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Cancel NETSTAR
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Netstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Netstar: Easy Method
What is Netstar
Service overview
Netstar is a South African vehicle security and tracking service that provides stolen vehicle recovery, monitoring and emergency response for private and fleet customers.
The service is subscription-based and typically includes a tracking device, 24/7 monitoring and optional app-based features depending on the plan.
Who uses Netstar
Private vehicle owners who want theft protection and recovery commonly use Netstar’s STARtag and tracker plans.
Businesses and fleet operators use Netstar for vehicle management, tracking and fleet-specific cancellation procedures through account managers.
How to cancel Netstar
Personal clients
- Call Netstar Customer Support Centre on 0860 12 24 36 and request cancellation, or
- Email cancellations@netstar.co.za with your account details and cancellation request.
- Netstar requires cancellation via phone or email - cancellations cannot be done through the App Store or Google Play.
Business and fleet clients
- Contact your Netstar account manager directly to arrange cancellation, or
- Email fleetcancellations@netstar.co.za for fleet cancellation requests.
- Keep track of any required formal notice as agreed in your business contract.
What happens when you cancel
Service access and monitoring
After Netstar accepts your cancellation, monitoring and emergency response for the vehicle will stop according to the cancellation date you agreed.
Ensure you obtain written confirmation of the cancellation so you can verify when service and debit orders should cease.
Renewals, fees and data
If you cancel at the natural end of a fixed contract, one calendar month's notice may allow cancellation at no cost.
Early termination of a fixed-term agreement may trigger settlement fees; check your contract for early-cancellation cost terms.
Will I get a refund?
Netstar’s public policy
Netstar’s public FAQ does not set out a general refund policy or a stated cooling-off period on its website.
This means refunds are not explicitly guaranteed unless your contract or a settlement calculation requires one.
Legal exceptions and cooling-off rights
South African law (ECTA) provides a seven-day cooling-off period for some electronic agreements; this may apply depending on how you concluded your Netstar contract.
For more on the statutory cooling-off provision, see the Electronic Communications and Transactions Act guidance: ECTA - cooling-off period.
Netstar plans and pricing
Summary of common plans
Below is a concise table of representative Netstar plans and approximate monthly prices gathered from public sources and recent coverage.
Prices are per month and may be rounded; confirm current pricing with Netstar before cancelling or changing a plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| STARtag | R89 per month (approx) | Monthly | Stolen Vehicle Recovery; wireless/battery unit (3-year battery); basic tracking |
| Basic | R139 per month (approx) | Monthly | SVR, signal jamming detection, battery disconnect alert, in-app car guard |
| Plus | R169 per month (approx) | Monthly | All Basic features plus car park jamming, panic button, trip replays, crash detection |
| Early Warning | R199 per month (approx) | Monthly | All Plus features plus early warning proximity functions |
| Companion - single member | R69 per month | Monthly | Armed & medical emergency response on-demand via app |
| Companion - family package (4 people) | R198 per month | Monthly | Family membership for up to 4 members with emergency response |
| Companion Core bundle | R89 per month | Monthly | Armed & medical response, roadside assist, windscreen chip repair, licence/fines assist |
| Companion Pro bundle | R109 per month | Monthly | Core features plus phone screen repairs, home assistant services, dining deals |
| Companion Lux bundle | R135 per month | Monthly | Pro features plus safe drive services, hijack assist, global assistant |
Your consumer rights in South Africa
Electronic agreements and cooling-off
The Electronic Communications and Transactions Act (ECTA) provides a seven-day cooling-off period for certain electronic contracts.
See the ECTA guidance for details: ECTA - cooling-off period.
Consumer Protection Act (CPA) safeguards
The Consumer Protection Act governs fixed-term agreements, notice periods and penalties, requiring that cancellation penalties be reasonable and proportionate.
For a plain-language summary of consumer rights, consult the CGSO guidance: Your rights (CGSO).
Customer experiences
Positive reports
Some long-term users report reliable recovery service, useful app features and generally satisfactory response times over multiple years.
Positive feedback typically praises stolen vehicle recovery capability and periodic proactive check-ins after alerts.
Negative reports and common complaints
Public reviews show complaints about billing errors, device battery issues and problems getting cancellations processed promptly.
If you have ongoing issues, use written cancellation and keep copies of all correspondence and bank confirmations.
Documentation checklist
What to have ready
- Account or contract number (found on invoices or your welcome letter).
- Vehicle registration number and make/model.
- Proof of ID (ID book or passport) and the account holder’s contact details.
Additional documents when applicable
- Proof of sale or transfer (if you sold the vehicle) to support an early cancellation request.
- Bank statement or confirmation of payment changes when disputing debit orders.
- Written cancellation request and any email/phone confirmation from Netstar.
Common mistakes
Assuming app-store cancellation is sufficient
Do not assume removing an app or cancelling through the App Store/Google Play cancels the Netstar subscription.
Netstar requires cancellation by phone or direct email; leaving the app installed or uninstalling it does not stop billing.
Failing to obtain written confirmation
Customers often do not insist on written confirmation; without it, debit orders or service access may continue until resolved.
Follow up promptly if you do not receive a confirmation email or reference number after requesting cancellation.
Comparative recap
At-a-glance summary
The table below summarises key cancellation and pricing facts about Netstar for quick reference.
Use this to compare with your contract terms before taking further steps.
| Feature | Netstar |
|---|---|
| How to cancel | Phone 0860 12 24 36 or email cancellations@netstar.co.za (fleetcancellations@netstar.co.za for fleets) |
| Cooling-off | ECTA may provide 7-day cooling-off for qualifying electronic agreements |
| Early termination | Settlement/early-cancellation fees may apply for fixed-term contracts |
| Notice at contract end | May cancel at no cost with one calendar month’s notice at contract end |
| Typical entry price | From about R89 per month for basic STARtag offerings (approx) |
After cancelling
Immediate next steps
Request and keep written confirmation including the cancellation date and any final settlement amount.
Check your bank account to confirm that debit orders stop according to the confirmed cancellation date.
Where to get help and escalate
If you need more information or the cancellation is not processed, contact Netstar through their FAQ and support channels: Netstar FAQ.
For statutory consumer guidance about cooling-off and fair cancellation penalties see the ECTA guidance and CGSO page: ECTA - cooling-off period and Your rights (CGSO).
Address
Head office
Netstar Head Office, Central Park Offices, 16th Road, Randjespark, Ext 5, Midrand, 1685, South Africa.
Contact methods
Customer Support Centre: 0860 12 24 36.
Personal cancellations: cancellations@netstar.co.za - Fleet cancellations: fleetcancellations@netstar.co.za.