Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Ajcloud: Easy Method
What is Ajcloud
Overview
Ajcloud is a cloud storage service that lets users store, access and share files online with features such as automated backups and encryption.
Primary uses
It is commonly used with security cameras and mobile apps to store recorded footage and enable remote access via smartphones.
How to cancel Ajcloud
Cancel via the Ajcloud app (recommended)
- Open the AJCloud app on your device.
- Go to Cloud → Your plan settings → Cancel.
- If you cancel during a free trial the service stops immediately with no charge.
Cancel via web, account dashboard or support
- For direct web/credit card/PayPal subscriptions, cancel in the app under Cloud Services (same flow applies).
- You may also cancel using the online account dashboard or by contacting support by email or phone.
- As a last resort you can send a cancellation by postal mail to the company address (see Address section).
What happens when you cancel
Access and service continuation
If you cancel during a paid period your Ajcloud service remains active until the end of the current billing period.
The subscription will not auto‑renew after that billing period ends.
Data and account considerations
Stored data will generally remain accessible until the subscription expires; review account settings and back up any files you need before the end of the period.
Confirm whether local recordings (SD card) are accessible independently of cloud subscription prior to canceling.
Will I get a refund?
Official refund policy
Ajcloud states cloud services are prepaid and do not support refunds after payment. Fees are non‑refundable if you cancel mid‑period.
Exceptions and statutory remedies
- If the service is defective or materially misdescribed, you may have statutory remedies under applicable consumer law.
- For guidance on defects or misdescription related issues see the third‑party summary: Postclic Ajcloud cancellation summary.
Ajcloud plans and pricing
Availability of published prices
No exact South African Rand (ZAR) pricing for Ajcloud (2024/2025) was found in the verified sources.
The app is free to download and references subscription protection plans/cloud storage, but public prices are not published.
How to get pricing
Contact Ajcloud support through the app or your account dashboard to request current pricing for South Africa.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Cloud storage / Protection plans | Contact for pricing | Contact for pricing |
| Free app | One-time / ongoing | Free to download |
Your consumer rights in South Africa
General rights
South African consumers are protected by the Consumer Protection Act when purchasing goods or services as consumers.
Under that Act you can seek remedies for defective, unsafe or grossly misrepresented goods and services.
How this applies to Ajcloud
- Ajcloud’s no‑refund policy does not override statutory consumer rights in South Africa.
- If the service is defective or misdescribed you may be entitled to a refund, repair or replacement under local law.
Customer experiences
Positive feedback
- Users report good picture quality for the price, easy setup and useful features such as motion sensing and 24/7 recording.
- Some app legitimacy and safety scores are reported as high in app analysis summaries.
Negative feedback
- Users report issues: devices disconnecting, unreliable alerts, and some features behind subscription paywalls.
- Recent updates have been criticised for intrusive ads, reduced core functionality and playback or local recording issues.
Documentation checklist
Before you contact support
- Account email and username used for Ajcloud.
- Receipt or proof of payment (credit card, PayPal or app store receipt).
- Subscription name, plan and billing period.
Technical and evidential items
- Device model and app version, plus screenshots showing subscription status if possible.
- Error messages, timestamps of issues, and any support ticket copies or correspondence.
Common mistakes
Mixing up app store versus in‑app cancellation
Users sometimes cancel in the app store instead of within the AJCloud app or vice versa, which can leave the subscription active.
Always follow the cancellation route used to purchase: app store purchases must be cancelled via the app store, direct payments via the app/account.
Assuming automatic refunds or immediate data deletion
Assuming you will automatically get a refund after cancelling is a common mistake; Ajcloud states payments are non‑refundable.
Also do not assume cloud data is immediately deleted on cancellation - back up anything important before the subscription ends.
Comparative recap
Quick feature comparison
The table below gives a brief comparison between Ajcloud and general expectations for cloud storage services.
| Feature | Ajcloud | Typical cloud storage |
|---|---|---|
| Cancellation methods | In‑app, web/dashboard, email/phone, postal mail | In‑app or web dashboard; support email/phone |
| Refund policy | Prepaid - no refunds after payment (exceptions for defective service) | Varies - many providers offer prorated refunds or trials |
| Pricing transparency | Not publicly published for SA - contact for pricing | Most publish local pricing and plans |
| Customer feedback | Mixed - good value and features reported; also reports of disconnections and intrusive ads | Varies - established providers often have more consistent reliability |
After cancelling
Verify cancellation
Keep confirmation of cancellation (email or on‑screen message) and note the date the subscription will expire.
Monitor your account at the end of the billing period to ensure the subscription does not renew.
Helpful links and next steps
- Ajcloud FAQ (cancellation & subscription details): https://ajcloud.app/frequently-asked-questions/
- Third‑party cancellation summary and consumer notes: https://www.postclic.com/en-ae/letters/cloud-storage/cancel-ajcloud/
Address
Company address (for postal cancellation)
BREWSTER STREET SUITE 2039
5 GLEN COVE NY 11542
Notes about postal cancellation
If you use postal mail, send a clear cancellation request including your account details and proof of identity, and keep a copy and proof of posting.
Follow up with email or in‑app cancellation to confirm receipt.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.