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Cancel DROPBOX
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Dropbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dropbox: Easy Method
What is Dropbox
Overview
Dropbox is a cloud storage and file-sync service that stores, shares and synchronises files across devices. It offers individual and business plans, file recovery, collaboration tools and mobile photo backup.
Key features
Core features include folder sync across computer and mobile apps, online file sharing and version history for recovering older file versions. Dropbox integrates with common desktop and mobile platforms for seamless access.
How to cancel Dropbox
Via the web (dropbox.com)
- Sign in at dropbox.com and open your account menu (avatar at bottom-left).
- Choose Manage account → Cancel plan to stop automatic renewal.
- After cancelling, your subscription will downgrade to Basic at the end of the billing cycle; see Dropbox help: Downgrade and account changes.
Via mobile (Android and iOS)
- Android (Google Play): In the Dropbox app tap Account → Manage your subscription → How to cancel → Cancel plan; this opens the Google Play cancel flow. See: Cancel on mobile.
- iOS (App Store): Go to iOS Settings → your name → Subscriptions → Dropbox → Cancel Subscription. The subscription downgrades at the end of the billing cycle. See: Cancel on mobile.
What happens when you cancel
Access and storage limits
When you cancel a paid plan your account remains active until the billing period ends. After the period, paid features stop and the account downgrades to Basic.
Basic accounts are limited to 2 GB of storage; if your files exceed that, you will still keep your files but cannot add new ones until storage is reduced or another plan is purchased.
Billing and renewal
Cancelling prevents future billing at the next renewal date; you retain paid features until the end of your current billing cycle. There is no immediate prorated refund under standard policy (see refund section).
For subscriptions purchased via app stores, cancellations and billing are managed by the respective store (Google Play or Apple App Store).
Will I get a refund?
Standard refund policy
- Generally, Dropbox payments for subscriptions are non-refundable and non-creditable, except where required by local law.
- For details on Dropbox’s refund stance see: Dropbox refund policy.
Exceptions and storefront refunds
- If you bought through Apple App Store or Google Play, request refunds from those stores - Dropbox does not process those refunds directly.
- Users in the EU, UK or Turkey may be eligible for a refund if they cancel certain plans (Plus, Family, Professional, Essentials) within 14 days of purchase; you must contact Dropbox support to request this. See: Refund exceptions.
Dropbox plans and pricing
Pricing snapshot
Dropbox does not publish official ZAR pricing on its global pages. The table below uses local-source figures and USD→ZAR conversions for reference.
Accuracy and notes
Prices shown are approximate and may change. For final pricing check your checkout flow or contact Dropbox support.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Plus (2 TB) | R151.28 (if billed annually, Safacts) | Monthly (annual billing assumed) | 2 TB storage, 30-day version history, sync across devices |
| Plus (2 TB) | Approx. R210.00 | Monthly (USD conversion) | 2 TB storage, standard Plus features |
| Professional (3 TB) | R302.70 (if billed annually, Safacts) | Monthly (annual billing assumed) | 3 TB storage, 180-day version history, PDF editing, signatures |
| Professional (3 TB) | Approx. R354.00 | Monthly (USD conversion) | 3 TB storage, standard Professional features |
Your consumer rights in South Africa
Cooling-off and digital subscriptions
South African consumer protection laws can allow a cooling-off period for certain purchases, but digital subscriptions like Dropbox may not automatically qualify for a 7-day refund right.
Dropbox’s published non-refundable policy (outside regions with statutory rights) will generally apply in South Africa unless local law or a regulator says otherwise.
Defective service and complaints
- If the service is defective or terms are unfair, the Consumer Protection Act may provide remedies, including refund claims or dispute processes.
- Seeking legal advice or contacting a South African consumer protection authority can help clarify rights for complex cases.
Customer experiences
Positive feedback
- Users on GetApp South Africa report reliable syncing and ease-of-use, often praising mobile photo backup and cross-device convenience: GetApp reviews.
- Capterra reviews in South Africa note good desktop/mobile integration and collaboration features with high overall ratings: Capterra reviews.
Negative feedback
- Trustpilot contains many negative reports about customer support, difficulties cancelling subscriptions and refund disputes: Trustpilot - Dropbox.
- Common user complaints include unexpected renewals after cancelled trials and slow or unhelpful responses from support teams.
Documentation checklist
Before contacting support
- Record your account email and subscription plan name (e.g., Plus, Professional).
- Keep receipts, order IDs, App Store / Google Play confirmation emails and billing dates.
When filing a complaint
- Gather screenshots showing your subscription status, cancellation attempts and any error messages.
- Note dates and names for any support interactions and keep copies of correspondence.
Common mistakes
Billing mistakes
Users often assume cancelling immediately issues a refund; cancellation normally stops future charges but does not automatically refund the current billing period.
Purchases via app stores must be refunded through the store, not Dropbox - attempting to get an app-store refund from Dropbox can delay resolution.
Account mistakes
Some users cancel the app but not the subscription in the account or through the store. Verify cancellation in your Dropbox account or the relevant app store subscription settings.
Failing to reduce stored data below Basic limits can prevent uploading new files after downgrade; plan ahead to avoid service interruptions.
Comparative recap
Plan comparison table
The table below compares the common individual plans to help decide which fits your needs.
| Feature | Plus (2 TB) | Professional (3 TB) | Period |
|---|---|---|---|
| Price (approx) | R151.28 (annual-based) / R210.00 (approx) | R302.70 (annual-based) / R354.00 (approx) | Monthly (annual billing assumed) |
| Storage | 2 TB | 3 TB | Monthly |
| Version history | 30 days | 180 days | Monthly |
| Best for | Personal users needing large but not maximum storage | Power users who need longer version history and advanced tools | Monthly |
Choosing a plan
Choose Plus if you need 2 TB for photos and documents. Choose Professional for more storage, extended history and business-facing features like signatures and PDF tools.
After cancelling
Check your account
- Confirm cancellation in your Dropbox account settings and note the date when the downgrade takes effect.
- Ensure your stored data fits within Basic limits (2 GB) to avoid upload restrictions after downgrade.
Need further help
- Official Dropbox help on cancellations and downgrades: Downgrade and cancel (web).
- Official Dropbox mobile cancellation guidance: Cancel on mobile.
- Official Dropbox refund information: Refund policy.
Address
Registered office
Dropbox International Unlimited Company
One Park Place, Hatch Street Upper, Dublin 2, D02 FD79, Ireland
Mail for cancellations (outside US/Canada/Mexico)
For some international mail correspondence Dropbox notes a Dublin PO Box for cancellations outside the United States, Canada and Mexico. Use official support channels before sending hard-copy requests to confirm the correct mailing address.