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I hereby notify you of my decision to terminate the contract relating to the Sugarsync service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sugarsync: Easy Method
What is Sugarsync
Service overview
SugarSync is a cloud storage and file-syncing service that lets you back up, access, and share files across multiple devices.
It offers automatic backup, versioning, and folder sync to keep files consistent between computers, phones and tablets.
Who uses it
Individuals and small teams use SugarSync for off-site backups, file sharing and cross-device access to documents and media.
Business users may choose multi-user plans to give a small group shared storage and admin controls.
How to cancel Sugarsync
Before you start
Make sure you know which account (email) was used to subscribe and where you were billed (credit card, PayPal, app store).
Have a copy of your latest invoice or payment receipt to reference billing dates and amounts.
Step-by-step cancellation
- Sign in to your SugarSync account on the web using your account email and password.
- Open Account Settings or the Subscription/Billing section.
- Locate your active subscription and choose Cancel Subscription or Disable Auto-Renew.
- Follow on-screen prompts to confirm cancellation and note any confirmation number or message.
- Check your email for a cancellation confirmation and keep that for your records.
- If you subscribed via Apple App Store or Google Play, cancel through your Apple/Google subscriptions page.
- If you used PayPal, you may need to cancel recurring payments in your PayPal profile as well.
What happens when you cancel
Access to files
After cancellation you typically retain access until the end of the paid billing period you already paid for.
Once the subscription expires, access to paid storage features may be reduced or restricted; files could be in read-only mode or removed from sync.
Renewals and data retention
Auto-renewal will stop for the cancelled subscription, preventing future charges after the current period ends.
Providers often retain account data for a limited time; export or download important files before your access is reduced or removed.
Will I get a refund?
General policy
Refund eligibility depends on SugarSync’s billing and refund policies and on where you purchased the subscription.
Charges made through app stores (Apple/Google) are usually governed by those stores' refund rules rather than SugarSync’s direct refund policy.
Exceptions and actions
- If you believe a charge is incorrect, contact SugarSync support and your payment provider promptly.
- If you cannot resolve a disputed charge, you may request a refund via the payment platform used (bank, card issuer, PayPal, or app store).
- Keep cancellation confirmations and receipts to support any refund requests or disputes.
Sugarsync plans and pricing
Published plan summary
The following table shows approximate South African Rand (ZAR) monthly conversions based on available USD pricing and an estimated exchange rate.
Exact local charges may vary; check your billing statement for the precise amount.
| Plan | Price (approx.) | 期間 | Features |
|---|---|---|---|
| Personal 100 GB | Approximately R142.31/month (estimate) | 月額 | 100 GB storage; includes standard SugarSync features |
| Personal 250 GB | Approximately R189.81/month (estimate) | 月額 | 250 GB storage; includes standard SugarSync features |
| Personal 500 GB | Approximately R359.05/month (estimate) | 月額 | 500 GB storage; includes standard SugarSync features |
| Business (1 TB, up to 3 users) | Approximately R1 045.00/month (estimate) | 月額 | 1 TB for up to 3 users; includes standard features |
Pricing note
No official ZAR pricing is publicly available; the ZAR amounts above are approximate conversions from published USD pricing.
The conversions use an estimated exchange rate of R19 per USD as of early 2026 and may not reflect taxes, fees or local billing rules.
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires clear, fair contract terms and honest marketing.
Sellers must supply the service as described and disclose material terms such as recurring billing and cancellation procedures.
Practical rights and remedies
- You have the right to accurate billing and a clear description of how to cancel recurring subscriptions.
- If a service is not provided as promised, you may request a remedy, correction, or refund under the CPA.
- You can raise complaints with the National Consumer Commission or seek redress through consumer protection channels if needed.
Customer experiences
Common positive feedback
Users often praise SugarSync for straightforward file syncing and the ability to access files across multiple devices.
Some customers appreciate versioning and folder sync flexibility compared to basic cloud drives.
Common concerns
Customers sometimes report issues with account management, billing clarity or customer support response times.
Other complaints relate to subscribing via third-party app stores where refund and cancellation rules can be more complex.
Documentation checklist
Before contacting support
- Account email and username used for the subscription
- Copy of the invoice or payment receipt showing the charge
- Payment method details (last 4 digits of card, PayPal transaction ID)
- Cancellation confirmation screenshot or email, if already attempted
For data recovery and records
- Exported copies of essential files you want to keep
- List of linked devices and apps to de-authorise after cancelling
- Dates of subscription start and last payment for any dispute
Common mistakes
Not checking where you subscribed
Many users try to cancel inside the mobile app while their subscription was purchased through Apple or Google.
Always confirm whether billing went through SugarSync directly, your bank, PayPal, or an app store.
Failing to download data or keep records
Assuming files will remain indefinitely can cause data loss after expiry; export important files before the end of service.
Not saving a cancellation confirmation or receipt makes refunds or disputes harder to resolve.
Comparative recap
Quick comparison
| Plan | Price (approx.) | 期間 | Best for |
|---|---|---|---|
| Personal 100 GB | R142.31 | 月額 | Light personal backups and document sync |
| Personal 250 GB | R189.81 | 月額 | Users with larger media libraries or multiple devices |
| Personal 500 GB | R359.05 | 月額 | Power users needing substantial storage for media and archives |
| Business (1 TB) | R1 045.00 | 月額 | Small teams up to 3 users requiring shared storage |
Takeaway
Choose the plan that matches your storage needs and confirm billing location to make cancellation and refunds straightforward.
Keep records of payments and cancellation confirmations to protect your consumer rights.
After cancelling
Immediate steps
- Download or export any files you need before access changes.
- Remove SugarSync apps or de-authorise devices if you no longer want sync access.
- Monitor your bank or card statements for any unexpected charges in the next billing cycle.
Support and dispute options
If you need help, contact SugarSync support through their official contact channels or your app store’s support if billed there.
If you cannot resolve a billing dispute, contact your payment provider or the South African consumer protection authorities for guidance.
Address
Primary contact address
SugarSync, Inc., Attn: Privacy Concerns, 2121 S. El Camino Real, 6th Floor, San Mateo, CA 94403, United States
Notes
Use the address above for privacy-related correspondence or formal notices where a postal contact is required.
For account and billing issues, use SugarSync’s official support channels rather than postal mail for faster resolution.