to choose
Choose Wise for low‑fee international transfers and transparent rates where speed and cost are priorities.
Consider alternatives or additional safeguards if you expect complex merchant disputes or need guaranteed refund timelines.
After cancelling
Immediate steps
- Download any needed statements or transaction history from your Wise account before losing access.
- Note transfer references and keep receipts for any ongoing disputes.
Where to find official information
- Wise Terms and Conditions: https://wise.org/terms-and-conditions/
- Help article on cancelling subscriptions: https://help.wiserapp.co/en/articles/329166-how-can-i-cancel-my-subscription
- Wise guidance on refunds and reversals: https://wise.com/gb/blog/are-you-expecting-a-refund
Address
WISE Africa office
5 Indianapolis Street, Kyalami Business Park, Kyalami, Midrand, 1684, Republic of South Africa.
Notes
This address is a regional office listed for Wise in South Africa; for account‑specific queries or support, use your Wise account support channels or the official help pages linked above.