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Cancel INFINITY
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I hereby notify you of my decision to terminate the contract relating to the Infinity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Infinity: Easy Method
What is Infinity
Overview
Infinity is a South African insurance and connectivity brand offering products such as car insurance and internet (fibre) plans, plus digital services like Infinity LiveTV and Infinity‑CHS subscriptions.
The company provides subscription-based services with multiple plan options and customer support channels for account management and cancellations.
Key services
Services include insurance products, home fibre and prepaid data packages, and digital subscriptions that may be billed directly or via app stores.
Different services have separate cancellation and refund rules depending on the platform used to subscribe.
How to cancel Infinity
Cancel via vendor website (Infinity‑CHS)
- Log in to the Infinity account used to subscribe (Infinity‑CHS vendor site).
- Find the subscription or service management area and submit a cancellation request.
- Keep proof of your cancellation and any confirmation from the vendor; cancellation is effective after vendor confirmation.
Cancel via Apple App Store or Google Play
- If you subscribed through Apple or Google, you must cancel the subscription directly in your App Store or Google Play account to stop future renewals.
- Open your device store subscription settings, locate the Infinity subscription, and choose Cancel Subscription.
- Save screenshots or confirmation emails as proof of cancellation.
What happens when you cancel
Access and service continuity
After cancellation, access may continue until the end of the current billing period if the vendor processes cancellations that way.
For app‑store subscriptions, access generally remains until the current subscription period expires.
Renewals, data and account status
Cancellation should stop future renewals, but users should verify billing statements for unexpected charges and keep cancellation proof.
Account data retention and full account termination policies may lack clarity; request written confirmation if you need data deleted.
Will I get a refund?
Vendor refund policy (Infinity‑CHS / Infinity LiveTV)
Infinity‑CHS and Infinity LiveTV state that no refunds are permitted for amounts already paid, even if services were not fully rendered.
Expect that the vendor may refuse refunds for consumed or prepaid periods unless other rules apply.
Exceptions under South African law
- Electronic transactions generally have a 7‑day cooling‑off right under ECTA section 44 if the purchase was made electronically.
- To use this right you must notify cancellation in writing within 7 days; refunds should be issued within 30 days, subject to conditions.
- Refunds may be reduced by a handling fee up to 25% and you may be responsible for return shipping costs where applicable.
Infinity plans and pricing
Home fibre plans - pricing list
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Premium Fibre 60 Mbps (30 Mbps upload) | R689.00 | Monthly | Unlimited data, 30 Mbps upload |
| Premium Fibre 60 Mbps (60 Mbps upload) | R799.00 | Monthly | Unlimited data, 60 Mbps upload |
| Premium Fibre 120 Mbps (60 Mbps upload) | R899.00 | Monthly | Unlimited data, 60 Mbps upload |
| Premium Fibre 120 Mbps (120 Mbps upload) | R999.00 | Monthly | Unlimited data, 120 Mbps upload |
| Premium Fibre 240 Mbps (120 Mbps upload) | R1,059.00 | Monthly | Unlimited data, 120 Mbps upload |
| Premium Fibre 240 Mbps (240 Mbps upload) | R1,169.00 | Monthly | Unlimited data, 240 Mbps upload |
| Premium Fibre 400 Mbps (240 Mbps upload) | R1,279.00 | Monthly | Unlimited data, 240 Mbps upload |
| Premium Fibre 400 Mbps (400 Mbps upload) | R1,389.00 | Monthly | Unlimited data, 400 Mbps upload |
| Pre‑paid Fibre 1 GB | R49.00 | One‑time | 1 GB data, pay‑as‑you‑go |
| Pre‑paid Fibre 10 GB | R149.00 | One‑time | 10 GB data, pay‑as‑you‑go |
| Pre‑paid Fibre 50 GB | R249.00 | One‑time | 50 GB data, pay‑as‑you‑go |
| Pre‑paid Fibre 100 GB | R399.00 | One‑time | 100 GB data, pay‑as‑you‑go |
Notes on pricing
Prices above reflect listed Infinity fibre home and prepaid packages. Check your billing statements for the exact amounts charged to your account.
Promotions, taxes or additional installation fees may change the final invoice amount.
Your consumer rights in South Africa
Electronic transactions - cooling off
Under the ECTA (Electronic Communications and Transactions Act) consumers have a 7‑day right to cancel electronic transactions.
To rely on this right you must notify the seller in writing within 7 days of purchase.
Refund timing and offsets
- When cancellation under ECTA applies, refunds must generally be paid within 30 days of receiving your cancellation notice.
- The seller may offset a handling fee up to 25% and charge you for return shipping costs where appropriate.
- Different rules may apply for insurance or digital goods; always request written confirmation of entitlement to a refund.
Customer experiences
Positive feedback
Some customers report fast delivery and responsive support from sellers using the name Infinity Digital Shop for certain products.
These positive reports may refer to third‑party sellers rather than the core Infinity services.
Negative feedback
Several customers note that Infinity (or services labelled Infinity‑CHS/LiveTV) do not allow refunds for amounts already paid.
Users are advised to keep proof of cancellation and seek written confirmation because cancellation may not automatically stop charges or clear outstanding balances.
Documentation checklist
Proof to collect before and after cancelling
- Account username or subscription ID.
- Order number, invoice or receipt showing payment date and amount.
- Screenshots or confirmation emails of your cancellation request.
Additional supporting documents
- Correspondence with customer support (dates and reference numbers).
- Bank or card statements showing charges you dispute.
- Written cancellation notice if relying on ECTA cooling‑off rights.
Common mistakes
Assuming cancellation is automatic
Many customers assume a cancellation request will immediately stop billing; in practice you must confirm the vendor processed your request.
Always check your bank or card statements for at least one full billing cycle after cancelling.
Not keeping written proof
Failing to save confirmation emails or screenshots makes it harder to dispute ongoing charges.
If you rely on ECTA rights, cancellation must be in writing - save a dated copy and delivery receipt where possible.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Refund allowed | Typical outcome |
|---|---|---|---|
| Infinity (vendor website / Infinity‑CHS) | Submit cancellation on vendor site and request written confirmation | Generally no (vendor policy), except where ECTA applies | Cancellation effective after vendor confirmation; keep proof |
| Apple App Store / Google Play | Cancel in your App Store or Google Play subscription settings | No refunds for past periods from vendor; app store rules may apply for renewals | Stops future renewals; access usually runs until period end |
Key takeaways
Cancel through the platform you used to subscribe and keep dated written proof of cancellation.
Check whether ECTA cooling‑off rights apply and be prepared for possible handling fees or return costs.
After cancelling
Check billing and follow up
Monitor your bank and card statements for any unexpected charges after cancellation and save supporting documents for disputes.
If charges continue, contact Infinity customer support in writing and ask for written confirmation of cancellation and any refund decision.
Escalation and further help
If you cannot resolve billing or refund issues directly, consider seeking guidance from consumer protection bodies or legal advice in South Africa.
Keep all correspondence and documentation handy if you need to lodge a formal complaint or dispute a charge.
Address
Contact for cancellation details
No public postal cancellation address is listed. Contact Infinity to obtain the correct cancellation address and procedure.
Provide your account details and request the vendor's preferred written cancellation method and address.
Customer support contact
Phone: +27 (012) 140 0129
Email: info@go2infinity.co.za