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Cancel METROFAX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Metrofax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Metrofax: Simple Process
What is MetroFax
Overview
MetroFax is an online fax service that lets users send and receive faxes via the web and email without a physical fax machine.
Who uses it
It is commonly used by small businesses and professionals who need occasional or regular faxing integrated with email and cloud workflows.
How to cancel MetroFax
Cancel online (recommended)
- Log into your MetroFax account.
- Go to Account Details → Billing tab → click “Cancel My Account.”
- Cancellation takes effect at the end of the current billing cycle; trial cancellations are immediate.
- Official online cancel page: Cancel my account page.
Other cancellation options
- Live chat: Use the site’s “Chat With Us” live chat (available 24/7). Provide your account number and request cancellation.
- Email: Send a cancellation request to support@metrofax.com including full name, account number, and account email, and state you want to cancel.
- Phone: MetroFax’s official guidance does not support cancellation by phone; rely on web, chat, or email instead.
What happens when you cancel
Access and service
When you cancel, service typically continues until the end of your current paid billing cycle unless you are on a trial, which ends immediately on cancellation.
Data and messages
Your account data and fax history may become inaccessible after cancellation. If you need records, download them before you cancel.
Will I get a refund?
Official MetroFax policy
MetroFax Terms of Service state that activation fees and prepaid usage credit are non-refundable regardless of when you cancel.
Unused prepaid balances are forfeited on cancellation or after long periods of inactivity per the Terms of Service.
Exceptions and local rights
- MetroFax does not publish a statutory cooling-off or refund-rights period on its terms: Terms of Service.
- If you believe local consumer law provides a refund right, keep records and seek local guidance (see South Africa consumer rights section below).
MetroFax plans and pricing
Pricing availability
No MetroFax pricing is available in South African Rand (ZAR) on MetroFax’s official site for 2024 - 2025.
How to obtain price details
Official MetroFax pricing is listed in USD on its site. Contact MetroFax via your account or support channels for regional or invoice details.
| Plan | 期間 | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Relevant law
Under South African consumer law, some distance or electronic contracts may carry a short cooling-off right (commonly seven days) for certain purchases.
How this applies to MetroFax
- MetroFax’s global Terms of Service declare fees non-refundable, which may conflict with statutory rights under South African law.
- If you are in South Africa and believe you have statutory rights, gather evidence and seek guidance from local consumer-protection channels before or after cancelling.
Customer experiences
Positive feedback
Many users report helpful, responsive support via chat or email and stable service when active. Long-term users sometimes cite good reliability at low cost.
Negative feedback
There are multiple reports of difficulty cancelling, continued billing after cancellation, and problems obtaining refunds or clear responses from support.
Documentation checklist
What to include when you cancel
- Full name as on account
- Account number
- Account email address
- Clear statement that you request cancellation and the desired effective date
Supporting evidence to keep
- Confirmation screenshots or chat transcripts showing cancellation
- Billing statements showing charges you dispute
- Copies of any email correspondence with support
Common mistakes
Assuming phone cancellation works
Many customers expect to cancel by phone; MetroFax does not officially support phone cancellations, so relying on phone calls can delay the process.
Not saving confirmation
Failing to save cancellation confirmation or chat transcripts often leads to disputes over continued billing. Always save written confirmation and timestamps.
Comparative recap
How methods compare
This table summarises available cancellation methods, typical processing, and practical notes to help you choose the best route.
Quick decision guide
| Method | 期間 | Notes |
|---|---|---|
| Web (Account Billing → Cancel) | End of billing cycle or immediate for trial | Official, trackable; keep screenshot of confirmation. Cancel page. |
| Live chat | Usually immediate confirmation | Fast, available 24/7; save chat transcript as proof. |
| Email (support@metrofax.com) | Varies (response time depends on support) | Provides written request; keep sent email and any replies. |
| Phone | Not supported | MetroFax does not list phone cancellation as valid; do not rely on phone alone. |
After cancelling
Immediately after
Save any remaining fax records you need because access may be removed after cancellation or at the end of the billing period.
If you are billed after cancellation
- Contact support via chat or email and provide your cancellation confirmation.
- If unresolved, consider raising a dispute with your payment provider and keep all documentation.
- Refer to MetroFax Terms: Terms of Service.
Address
Corporate address
MetroFax corporate address (for reference): 700 S. Flower St., 15th Floor, Los Angeles, California 90017, United States.
Contact for cancellations and support
Use your MetroFax account cancel flow or the site chat first. For written requests, email support@metrofax.com and include the account details listed in the documentation checklist.