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Cancel DOTSURE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dotsure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dotsure: Easy Method
What is Dotsure
Overview
Dotsure is a South African insurance provider offering subscription-style cover for vehicles and pets with online management tools.
Policies are managed through Dotsure's web portal and customer support channels as described in their Terms of Use.
Key features
Products include a range of pet plans and car insurance options with monthly premiums and adjustable cover levels.
Management is primarily online; refunds and cancellations are governed by Dotsure's Terms of Use.
How to cancel Dotsure
Online cancellation (recommended)
- Log in to the Dotsure web portal (Manage Portal) and follow the cancellation option for your policy.
- You may cancel at any time via the Dotsure web portal and claim a prorated premium for the month you cancel.
- Keep a screenshot or exported confirmation of the cancellation for your records.
Phone and email (pet policies and general support)
- For pet policies you can also contact Dotsure by phone: 0861 368 7873.
- Or email u2us@dotsure.co.za to request cancellation and ask for written confirmation.
- If you phone, follow up with an email so you have a written trail of the request.
App stores and third-party channels
- There is no public information indicating cancellations via the App Store or Google Play are supported.
- Do not rely on app-store subscriptions for cancellation; cancel directly with Dotsure (web, phone or email).
- If you were billed via a third party, confirm billing source before cancelling to avoid duplicate charges.
What happens when you cancel
Policy termination and access
When you cancel, your policy will be terminated and future premiums should stop being charged.
Access to policy services in the portal may be restricted after cancellation; retain copies of policy documents and confirmations.
Billing and proration
Dotsure's Terms of Use allows a prorated refund for the month in which you cancel, subject to conditions.
Refunds are dependent on there being no outstanding claims or unpaid dues against the policy.
Data and records
Keep written confirmation of cancellation, payment records, and any correspondence to support disputes or refund claims.
If a cancellation or refund request is not honoured, you may need these records to escalate the matter.
Will I get a refund?
Prorated refund policy
Yes. Under Dotsure's Terms of Use you may claim a pro rata refund for the month in which you cancel your policy.
This refund applies to premiums already paid for that month after cancellation.
Exceptions and conditions
- Refunds are subject to there being no outstanding claims or unpaid dues on the policy.
- If you have open or pending claims, refunds may be withheld until claims are resolved.
- Always request written confirmation of the refund amount and timing when you cancel.
Dotsure plans and pricing
Available plans (starting prices)
Below are starting monthly premiums and main features for Dotsure pet plans as publicly listed.
Exact premiums depend on pet type, risk profile and optional add-ons.
| Plan | Price (from) | Period | Features |
|---|---|---|---|
| Accidental Plan (Dogs & Cats) | R85.00 | Monthly | Accidents only; no waiting period; 10% excess (min R200); limits apply |
| Basic Plan (Dogs & Cats) | R200.00 | Monthly | Accident + partial illness (50%); 30-day illness waiting; 10% excess (min R200) |
| Standard Plan (Dogs & Cats) | R352.00 | Monthly | Accident + illness cover; 10% excess (min R200); waiting periods apply |
| Superior Plan (Dogs & Cats) | R483.00 | Monthly | Accident, illness, hereditary, wellness; 10% excess (min R200); waiting periods |
| Ultimate Plan (Dogs & Cats) | R1,199.00 | Monthly | Highest coverage: accidents, illness, hereditary, wellness; 10% excess (min R200) |
| Exotic Pet Plan (Birds, Reptiles & Mammals) | R165.00 | Monthly | Accidents + 50% illness cover for exotic pets |
| Exotic Pet Plus Plan (Birds, Reptiles & Mammals) | R239.00 | Monthly | Accidents + full illness cover for exotic pets |
Your consumer rights in South Africa
Refund and cancellation rights
Under Dotsure's Terms of Use you are entitled to a pro rata refund for the month you cancel, subject to no outstanding claims or dues.
There is no public information indicating a specific statutory 14‑day cooling‑off right in Dotsure's published policies.
Record keeping and escalation
- Confirm cancellations in writing (email) and keep copies of all correspondence and payment records.
- If Dotsure does not honour cancellation or refund, you can escalate to the National Consumer Commission or the Financial Services Ombud bodies (e.g., FAIS Ombud).
Customer experiences
Positive feedback
Some customers report fast, helpful service and quick claim payments, praising smooth processing and responsive staff.
Examples include reviewers noting "amazing service" and "seamless processing" with payment timelines of a few days.
Negative feedback
Other customers report difficulty cancelling policies, repeated debits after cancellation, rejected claims, and poor customer support.
Common complaints include billing problems, claim refusals, and slow or no responses to cancellation requests.
Documentation checklist
Essential items to prepare
- Policy number and policyholder full name.
- Payment proof (bank statements or receipts) showing recent premiums.
- Identification (ID or passport) linked to the policy.
Proof of cancellation and follow-up
- Save screenshots or exported confirmation from the Manage Portal after cancelling.
- Keep copies of emails, call logs, and any reference numbers from Dotsure support.
- Record details of outstanding claims or dues, as refunds are subject to these being cleared.
Common mistakes
Not getting written confirmation
Many disputes arise because customers only cancel by phone and do not obtain written confirmation.
Always follow up phone requests with an email and keep the reply as proof.
Assuming app‑store cancellation is sufficient
Customers sometimes assume cancelling through App Store/Google Play stops the insurer; Dotsure requires cancellation directly via their portal, phone or email.
Verify billing origin and confirm Dotsure has processed the cancellation to avoid continued debits.
Ignoring outstanding claims or dues
Expect refund delays or reductions if there are unpaid claims or policy dues when you cancel.
Check and clear any outstanding items before requesting a refund to simplify the process.
Comparative recap
Quick comparison of cancellation routes
| Channel | Ease | Refund outcome |
|---|---|---|
| Web (Dotsure Portal) | High - immediate option online | Pro rata refund possible if no outstanding claims |
| Phone / Email | Medium - requires follow-up for written proof | Pro rata refund possible; confirm in writing |
| App Store / Google Play | Low - not supported for insurer cancellation | Not applicable; cancel directly with Dotsure |
Key takeaways
Cancel via the web portal for the cleanest process; always request written confirmation and check for outstanding claims.
Keep documentation and escalate if refunds or cancellations are not processed.
After cancelling
What to check immediately
- Confirm you received written cancellation and refund confirmation (if applicable).
- Monitor your bank account for any further debits and report unexpected charges immediately.
Helpful links
- Dotsure Terms of Use - official cancellation and refund terms.
- Searche.co.za Dotsure pet insurance FAQ - summary and practical tips.
- Trustpilot reviews for Dotsure - customer experiences and feedback.
Address
Registered address
Dotsure Limited
127A York Street, George 6529, Western Cape, South Africa
Contact notes
For cancellations use the web portal, or phone 0861 368 7873 / email u2us@dotsure.co.za and request written confirmation.
If you need to escalate unresolved disputes, keep all records and contact the appropriate consumer or financial ombudsman bodies.