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Recipient
Miway
48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12
0157 Centurion , South Africa
REF/2025GRHS4
Cancellation Miway: Easy Method
What is MiWay
Company overview
MiWay is a South African insurer that offers vehicle, home, trailer and other short‑term insurance products, plus long‑term life cover under MiWay Life.
The company operates online and by phone, with a focus on flexible, subscription‑style insurance and digital policy management.
Scope of products
MiWay provides non‑life policies (car, home, trailer, MiGuard extras) and long‑term life insurance through MiWay Life.
App subscriptions and in‑app extras are managed separately via app stores for Android and iOS.
How to cancel MiWay
By phone (fastest)
- Call MiWay on 0860 64 64 64 to request cancellation; cancellation is instant and there is no cancellation fee.
- Provide your policy number and ID/passport number when prompted to confirm identity and process the cancellation immediately.
Written notice and app subscriptions
- You may submit a written cancellation to the MiWay cancellation address for your records (see Address section below).
- For MiWay App subscriptions and in‑app extras cancel via the Apple App Store or Google Play under "Manage Subscriptions" on your device.
What happens when you cancel
Immediate effects
Cancellations for non‑life policies processed by phone are immediate and your cover ceases on cancellation unless otherwise agreed in writing.
If a refund is due for unused premium it is processed immediately.
Policy history and reinstatement
Cancellation does not remove your claim history; it remains visible and can affect future premiums.
You may reinstate the same policy within three months; after three months a new application is usually required.
Will I get a refund?
Non‑life insurance refunds
MiWay refunds unused premium pro rata if you cancel before your next debit date. The refund is calculated for the unused portion of cover.
There is no cancellation fee and refunds are processed immediately where applicable.
Life insurance and app refunds
MiWay Life typically offers a 30‑day cooling‑off period for long‑term policies, allowing full refund provided no claims were made.
App‑store subscription refunds are handled by Apple or Google; MiWay cannot directly issue refunds for store subscriptions.
MiWay plans and pricing
Pricing availability
Public, fixed pricing for MiWay policies is not published in a single standard table online; premiums vary by risk, cover and personal details.
Contact MiWay for personalised quotes or use their online quote tools for accurate pricing.
Pricing table
| Plan | Period | Price |
|---|---|---|
| Car insurance (example) | Contact for pricing | Contact for pricing |
| Home insurance (example) | Contact for pricing | Contact for pricing |
| MiWay Life (long‑term) | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cancellation and refunds
As a non‑life policyholder you have the right to cancel at any time without penalty and receive a pro‑rata refund for the unused premium.
For long‑term (life) policies, you are generally entitled to a 30‑day cooling‑off period for a full refund if no claim has been made.
App‑store subscriptions and platform rules
For in‑app or platform subscriptions you must follow Apple or Google Play policies to cancel and to request any refunds for charges handled by those platforms.
If you encounter unresolved issues, you may escalate through the insurer's complaints process or the relevant consumer protection channels in South Africa.
Customer experiences
Positive feedback
MiWay has received strong positive ratings on some platforms and has been recognised for customer compliments in public communications.
See MiWay's summary of positive customer feedback on their site for context.
Negative feedback and common issues
Independent review sites show complaints about delays in claim approvals, difficulty contacting assessors, and cases where debit orders continued after cancellation.
When cancelling, keep records and monitor bank debits until refunds and cancellation are confirmed to avoid ongoing charges.
Documentation checklist
Essential documents
- Policy number and full name as on the policy.
- Bank details for refunds (account name, account number, branch code).
Optional supporting documents
- Written cancellation request or email copy if sent.
- Proof of cancellation confirmation (reference number, screenshot, or recorded call details).
- Any relevant claim correspondence if cancellation relates to a disputed claim.
Common mistakes
Assuming cancellation is automatic
Example: Stopping debit orders at the bank without notifying MiWay can leave the policy active and lead to collections or declined renewals.
Always confirm cancellation with MiWay and obtain a reference or written confirmation.
Not checking refund timing
Example: Expecting an immediate bank credit but not accounting for processing delays; refunds are processed immediately by MiWay but may take a few business days to appear in your account.
Keep proof of the cancellation and follow up if the refund does not appear within a reasonable timeframe.
Comparative recap
Quick comparison
| Feature | Cancel Now | Keep Policy |
|---|---|---|
| Effect on cover | Cover ends immediately on cancellation | Cover continues as per policy terms |
| Refund | Pro‑rata refund for unused premium (non‑life) | No refund unless you cancel later |
| Claims history | Remains on record and may affect future premiums | Remains on record and may affect renewals |
| Reinstatement | Possible within 3 months (same policy) | Not applicable |
After cancelling
What to check immediately
Confirm you have a cancellation reference or written confirmation from MiWay and watch your bank account for the refund.
Keep copies of all communications and proof of the refund for six months in case of disputes.
Useful official links
- MiWay FAQs (cancellation & refunds)
- MiWay Life - Cooling‑off explanation
- How to cancel MyWay app subscriptions (Apple/Google)
- App subscription refunds (Apple/Google)
Address
Cancellation department
Cancellation Department - MiWay
48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, Centurion, 0157, South Africa
Phone and contact
Phone: 0860 64 64 64 (use this number to cancel policies instantly).
Keep the cancellation reference and any confirmation emails for your records.
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Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
When canceling Miway insurance by phone, you need to provide your policy number and ID or passport number to confirm your identity.
Yes, you can cancel your Miway insurance policy through written notice. Include your policy number and send it to the MiWay cancellation address for your records.
Your coverage ceases immediately upon cancellation of your Miway car insurance, unless otherwise agreed in writing.
Yes, Miway refunds unused premiums on a pro-rata basis if you cancel before your next debit date, and the refund is processed immediately.
Yes, Miway Life typically offers a 30-day cooling-off period for long-term policies, allowing a full refund if no claims have been made.