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Cancel ASHLEY MADISON
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ashley Madison service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ashley Madison: Easy Method
What is Ashley Madison
Overview
Ashley Madison is a subscription-based dating service that markets itself to people seeking discreet, extra‑marital relationships.
Users create profiles, send messages and may purchase credits or subscriptions to access messaging features.
Service model
The service operates on paid access and in‑app or web billing; features and messaging often require credits or a subscription.
Billing and subscriptions are handled either through the website or the mobile app stores, depending on how the account was created.
How to cancel Ashley Madison
Cancel on the web
- Log in to your Ashley Madison account on the website.
- Go to Account or Billing settings and locate auto‑renew / subscription options.
- Disable auto‑renew or select cancel subscription. Deleting the app does not cancel billing.
- For step‑by‑step guidance see the cancellation notes: How to cancel (Postclic).
Cancel on iOS and Android
- iOS: Open Apple ID > Subscriptions and cancel via Apple’s subscription settings; deleting the app won’t stop billing.
- Android: Cancel through Google Play > Subscriptions; deleting the app won’t stop billing.
- Refunds via app stores are governed by Apple/Google policies and are uncommon.
Tips before cancelling
- Take screenshots of subscription settings and billing records before cancelling.
- Note the next billing date - access usually continues until the end of the paid period.
What happens when you cancel
Access and renewals
When you cancel auto‑renewal, access to paid features typically continues until the end of the current paid period.
After the paid period ends the subscription will not renew and you lose access to subscription‑only features.
Account data and profile
Cancellation usually stops billing but does not automatically delete your profile or messages unless you take further steps.
Review account or privacy settings to remove personal details if you wish to limit stored data.
Will I get a refund?
Cooling-off period
South African users have a 5 business‑day cooling‑off period during which they can cancel and request refunds.
If you cancel within that window, request a refund as soon as possible and keep documentation of your request.
Beyond the cooling-off window
- Generally, Ashley Madison treats purchases as final and non‑refundable unless local law requires otherwise.
- Refunds outside the cooling‑off period are rare and handled case‑by‑case.
- If you paid via Apple or Google, refunds are subject to the App Store / Google Play refund policies.
Ashley Madison plans and pricing
How pricing is communicated
Detailed, up‑to‑date plan prices are not consistently published in a single global price list.
Pricing may vary by region and by whether you purchase via the website or an app store.
Where to get official pricing
Check your account billing page or the app store subscription page for the exact price you were charged.
For practical cancellation guidance see: Postclic cancellation guide.
| Plan | 期間 (period) | Price |
|---|---|---|
| Contact for pricing | N/A | Please contact Ashley Madison or check your account for current pricing. |
Your consumer rights in South Africa
Cooling-off & refunds
Under local consumer guidance, South African users have a 5 business‑day cooling‑off period to cancel and request a refund.
After the cooling‑off period, the platform’s stated policy is that purchases are final unless local law mandates otherwise.
Escalation & dispute options
- Keep receipts, screenshots and timestamps of charges for any dispute.
- If the provider refuses a lawful refund, contact your bank or card issuer to dispute an unauthorized or incorrect charge.
- You may also seek guidance from local consumer protection bodies if needed.
Customer experiences
Common complaints
- Widespread reports of fake profiles, bots and AI‑generated messages intended to exhaust credits or spending.
- Complaints about deceptive pricing, hidden charges (for example mobile access fees) and unclear credit costs.
- Some users allege account bans or poor dispute handling after asking for refunds.
Positive or neutral feedback
There are few positive reviews visible on major review platforms; overall ratings are low on Trustpilot.
For a sampling of user reviews see: Trustpilot reviews and aggregated comments: Trustindex.
Documentation checklist
Before you contact support
- Account email and user ID
- Screenshots of subscription settings and billing statements
- Dates of sign‑up, renewal and cancellation attempts
If you need to escalate
- Copies of all correspondence with Ashley Madison support
- Credit card or bank statements showing the charges
- Reference numbers for any support tickets or disputes
Common mistakes
Deleting the app
Deleting the mobile app does not cancel a subscription or stop billing; cancellation must be done in account settings or via the app store.
Users who delete the app and later see charges often assume cancellation occurred; always verify subscription status.
Assuming refunds
Assuming an automatic refund after cancelling is a frequent error; refunds are not guaranteed and are uncommon outside legal cooling‑off periods.
Always request refunds in writing and keep proof of the request and any responses.
Comparative recap
Quick comparison
| Feature | 期間 (period) | Summary |
|---|---|---|
| Web cancellation | N/A | Cancel in Account/Billing settings; access remains until period end. |
| iOS (Apple) cancellation | N/A | Cancel via Apple Subscriptions; refunds follow App Store policy. |
| Android (Google Play) cancellation | N/A | Cancel via Google Play subscriptions; refunds follow Google policy. |
Notes
Always confirm which method you used to subscribe before attempting cancellation to ensure you cancel in the correct place.
Document all steps and keep receipts for any disputes or refund requests.
After cancelling
Check your statements
- Monitor bank and card statements for any recurring charges after cancellation.
- If charges continue, contact your payment provider to dispute or block further payments.
Further resources
- Practical cancellation notes: Postclic guide
- Read user reviews and experiences: Trustpilot and Trustindex
Address
Mailing address
Primary mailing address for Ruby Life Inc. (Ashley Madison):
PO Box 67027, Toronto, ON M4P 1E4, Canada
Notes on jurisdiction
The company’s operations are associated with multiple jurisdictions; some customer service information lists a Cyprus P.O. Box in addition to the Toronto address.
If you need to escalate a legal or consumer complaint, include all documentation and consider contacting your payment provider or local consumer protection authority.