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Cancel ALLIANZ
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Allianz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Allianz: Easy Method
What is Allianz South Africa (Travel Insurance)
Overview
Allianz South Africa (Travel Insurance) provides travel cover including emergency medical, trip cancellation, baggage and other travel-related benefits for single and annual multi-trip policies.
Scope
Policies cover different zones and limits depending on plan and add-ons, with specific products (e.g. Schengen single-trip) carrying additional notification requirements.
How to cancel Allianz South Africa (Travel Insurance)
Cancel during cooling-off period
- Cancel within 14 days of purchase for a full refund if the trip has not started and no claim has been made.
- Reference the policy document when requesting the refund to speed processing: Policy document.
Canceling Schengen single-trip and other routes
- For Schengen single-trip cover notify for a refund within 48 hours of receiving the policy schedule or of the policy start date - whichever is earlier.
- Submit Schengen refund requests via the issuing agent as required in the FAQ: FAQ.
How to send a cancellation request
- Send your cancellation and refund request by email or WhatsApp to Allianz South Africa or via the online contact channels listed in the policy materials.
- If you purchased via an agent, contact the issuing agent as they may need to process the refund on your behalf.
Timing and exceptions
- Some guidance notes allow cancellations up to 30 days after purchase or before departure through email or WhatsApp, but refunds depend on the cooling-off and product rules.
- No refund if the trip has commenced or a claim has been made.
What happens when you cancel
Policy termination
When your cancellation is accepted the policy is terminated and cover ends from the date specified by Allianz or the insurer’s confirmation.
Data and records
Allianz will retain policy and claims records in accordance with its data retention and legal obligations. Keep copies of your cancellation communications for your records.
Renewals and future cover
Cancellation does not prevent you from buying a new Allianz policy in future, but any future cover will be subject to underwriting and product terms at the time of purchase.
Will I get a refund?
Cooling-off refund rule
You are entitled to a full refund if you cancel within the 14-day cooling-off period, provided your trip hasn’t started and no claim has been made.
Schengen single-trip exception
Schengen single-trip cover requires notification within 48 hours of receipt of the policy schedule or start date to qualify for a refund. Check the FAQ for details: Schengen FAQ.
No refund situations
- No refund once travel has commenced.
- No refund if a claim has been lodged against the policy.
- No pro‑rata refund for trip curtailment or partial unused travel; the policy is terminated and no refund is offered.
Processing and channels
Refund requests are processed via email, WhatsApp or agent channels. See Allianz refund policy for operational details: Refund policy.
Allianz South Africa (Travel Insurance) plans and pricing
Available plans
Below are example "from" prices publicly listed by Allianz South Africa for typical scenarios (adult, ~30 yrs, up to 3 days, excluding USA & Canada unless specified).
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Travel Standard (Single Trip) | From R 268 | Per single trip (up to 3 days) | Worldwide excluding USA & Canada; emergency medical, trip cancellation, baggage |
| Travel Premium (Single Trip) | From R 350 | Per single trip (up to 3 days) | Higher limits incl. emergency medical up to R 9 million; cancellation, baggage, liability |
| Annual Multi-Trip - Standard | From R 2 840 | Annual | Unlimited trips per year (each up to 90 days); standard coverage |
| Annual Multi-Trip - Premium | From R 3 704 | Annual | Higher limits, e.g. emergency medical up to R 9 million; higher cancellation and baggage limits |
| Sports Cover (Add-on) | From R 670 | Per single trip (up to 3 days) | Adventurous sports coverage; add-on to Travel Standard |
| Senior Travel (Standard) | From R 1 072 | Per single trip (up to 3 days) | For ages 66 - 85; standard coverage excluding USA & Canada |
Your consumer rights in South Africa
Cooling-off and refunds
You have a 14-day cooling-off right: cancel within 14 days of purchase for a full refund if travel hasn’t started and no claim has been filed.
Product-specific requirements
Schengen single-trip cover requires much quicker action for refunds - notify within 48 hours of receiving the policy schedule or start date to qualify.
Limitations
- No refunds once travel has commenced or a claim has been lodged.
- No pro‑rata refunds for early return or partial unused travel.
- There is no public documentation showing cancellation via App Store or Google Play in South Africa; use email, WhatsApp or the issuing agent.
Escalation and remedies
Keep copies of all cancellation and refund communications. If you believe a refund is unfairly denied, escalate through Allianz channels and consider filing a complaint with the relevant South African financial ombudsman or regulatory body.
Customer experiences
Positive reports
Some customers report fast and smooth claim settlements, including cancellation on health grounds paid in about 10 days in individual cases.
Negative reports
Other customers describe repeated documentation requests, slow processing and, in some cases, disputed or denied claims. Experiences vary by case and policy details.
Summary
Overall feedback is mixed: timely payouts do occur, but expect thorough documentation requirements and allow time for processing.
Documentation checklist
Essential documents
- Policy schedule and certificate number.
- Proof of purchase (receipt or confirmation email).
- Valid ID or passport copy for the policyholder.
For refund or claim support
- Clear statement requesting cancellation and refund, including dates and reason.
- If cancelling for medical reasons, include medical certificates and supporting records.
- For Schengen refunds, include the policy schedule receipt and agent correspondence as required.
Common mistakes
Missing time limits
Waiting too long to request a refund is common. Schengen single-trip and the 14-day cooling-off window have strict timeframes.
Insufficient documentation
Submitting incomplete proof (e.g. no policy schedule or medical evidence) causes delays and possible refusals. Provide clear, legible documents.
Wrong channel for cancellation
Trying to cancel via unlisted routes (e.g. App Store routes not documented for South Africa) can delay processing. Use Allianz email/WhatsApp, online channels or your issuing agent.
Comparative recap
At-a-glance comparison
| Feature | Travel Standard | Travel Premium | Annual Multi-Trip - Standard | Annual Multi-Trip - Premium |
|---|---|---|---|---|
| Price (from) | R 268 | R 350 | R 2 840 | R 3 704 |
| 期間 | Per single trip (up to 3 days) | Per single trip (up to 3 days) | Annual | Annual |
| Medical cover | Standard limits | Up to R 9 million | Standard limits | Higher limits (e.g. R 9 million) |
| Trip cancellation cover | Included | Higher limits | Included | Higher limits |
After cancelling
Confirmations to expect
After you submit a cancellation request, expect written confirmation from Allianz or your issuing agent confirming termination and any refund status.
Useful links
- Policy details and terms: Policy document
- Refund and delivery policy: Refund policy
- Frequently asked questions (includes Schengen guidance): FAQ
Address
Physical office
The Firs, 2nd Floor, Office 202, 32A Cradock Avenue, Rosebank, 2196, South Africa.
Postal and contact notes
Cancellation requests for car insurance or other lines may be addressed to the physical office or postal box. If you purchased via an agent, contact them for specific return instructions.