Cancellation Wetransfer: Easy Method

What is WeTransfer

Service overview

WeTransfer is an online file transfer service that lets users send and receive large files simply and quickly. It offers a free tier (limited transfer size) and paid subscription tiers with larger limits and extra features.

Who uses it

Individuals and teams use WeTransfer for one-off large file transfers, creative collaboration, and simple cloud-based sharing. Paid plans add features for regular or heavy usage.

How to cancel WeTransfer

Cancel via iOS (App Store)

• Open Subscriptions on your iOS device.
• Tap the WeTransfer subscription, then tap "Cancel Subscription".
• Cancellation takes effect at the end of the current billing period.

More details: WeTransfer: How to cancel a mobile App Store subscription.

Cancel via Android (Google Play)

• Open the Google Play app and go to Payments & Subscriptions → Subscriptions.
• Select WeTransfer and tap "Cancel subscription".
• Cancellation is effective at the end of the current billing period.

See the same App Store cancellation article for platform-appropriate guidance: WeTransfer cancellation from app stores.

Cancel via the WeTransfer website

• Log into your paid WeTransfer account on the website.
• Open your Workspace name → Account settings → Plan and payment → Manage plan → Cancel plan.
• Acknowledge the disclaimer and click the red "Cancel plan" button; cancellation takes effect at the end of the billing period.

Official web cancellation steps: How do I unsubscribe / cancel my WeTransfer subscription?.

What happens when you cancel

Access and renewal

Your paid access continues until the end of the paid billing period. After that date your subscription will not renew and your account downgrades to the free tier.

Data and transfers

Active transfers created while your paid subscription was active remain live for up to 28 days after cancellation.

After the 28-day period the transfers are deleted according to WeTransfer’s retention rules.

Will I get a refund?

WeTransfer refund policy (site purchases)

Valid charges are generally non-refundable unless WeTransfer expressly provides a refund under its policy.

• Weekly & monthly site purchases: refunds considered within 20 days of charge.
• Yearly site purchases: refunds considered within 60 days of charge.
• EEA/UK consumers with auto-renewed annual plans may be eligible for a prorated refund even after 60 days.

Official policy: WeTransfer Refund Policy.

App Store / Google Play purchases and special cases

• Apple App Store purchases: request refunds through Apple (reportaproblem.apple.com) - WeTransfer cannot process these refunds.
• Android/Google Play: use the in-app "Report an issue" flow to request diagnostics and refunds; follow the mobile refund guide.
• SEPA, iDEAL, or Teams plan purchases may require a support ticket rather than self-service.

Mobile refund steps: How to request a refund for a mobile App Store subscription.

WeTransfer plans and pricing

Pricing overview

The following prices are the in-app Apple App Store ZAR amounts for South Africa as available from current sources. Web or annual pricing in ZAR may differ and is not publicly accessible in these sources.

Plan table

Your consumer rights in South Africa

Cooling-off rights

Under South African online consumer protections (Electronic Communications and Transactions), consumers generally have a seven-day cooling-off right to cancel services purchased online.

If exercised, businesses should refund the consumer in line with local law timelines.

Direct marketing and disclosure requirements

The Consumer Protection Act provides extra cooling-off protections for direct-marketing transactions and requires clear, plain-language disclosure of pricing and cancellation terms.

If cancellation or refund terms are unclear or buried, consumers may have recourse under these rules.

Customer experiences

Positive feedback (South Africa)

South African reviewers highlight simplicity and ease of use, stating the service makes storing and sharing large files straightforward.

Capterra ratings show high scores for ease of use, features and value in user reviews: WeTransfer on Capterra (South Africa).

Common complaints

Some users report upload interruptions, prompts to upgrade, or issues with billing and refunds. These complaints appear in public review platforms and are worth noting before subscribing.

If you experience billing errors or failed refunds, gather documentation early and contact support promptly.

Documentation checklist

Before you contact support

• Account email and username.
• Order receipts, invoice numbers, or App Store/Google Play purchase receipts.
• Dates of subscription start, renewal, and attempted cancellation.

When you report a problem

• Screenshots of subscription pages, cancellation confirmation, or billing statements.
• Screenshots of failed refund pages or error messages.
• Any support ticket ID or correspondence history.

Common mistakes

Assuming cancellation is immediate

Many users try to cancel and expect immediate service loss. In reality, cancellations typically take effect at the end of the billing period.

Requesting refunds via the wrong channel

Attempting to get an Apple or Google Play charge refunded through WeTransfer will fail. Use the platform where you purchased the subscription (App Store, Google Play) for refunds when required.

Comparative recap

Quick comparison headings

The table below compares core differences between the free offering and paid tiers for easy decision-making.

Comparison table

After cancelling

Immediate next steps

• Save any important links or files you need before the 28-day retention expires.
• Check your bank/App Store/Google Play statements for charged amounts after cancellation.

Where to get help

For cancellation steps: WeTransfer unsubscribe / cancel.

For refund policy details: WeTransfer Refund Policy.

Address

WeTransfer headquarters

Willem Fenengastraat 19, 1096 BL Amsterdam, Netherlands.

Support & legal imprint

Use the WeTransfer Help Center for account and billing support via the links above.