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Cancel UPWORK
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Upwork service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Upwork: Easy Method
What is Upwork
Brief description
Upwork is an online freelance marketplace that connects clients and independent professionals for projects across many categories.
The platform manages profiles, contracts, billing, and dispute tools to facilitate remote work and payments.
How people use it
Clients post jobs or buy Project Catalog services; freelancers submit proposals, work on contracts, and invoice through the platform.
Memberships and subscriptions (such as Freelancer Plus) add features like more Connects and visibility for freelancers.
How to cancel Upwork
Cancel via Web (Upwork.com)
- Log into Upwork.com and go to Billing & Transactions or Memberships & Connects.
- Select Change Plan and switch to Basic to end a paid Plus membership before the renewal date.
- Confirm cancellation to stop auto-renewal; retain proof of the confirmation screen or email.
Cancel via mobile app stores
- App Store (iOS): Open iOS Settings → your name → Subscriptions → select Upwork subscription → Cancel.
- Google Play (Android): Open Google Play Store app → Menu → Subscriptions → find Upwork subscription → Cancel subscription.
- Important: App Store and Google Play subscriptions must be managed through those stores; Upwork.com cannot cancel them.
Cancel a contract or Project Catalog order
- Go to Manage Work → Your contracts → Cancel Contract to stop ongoing work.
- For Project Catalog orders, cancel via the contract/order page and request a refund from the freelancer.
- If the freelancer approves, refunds typically process within a few business days but are not guaranteed.
What happens when you cancel
Access and billing
Canceling a subscription stops future automatic renewals but usually allows access until the end of the paid billing cycle.
For app-store purchases, access remains until the end of the billing period as managed by Apple or Google Play.
Data and account state
Your Upwork profile, contracts, messages, and data remain available unless you delete your account separately.
Cancelling a paid membership does not automatically delete your account or remove contract records.
Timing and confirmations
Keep screenshots or confirmation receipts when you cancel; these are useful if disputes or billing questions arise.
Cancellation via different channels (web vs app store) may produce separate receipts and records.
Will I get a refund?
Web subscriptions (Upwork.com)
Refunds are not automatic and are handled case-by-case by Upwork.
If Upwork approves a refund, it is typically credited to your original billing method or Upwork balance within about 3 - 5 business days.
App Store and Google Play subscriptions
Refunds for purchases made through Apple or Google Play follow those platforms' policies.
Upwork cannot process or guarantee refunds for App Store or Google Play charges; you must request refunds from Apple or Google.
Contract and Project Catalog refunds
- Clients can request refunds via Upwork within 180 days of payment; freelancer or agency approval is required.
- For payments older than 180 days and up to 365 days, contact Upwork support for assistance.
- Project Catalog refunds require freelancer approval; if approved, refund typically occurs within about 5 business days.
Upwork plans and pricing
Overview
Upwork lists membership features but does not publish fixed local pricing in ZAR publicly for all plans.
Pricing may vary by billing channel and region, and taxes (such as VAT) may apply in South Africa.
How to check exact pricing
To see exact charges in ZAR, check the Membership plan section of your Upwork account while signed in.
If you purchased via Apple or Google Play, the app-store receipt shows the charged amount and currency.
| Plan | Price | Notes |
|---|---|---|
| Freelancer Plus (example) | Contact for pricing | Upwork does not publish fixed ZAR prices; check your account for exact local pricing. |
Your consumer rights in South Africa
Cooling-off and statutory rights
Upwork does not offer a statutory 14-day automatic cooling-off right or automatic refunds for subscriptions.
Subscription refunds and cancellations are governed by Upwork policies and the rules of the billing channel used.
Refund and dispute avenues
- For web subscriptions, request refunds through Upwork support; decisions are discretionary.
- For app-store purchases, use Apple or Google Play consumer procedures for refunds and disputes.
Practical advice for South African users
Retain proof of cancellation, receipts, contract records, messages, and any support correspondence when seeking refunds.
If you need further redress, preserve all evidence and contact the billing platform (bank, Apple, Google) or Upwork support as appropriate.
Customer experiences
Positive feedback
- Users praise Upwork for enabling remote work and international client access and for its secure payment processes.
- Many freelancers report success reaching Top-Rated status and securing long-term clients through the platform.
Negative feedback
- Common complaints include platform fees, cost of Connects, limited visibility for new freelancers, and high costs overall.
- Users report difficulties with support, billing confusion, and issues when cancelling subscriptions - especially when charges occur via different channels.
Balanced takeaway
Upwork can be effective for finding work and hiring talent, but users should be aware of fees and billing channels and keep records of transactions.
Careful account management and prompt documentation help reduce friction when disputes or cancellations arise.
Documentation checklist
Essential receipts and proofs
- Subscription confirmation or cancellation screens and timestamps.
- App-store receipts (Apple/Google) if purchased via mobile stores.
- Bank or card statements showing the charge.
Contract and communication records
- Contract pages or Project Catalog order pages related to the charge.
- Messages between client and freelancer regarding cancellations or refunds.
- Any refund approvals or support case numbers from Upwork or app stores.
Common mistakes
Not checking the billing channel
Users often try to cancel in Upwork.com when the subscription was purchased through Apple or Google Play.
Always verify whether the charge came from Upwork or an app store before attempting cancellation.
Failing to keep evidence
Not saving screenshots, receipts, or support case numbers makes it harder to prove cancellations or request refunds.
Capture confirmation messages and the date/time of cancellations immediately.
Assuming automatic refunds
Many expect an automatic refund after cancelling; refunds are discretionary and depend on the billing channel and Upwork policies.
If you need a refund, submit a clear request and attach supporting evidence promptly.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund likelihood, and what continues after cancellation.
Use this to determine the correct next step based on how you were billed.
| Method | Where to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Web (Upwork.com) | Upwork Billing & Transactions / Memberships & Connects | Case-by-case; possible if approved by Upwork | Access until end of billing cycle |
| App Store (iOS) | iOS Settings → Subscriptions | Refunds follow Apple policy; Upwork cannot guarantee | Access until end of App Store billing period |
| Google Play (Android) | Google Play Store → Subscriptions | Refunds follow Google policy; Upwork cannot guarantee | Access until end of Google Play billing period |
| Contract / Project Catalog | Manage Work → Your contracts / Order page | Depends on freelancer approval; typically within ~5 business days if approved | Services stop once contract is cancelled; payment status depends on agreement |
After cancelling
What to monitor
Check your bank or card statement for any future charges and verify the cancellation date against the billing period.
Watch for confirmation emails or in-app messages confirming the cancellation and retain them.
Where to get help
If you need help with a web subscription or contract refund, contact Upwork support through your Upwork account.
For App Store or Google Play purchases, request refunds via Apple or Google Play support channels and keep app-store receipts.
Address
Local address on record
943 Matlala Street, Olverton, Cyferskuil, North West, 0483, South Africa
Notes about the address
This South African address appears to reflect a local registration and may not indicate active local operations.
Primary corporate operations and support requests are handled via the Upwork platform and global help channels.