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Cancellation Wework: Easy Method
What is WeWork
Overview
WeWork is a provider of flexible coworking spaces, dedicated desks and private offices with locations across South Africa.
Memberships include All Access, Hot Desk, Dedicated Desk, Private Offices and app-based On Demand bookings.
Services
Services typically include workspace access, meeting room credits, printing allowances and mail handling depending on the plan.
Bookings and membership management are handled via the WeWork App or by contacting WeWork support.
How to cancel WeWork
All Access / Membership cancellations
- Confirm you are at the end of your commitment term; All Access cancellations require you to be at the end of your term.
- Provide at least five (5) days' notice prior to the last day of a calendar month.
- Submit the cancellation request via the WeWork App or open a support request with WeWork.
WeWork On Demand (app bookings)
- For advance app bookings, cancel at least 24 hours before the booking to receive an automatic refund to your original payment method.
- For same-day app bookings, cancel within 5 minutes of booking to receive an automatic refund.
- If you cancel outside these windows, contact WeWork support; refunds are discretionary.
What happens when you cancel
Access and services
Access to coworking spaces and included credits typically end immediately after cancellation takes effect.
Meeting room credits, printing allowances and other plan benefits will no longer be available once the membership is cancelled.
Renewal and billing
Cancellations prevent future renewals but do not change fees already charged prior to cancellation.
WeWork’s published terms state that fees already paid are generally non-refundable after the relevant periods.
Data and records
WeWork retains user and billing records in line with its terms; request copies from support if you need documentation after cancellation.
Keep screenshots of your cancellation request and any confirmation emails for your records.
Will I get a refund?
Cooling-off period (Consumer Protection Act)
Under South African law, consumers may have a five business-day cooling-off/right of withdrawal for fixed-term contracts.
If you qualify and cancel within that cooling-off period you may be entitled to a refund, subject to the terms in WeWork’s local refund policy.
No-refund policy after cooling-off or contract end
After the cooling-off period or once the contract is concluded, WeWork South Africa enforces a no-refund policy for fees already paid.
The company’s terms explicitly state that all fees are non-refundable outside applicable exceptions.
WeWork On Demand exceptions
- Advance bookings cancelled at least 24 hours prior or same-day cancellations within 5 minutes receive automatic refunds to the original payment method.
- Cancellations outside those windows require support contact and refunds are discretionary, not guaranteed.
For details see WeWork’s official refund policy: WeWork South Africa Refund Policy.
WeWork plans and pricing
Pricing summary
The table below lists representative monthly prices for WeWork locations in Johannesburg (2024/2025 listings).
Contact WeWork directly for current availability and exact pricing for your chosen location and term.
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Hot Desk (The Link, Rosebank) | R2,600 per month | 月額 | Flexible seat in common area; includes 2 conference room credits |
| Dedicated Desk (155 West Street, Sandton) | R3,300 per month | 月額 | Furnished desk; mail/package handling; includes 5 conference room credits |
| Private Office - 1 seat (155 West Street, Sandton) | R5,600 per month | 月額 | Private lockable office; furnished; includes 12 conference room credits |
| Private Office - 2 seats (155 West Street, Sandton) | R10,600 per month | 月額 | All features of private office, for 2 seats |
| Private Office - 5 seats (155 West Street, Sandton) | R22,300 per month | 月額 | Private office for 5 seats |
| Private Office - 11 - 20 seats (155 West Street, Sandton) | R52,500 per month | 月額 | Private office for 11 - 20 seats |
| All Access Membership (flexible coworking) | R2,856.60 per month (incl. VAT) | 月額 | 1 coworking space booking per day; 5 credits/month for meeting rooms; printing allowance |
Your consumer rights in South Africa
Cooling-off and withdrawal rights
Consumers have a five business-day cooling-off/right of withdrawal for qualifying fixed-term contracts under the South African Consumer Protection Act.
If you meet the qualifying conditions and cancel in this period, a refund may be available in line with the law and WeWork’s refund policy.
Limitations after cooling-off
After the cooling-off period expires, WeWork South Africa’s published policy indicates a strict no-refund position for fees already paid.
Make sure you understand commitment terms and end-of-term requirements before signing or cancelling a membership.
Platform parity
WeWork’s local terms do not distinguish between cancellations made via the App Store, Google Play or the Web.
Cancel via the WeWork App or a support request to follow the published local procedures.
Customer experiences
Positive feedback
Users often praise WeWork’s facilities, comfortable spaces, good Wi‑Fi and friendly on-site staff.
Some reviewers note a generally pleasant atmosphere and useful amenities such as coffee and meeting rooms.
Negative feedback
Common complaints include slow or unresponsive customer support for membership changes and difficulty cancelling in some cases.
Other reviewers report sudden office changes, fee increases without clear notice, and long delays resolving issues.
Documentation checklist
Essential documents
- Membership ID or account email used for WeWork registration.
- Copy of your signed contract or membership terms showing commitment dates.
- Proof of payment (receipts or bank/card statements for fees paid).
Support and proof
- Screenshot or copy of your cancellation request submitted via the App or support portal.
- Any confirmation emails or reference numbers received from WeWork support.
- Valid ID and contact details in case additional verification is requested.
Common mistakes
Missing the notice window
A common error is failing to provide the required five (5) days' notice before the end of the calendar month for All Access cancellations.
If you miss the notice window your cancellation may not take effect when you expect and fees could continue.
Expecting refunds outside policy
Assuming you will receive a refund after the cooling-off period or after the contract ends is a frequent mistake.
WeWork South Africa’s terms state that fees already paid are generally non‑refundable except where lawfully required.
Using the wrong channel
Attempting to cancel through an app store purchase flow or a third party rather than the WeWork App/support can delay processing.
Always submit cancellations through the WeWork App or an official support request to avoid confusion.
Comparative recap
At-a-glance comparison
| Plan | Price | Period (期間) | Cancellation note |
|---|---|---|---|
| All Access Membership | R2,856.60 per month (incl. VAT) | 月額 | Requires 5 days' notice before month end and end of commitment term; no refunds for fees already paid |
| Hot Desk | R2,600 per month | 月額 | Monthly plan; follow standard support cancellation process; fees typically non-refundable post-contract |
| Dedicated Desk | R3,300 per month | 月額 | Monthly plan; cancellation via App/support; check commitment term for end-of-term rules |
| Private Office | From R5,600 to R52,500 per month | 月額 | Private office agreements often have fixed terms; cooling-off applies if qualifying; refunds rare after term |
| WeWork On Demand | Pay-per-booking via App | 月額 | Advance cancellations ≥24 hours or ≤5 minutes same-day get automatic refunds; outside windows are discretionary |
After cancelling
What to expect next
Once your cancellation is processed, access typically ends immediately and future billing stops for new periods.
Do not assume any refund unless you cancelled within a qualifying cooling-off period or met an on-demand refund window.
Helpful links and next steps
Review WeWork South Africa’s published policies for full details:
Address
WeWork South Africa headquarters
WeWork South Africa
155 West Street, Sandton, Johannesburg, Gauteng, 2031, South Africa
Contact reminder
Submit cancellation requests via the WeWork App or open a support request as described in WeWork’s local refund policy and terms.
Keep all confirmation references and documentation until your cancellation and any billing are fully reconciled.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.