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Cancel CHEEX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Cheex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cheex: Easy Method
What is Cheex
Overview
Cheex is a subscription-based dating app that focuses on casual connections and creative content formats such as films, audio stories and workshops.
How it operates
The service offers Premium access via in-app subscriptions (App Store / Google Play) and direct web sign-ups at getcheex.com.
How to cancel Cheex
Cancel through App Store or Google Play
- If you subscribed via the App Store or Google Play you must cancel the subscription in that store’s subscription management.
- Cheex cannot cancel App Store or Google Play subscriptions for you; use your Apple ID or Google Play account settings to stop renewals.
Cancel a web (getcheex.com) subscription
- If you subscribed on the web, log into your account at getcheex.com and go to your billing or settings page to cancel before the next renewal date.
- Follow the on-screen cancellation steps and keep any confirmation message or screenshot for your records.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription you normally retain access until the end of the paid period or current billing cycle.
Start and end dates depend on the billing platform (app store or web) and on the purchase date.
Account and data
Cancellation typically stops future billing but does not necessarily delete your account or personal data.
You should review your account settings or contact support if you want data removal or account deletion.
Will I get a refund?
Official policy summary
Cheex does not publicly advertise a universal 14-day right of cancellation and refunds are not guaranteed by a stated policy.
Refund availability is not clearly defined on Cheex public materials. See discretionary exceptions below.
When refunds may be possible
- Refunds appear to be discretionary and have been reported in cases of technical faults, billing errors, or trial-related problems.
- If the purchase was made via an app store, refund decisions are often governed by the store’s own refund process rather than Cheex’s policy.
Cheex plans and pricing
Available in-app plans
Prices below are approximate conversions from U.S. App Store amounts into South African rand (approx. 1 USD = 18 ZAR).
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Week Premium | approx. R54 | Weekly | Full Premium access for one week (in-app) |
| Premium Month | approx. R126 | Monthly | Full Premium access per month (in-app) |
| Premium Year | approx. R1,495 | Annual | Full Premium access per year (in-app) |
Your consumer rights in South Africa
Statutory protections
South African consumer law (for example the Consumer Protection Act) may provide remedies when services are not delivered as described or are defective.
Cheex’s public materials do not explicitly reference South African statutory cooling-off rights.
How to pursue a remedy
- Gather evidence such as receipts, screenshots, cancellation confirmations and communication records.
- If you purchased via an app store, follow the store’s refund procedures first; otherwise raise a formal complaint with Cheex and escalate to consumer bodies if needed.
Customer experiences
Positive feedback
- Some users praise the platform’s content quality, variety of formats, and ethical approach toward creators.
- Reviews mention engaging stories, films and workshops that feel authentic and educational.
Negative feedback
- Common complaints include being charged immediately despite a trial, difficulty obtaining refunds, and slow or absent support responses.
- Other issues reported are being unable to access content after payment, account recognition problems, and difficulty finding clear cancellation paths.
See user reviews for more context: Trustpilot.
Documentation checklist
Essential items to keep
- Payment receipt or bank statement showing the charge.
- Screenshots of subscription status, trial offers, cancellation screens and any confirmation messages.
Optional useful records
- Copies of emails or messages exchanged with Cheex support and timestamps of attempted cancellations.
- If purchased via App Store/Google Play, keep the app store purchase receipt and subscription ID.
Common mistakes
Assuming the app developer can cancel app-store subscriptions
A frequent error is contacting Cheex and assuming they can cancel App Store or Google Play subscriptions for you.
Only the store account holder can cancel those subscriptions through the store settings.
Waiting too long to cancel or not saving proof
Another common mistake is missing the renewal date or not saving confirmation screenshots after cancelling.
Always cancel before the next renewal and keep evidence in case you need to dispute a charge.
Comparative recap
Quick comparison overview
The table below compares cancellation route, who controls refunds, and typical access after cancellation.
Comparison table
| Feature | Cancelling via App Store / Google Play | Cancelling via Web (getcheex.com) | Refund likelihood |
|---|---|---|---|
| Who cancels | You must cancel in your app store account | You cancel in your Cheex account billing/settings | Store controls refunds for in-app purchases; Cheex handles web refunds |
| Access after cancel | Access usually remains until end of paid period | Access usually remains until end of paid period | Access refunds are decided case-by-case |
| Ease of getting a refund | Depends on store policy and review | Discretionary; may require contacting Cheex support | Not guaranteed; evidence improves chances |
After cancelling
Follow-up steps
- Keep confirmation of cancellation and monitor your bank or store receipts for any unexpected charges.
- If you continue to be charged, contact the app store or Cheex support and provide your documentation.
Helpful links
- Cancellation guide summary: Postclic: how to cancel Cheex
- Read user reviews for context: Trustpilot reviews
Address
Postal address
Cheex
Kramergasse 9‑14, 1010 Vienna, Austria
Notes on contact
This address is based on publicly available cancellation information and independent service listings.
For subscription management and refunds follow the store or web steps above and keep documentation for any dispute.