Cancellation Miway: Easy Method

What is MiWay

Company overview

MiWay is a South African insurer that offers vehicle, home, trailer and other short‑term insurance products, plus long‑term life cover under MiWay Life.

The company operates online and by phone, with a focus on flexible, subscription‑style insurance and digital policy management.

Scope of products

MiWay provides non‑life policies (car, home, trailer, MiGuard extras) and long‑term life insurance through MiWay Life.

App subscriptions and in‑app extras are managed separately via app stores for Android and iOS.

How to cancel MiWay

By phone (fastest)

• Call MiWay on 0860 64 64 64 to request cancellation; cancellation is instant and there is no cancellation fee.
• Provide your policy number and ID/passport number when prompted to confirm identity and process the cancellation immediately.

Written notice and app subscriptions

• You may submit a written cancellation to the MiWay cancellation address for your records (see Address section below).
• For MiWay App subscriptions and in‑app extras cancel via the Apple App Store or Google Play under "Manage Subscriptions" on your device.

What happens when you cancel

Immediate effects

Cancellations for non‑life policies processed by phone are immediate and your cover ceases on cancellation unless otherwise agreed in writing.

If a refund is due for unused premium it is processed immediately.

Policy history and reinstatement

Cancellation does not remove your claim history; it remains visible and can affect future premiums.

You may reinstate the same policy within three months; after three months a new application is usually required.

Will I get a refund?

Non‑life insurance refunds

MiWay refunds unused premium pro rata if you cancel before your next debit date. The refund is calculated for the unused portion of cover.

There is no cancellation fee and refunds are processed immediately where applicable.

Life insurance and app refunds

MiWay Life typically offers a 30‑day cooling‑off period for long‑term policies, allowing full refund provided no claims were made.

App‑store subscription refunds are handled by Apple or Google; MiWay cannot directly issue refunds for store subscriptions.

MiWay plans and pricing

Pricing availability

Public, fixed pricing for MiWay policies is not published in a single standard table online; premiums vary by risk, cover and personal details.

Contact MiWay for personalised quotes or use their online quote tools for accurate pricing.

Pricing table

Your consumer rights in South Africa

Cancellation and refunds

As a non‑life policyholder you have the right to cancel at any time without penalty and receive a pro‑rata refund for the unused premium.

For long‑term (life) policies, you are generally entitled to a 30‑day cooling‑off period for a full refund if no claim has been made.

App‑store subscriptions and platform rules

For in‑app or platform subscriptions you must follow Apple or Google Play policies to cancel and to request any refunds for charges handled by those platforms.

If you encounter unresolved issues, you may escalate through the insurer's complaints process or the relevant consumer protection channels in South Africa.

Customer experiences

Positive feedback

MiWay has received strong positive ratings on some platforms and has been recognised for customer compliments in public communications.

See MiWay's summary of positive customer feedback on their site for context.

Negative feedback and common issues

Independent review sites show complaints about delays in claim approvals, difficulty contacting assessors, and cases where debit orders continued after cancellation.

When cancelling, keep records and monitor bank debits until refunds and cancellation are confirmed to avoid ongoing charges.

Documentation checklist

Essential documents

• Policy number and full name as on the policy.
• Bank details for refunds (account name, account number, branch code).

Optional supporting documents

• Written cancellation request or email copy if sent.
• Proof of cancellation confirmation (reference number, screenshot, or recorded call details).
• Any relevant claim correspondence if cancellation relates to a disputed claim.

Common mistakes

Assuming cancellation is automatic

Example: Stopping debit orders at the bank without notifying MiWay can leave the policy active and lead to collections or declined renewals.

Always confirm cancellation with MiWay and obtain a reference or written confirmation.

Not checking refund timing

Example: Expecting an immediate bank credit but not accounting for processing delays; refunds are processed immediately by MiWay but may take a few business days to appear in your account.

Keep proof of the cancellation and follow up if the refund does not appear within a reasonable timeframe.

Comparative recap

Quick comparison

After cancelling

What to check immediately

Confirm you have a cancellation reference or written confirmation from MiWay and watch your bank account for the refund.

Keep copies of all communications and proof of the refund for six months in case of disputes.

Useful official links

• MiWay FAQs (cancellation & refunds)
• MiWay Life - Cooling‑off explanation
• How to cancel MyWay app subscriptions (Apple/Google)
• App subscription refunds (Apple/Google)

Address

Cancellation department

Cancellation Department - MiWay

48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, Centurion, 0157, South Africa

Phone and contact

Phone: 0860 64 64 64 (use this number to cancel policies instantly).

Keep the cancellation reference and any confirmation emails for your records.