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Cancel CHATRANDOM
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Chatrandom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chatrandom: Easy Method
What is Chatrandom
Overview
Chatrandom is an online video chat platform that connects users with random strangers for one-to-one or group chats. The service has a free tier and paid subscription options that unlock premium filters and extended features.
Main features
Features commonly promoted include gender and location filters, longer session times, and an ad-free experience on paid tiers. The platform is used internationally and also offers in‑app purchases via Apple and Google stores.
How to cancel Chatrandom
Cancel a website subscription
- Sign in to your Chatrandom account on the website.
- Go to "My Account" and find the Subscriptions or Billing section.
- Follow the on-screen option to cancel the active subscription.
- If you need help, contact billing support at info@chatrandom.com.
- Official help page: Chatrandom Help.
Cancel on iOS and Android
- iOS (App Store): Cancel through Apple Settings → your Apple ID → Subscriptions. Chatrandom cannot cancel App Store subscriptions for you.
- Android (Google Play): Open the Google Play Store → Account → Purchase History or Subscriptions → locate Chatrandom and cancel the subscription.
- App-store refunds follow Apple’s or Google’s policies and must be requested through those stores.
What happens when you cancel
Access and features
After cancellation you typically keep access to paid features until the end of the paid billing period. Access to premium filters and ad-free use ends at expiry unless you renew.
Renewals and data
Automatic renewals stop after cancellation for website subscriptions. Your account and basic profile data remain unless you specifically request deletion from support.
Will I get a refund?
Chatrandom refund policy
Chatrandom advertises a 14-day money-back guarantee for subscriptions; users can request refunds within 14 days if unsatisfied.
For details on pursuing a refund through a third-party guide, see: How to get a Chatrandom refund.
Exceptions and app-store purchases
- Subscriptions bought through Apple or Google are subject to Apple’s and Google’s refund processes and may not be refundable via Chatrandom directly.
- If the service is not as described or is defective, you may assert statutory consumer rights (see South Africa section below).
- Keep receipts, order IDs, and screenshots to support any refund request.
Chatrandom plans and pricing
Pricing summary
The following in‑app prices reflect South African App Store listings for 2024/2025 where available.
Notes on pricing
Features listed are summary descriptions; App Store listings may omit detailed feature breakdowns. Prices are shown in South African rand (R).
| Plan | Price | Period | Features |
|---|---|---|---|
| Chatrandom PLUS (weekly) | R104.99 | Weekly | Premium features (e.g., enhanced filters, no ads, longer sessions) |
| Chatrandom PLUS (monthly) | R309.99 | Monthly | Premium features (same tier as weekly) |
| Back to Chat | R249.99 | One-time / unknown | Restores previous connections or chat history |
| Chatrandom PLUS (higher tier) | R1,999.99 | Possibly Annual or premium bundle | Largest premium tier; unspecified higher-level benefits |
Your consumer rights in South Africa
Cooling-off and refunds
Under the South African Consumer Protection Act, consumers have rights to remedies when digital services are not as described, defective, or of unsatisfactory quality.
You may be entitled to a refund, replacement or other remedy where the service fails to meet advertised standards or is not delivered.
App-store purchases and statutory rights
Subscriptions bought via the App Store or Google Play are also subject to Apple’s and Google’s refund and cancellation rules.
Even for app-store purchases, you can assert statutory consumer rights if the service breaches consumer-protection standards in South Africa.
Customer experiences
Positive feedback
Some users appreciate Chatrandom’s core functionality and available filters, noting that filters can help target gender or location preferences.
Positive comments often focus on moments where matching and filters worked as expected.
Negative feedback
Many reviews report unexpected high costs, automatic renewals, and poor match rates for certain user groups - particularly heterosexual men seeking women.
Users also frequently cite pervasive inappropriate content, weak moderation, fake profiles or bots, and unsolicited behaviour. See community reviews: Trustpilot and Sikayetvar.
Documentation checklist
What to prepare before cancelling
- Account email and username associated with Chatrandom.
- Order ID, transaction receipt or screenshot of the subscription charge.
- Date of purchase and billing statement showing the charge.
If requesting a refund
- Evidence of service issues (screenshots, chat logs, examples of inappropriate content).
- Copies of communication with Chatrandom support, if any.
- For App Store/Google Play purchases, gather the store receipt and follow the store’s refund procedure.
Common mistakes
Cancelling in the wrong place
Users often try to cancel through Chatrandom’s website while their subscription was purchased via Apple or Google Play.
Remember: App Store and Google Play subscriptions must be cancelled through the respective store settings.
Missing the refund window or documentation
Waiting too long to request a refund or failing to keep receipts and order IDs reduces the chance of a successful refund.
Keep screenshots and timestamps and act within the advertised 14-day window where applicable.
Comparative recap
Cancellation locations compared
The table below summarises where to cancel, typical refund windows, and relative ease of cancellation.
How to read this table
Use it to determine the correct cancellation path based on how you paid for the subscription.
| Method | Where to cancel | Refund window | Ease |
|---|---|---|---|
| Website subscription | Chatrandom "My Account" on the website | 14 days (Chatrandom policy) | Moderate - requires login and account navigation |
| iOS (App Store) | Apple Settings → Subscriptions | Handled by Apple; subject to Apple policy | Easy if you know Apple ID steps |
| Android (Google Play) | Google Play Store → Subscriptions | Handled by Google; subject to Google policy | Easy if you use the Google Play account |
After cancelling
If you need further help
If cancellation or a refund is not processed, contact Chatrandom billing at info@chatrandom.com with your order ID and evidence.
Visit Chatrandom help for account instructions: Chatrandom Help.
When to escalate
If you paid through Apple or Google and the store declines a refund, follow the store’s dispute process and keep your supporting documents.
For independent guidance on refunds, see: Chatrandom refund guide.
Address
Support email
For billing and cancellation support, email: info@chatrandom.com.
What to include when you write
Include your account email, order ID, date of transaction, and clear screenshots or receipts to speed up processing.