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Cancel IDRIVE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Idrive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation IDrive: Easy Method
What is IDrive
Overview
IDrive is a cloud backup and storage service that secures files across multiple devices, including desktop, mobile and servers. It offers subscription plans, mobile in‑app purchases, and features such as file sync and sharing.
Service scope
IDrive provides both object/cloud storage and online backup products with different cancellation and refund rules depending on the product and how you purchased it. Local South African in‑app mobile backup tiers are sold via the ZA iOS App Store.
How to cancel IDrive
Web - Cloud / Object Storage cancellation (fastest for refunds)
- If you purchased an IDrive Cloud/Object Storage account and wish to cancel, do so within 30 days after account confirmation to qualify for a full refund.
- If you upgraded from a free trial, you have at least 15 days from the upgrade date to cancel and receive a refund.
- Accounts with overage charges are not eligible for refunds; check your billing before requesting cancellation.
- Official reference: IDrive Cloud FAQ.
Web - Online backup / general cancellation
- For desktop/web online backup or other general services, you must contact IDrive support to cancel - sending an email by itself is not considered proper notice.
- Follow any support instructions and obtain written confirmation of cancellation from IDrive to avoid automatic renewals.
- Official reference: IDrive CRM / Terms.
Billing rules and timing
- Monthly and yearly subscriptions typically only qualify for refunds if canceled within 15 days of purchase/creation.
- Yearly refunds may be prorated in limited cases (for example, documented technical service failures) and are handled case‑by‑case.
- Official reference: IDrive Billing FAQ.
What happens when you cancel
Account access and renewal
Once cancellation is confirmed, automatic renewal of the subscription stops and no future billing should occur for that subscription.
Always keep the confirmation email or support ticket number as proof of cancellation.
Data retention and deletion
When an account is cancelled under IDrive’s terms, account data and stored files are permanently deleted according to the product terms. Deleted data is not recoverable after the retention period ends.
Check the product terms for exact deletion timing for cloud/object storage versus online backup products.
Service impacts
Canceling will stop further backups and may immediately prevent access to premium features tied to your subscription level.
Local device copies remain on your devices unless you delete them separately.
Will I get a refund?
Standard refund windows
- Cloud/Object Storage: Full refund if cancelled within 30 days after account confirmation.
- Upgrades from free trial: At least 15 days to cancel with refund.
- Monthly/yearly (online backup): Refunds only if cancelled within 15 days of creation.
Exceptions and important conditions
- Accounts with overage charges are not eligible for refunds under the Cloud FAQ rules.
- Yearly subscriptions may be considered for prorated refunds on a case‑by‑case basis if technical service issues are proven.
- Emailing support without following the cancellation procedure does not guarantee a refund - obtain written confirmation.
Where to confirm refund details
Verify eligibility and submit refund requests using the product‑specific pages and official support channels.
See: Cloud FAQ and Billing FAQ.
IDrive plans and pricing
Mobile in‑app pricing (ZA iOS App Store)
| Plan | Price | 期間 | Features |
|---|---|---|---|
| IDrive 100 GB | R59.99 | Single purchase | 100 GB mobile backup storage |
| IDrive 100 GB (alt) | R79.99 | Single purchase | 100 GB mobile backup storage |
| IDrive 500 GB | R199.99 | Single purchase | 500 GB mobile backup storage |
| IDrive 1 TB | R299.99 | Single purchase | 1 TB mobile backup storage |
| IDrive 2 TB | R999.99 | Single purchase | 2 TB mobile backup storage |
| IDrive 5 TB | R1 499.99 | Single purchase | 5 TB mobile backup storage |
| IDrive Mobile Unlimited | R99.99 | Single purchase | Unlimited mobile backup storage |
| IDrive Pro Mobile | R19.99 | Single purchase | Pro mobile backup tier |
| IDrive Pro Personal 150 GB | R199.99 | Single purchase | 150 GB personal backup storage |
Notes on pricing
These prices reflect one‑time in‑app purchases via the South African iOS App Store for mobile backup tiers.
Main desktop/web Personal, Team or Business plans are priced in USD and are not shown here.
Your consumer rights in South Africa
Cooling‑off and disclosure
South Africa’s Consumer Protection Act (CPA) includes a 14‑day cooling‑off period for certain direct marketing and digital transactions.
IDrive’s internal refund windows (15 - 30 days depending on product) generally meet or exceed this minimum, but confirm the product category.
Fair contract and transparency
CPA requires clear, fair and transparent terms, including cancellation and refund rights.
If terms about no refunds for overage charges were not clearly disclosed, this could raise concerns under the CPA.
How to escalate a dispute
If you believe IDrive breached CPA rights, keep documentation and contact IDrive support first, then consider lodging a complaint with the relevant consumer protection authority or ombud if unresolved.
Customer experiences
Positive feedback
- Users praise IDrive for value, ease of use and reliability - comments include "cost effective and easy to use" and "set it and forget it".
- Review examples: Capterra South Africa and GetApp South Africa.
Negative feedback
- Complaints include slow uploads, confusing UI, difficult cancellations, delayed support and problems with refunds or overage handling.
- These mixed reports suggest verifying refund/cancellation procedure and retaining proof when you contact support.
What to take from reviews
Balance the generally positive performance reports with the documented complaints about support and billing friction.
Plan for potential delays: save confirmations, timestamps and screenshots when cancelling or requesting refunds.
Documentation checklist
Essential items to prepare
- Account email and username used to register IDrive.
- Purchase receipt or invoice (app store or payment provider receipt).
- Dates: account confirmation, upgrade date (if from trial), subscription creation date.
- Support ticket numbers and any confirmation emails from IDrive.
Optional helpful items
- Screenshots of your account dashboard showing charges or overage notices.
- Proof of technical issues if requesting prorated yearly refunds.
Common mistakes
Assuming an email equals cancellation
Many users assume a single support email cancels the subscription; IDrive requires a proper cancellation request and confirmation.
Always request written confirmation and a ticket number to avoid unexpected renewals.
Missing timing windows
Waiting past the 15‑ or 30‑day windows often forfeits refund rights, and overage charges are typically non‑refundable.
Check which product you bought (Cloud vs Online Backup) and act within the applicable period.
Not keeping receipts
Without the purchase or upgrade date, proving refund eligibility is harder; keep app store receipts and transaction records.
Comparative recap
Key policy comparison
| Feature | IDrive Policy | 期間 | Notes |
|---|---|---|---|
| Cloud/Object Storage refund | Full refund if cancelled | 30 days | Only if cancelled within 30 days after account confirmation; overage exclusions apply. |
| Upgrade from free trial refund | Refund available | At least 15 days | Applies to upgrades from free trials to paid plans. |
| Monthly/Yearly refunds | Refunds limited | 15 days | Yearly may be prorated for documented technical issues; handled case‑by‑case. |
| Overage charges | No refund | - | Accounts with overage charges are generally ineligible for refunds per IDrive. |
How to use this recap
Use the table to quickly check expected refund windows and special conditions before contacting support.
Keep the relevant dates and receipts ready to reference the correct policy row when you request cancellation or refund.
After cancelling
Verify cancellation and refunds
- Save the cancellation confirmation and any refund approval communications from IDrive.
- Monitor your payment method for the refund and any unexpected charges after cancellation.
Useful official links
- IDrive Cloud FAQ
- IDrive CRM / Terms
- IDrive Billing FAQ
- Capterra South Africa reviews
- GetApp South Africa reviews
Next steps if issues persist
If a refund or cancellation is improperly handled, gather your documentation and escalate via IDrive support channels, or seek advice under the CPA if you believe your consumer rights were breached.
Address
IDrive South Africa address
12 Christiaan Barnard, The Rockefeller, Foreshore, Cape Town, Western Cape, 8001, South Africa
Contact reminders
No specific South African cancellation mailing address is publicly listed beyond the corporate location; use official support channels and keep records of all communications.