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Cancel CRUSHON
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I hereby notify you of my decision to terminate the contract relating to the Crushon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crushon: Easy Method
What is Crushon
Overview
Crushon is an AI-driven dating and companion app that creates personalized chat characters and matches based on user preferences.
It offers free and several paid subscription tiers with varying message limits, memory, and customization features.
Core features
Features commonly include message allowances, memory settings, chat history, and character customization across plans.
Exact features and limits vary by plan; listed prices are approximate conversions to ZAR and may change.
How to cancel Crushon
Cancel on iOS (App Store)
- Open iOS Settings on your iPhone or iPad.
- Tap your Apple ID at the top, choose Subscriptions, select Crushon, then Cancel Subscription.
- Subscription access continues until the end of the current billing cycle.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap the menu (three lines or profile icon).
- Choose Subscriptions, select Crushon, and tap Cancel subscription.
- Access remains until the end of the active billing period.
Cancel on the Web (direct subscription)
- Log in to Crushon on the website and go to Settings or Profile.
- Find Manage Subscription or Unsubscribe and follow the on-screen cancellation steps.
- Cancellations made on the website take effect at the end of the current billing period; you keep access until then.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain full access to your subscription features until the end of the paid billing cycle.
The service does not usually cut off access immediately upon cancellation.
Renewal and billing
Auto-renewal stops after cancellation; you will not be charged again once the current period ends.
If you see additional charges after cancellation, check which platform billed you (Apple, Google, or direct web payment).
Data and account retention
Account data and chat history are generally retained according to Crushon’s data policy until you delete your account.
To remove personal data, check account settings for delete or contact support via the app (if available).
Will I get a refund?
General refund policy
Crushon’s standard policy states no refunds for the current billing period regardless of platform (App Store, Google Play, Web).
Refund eligibility is often governed by the platform used to purchase the subscription.
Web (card) purchases - limited exception
- For web card purchases, a refund may be allowed only within 24 hours and only if fewer than 20 tokens have been used.
- Outside this narrow exception, web purchases are non-refundable after subscription commencement.
Platform refund routes
If you purchased via Apple or Google, you must request refunds through Apple or Google according to their refund procedures.
Expect platform-specific rules and potential refusal if the platform’s criteria are not met.
Crushon plans and pricing
Pricing notes
Prices below are approximate conversions to South African rand (ZAR) based on global USD price points from 2024 - 2025.
Actual local prices may differ in your App Store, Google Play, or on Crushon’s website.
Plans table
| Plan | Price (approx.) | Period | Features (summary) |
|---|---|---|---|
| Free | R0.00 | Monthly | 100 messages/month, limited memory, basic character creation |
| Standard | ≈ R120/month | Monthly | 2,000 messages, doubled memory, chat history, group chat |
| Premium | ≈ R300/month | Monthly | 6,000 messages, extended memory, more chats and features |
| Luxe | ≈ R800/month | Monthly | 20,000 messages, long responses, advanced customization |
| Deluxe | ≈ R1,000/month | Monthly | Unlimited messages, max memory, many character slots |
| Elite | ≈ R1,800/month | Monthly | 95,000 messages, expanded memory and chat limits |
| Imperial | ≈ R4,000/month | Monthly | 125,000 messages, highest memory & chat slots, exclusive perks |
Your consumer rights in South Africa
Legal protections
Under the Consumer Protection Act (CPA), South African consumers have rights to fair value, quality, and safety for goods and services.
These rights may apply to digital subscriptions, but applicability depends on the circumstances and contract terms.
Cooling-off and unfair terms
Crushon’s stated no-refund policy after subscription start can be challenged if a right of cooling-off applies or terms are found to be unfair or unreasonable.
Whether cooling-off applies to AI companion subscriptions is not clearly defined and may require legal review.
Escalation routes
- If you believe your rights were infringed, you may escalate to the National Consumer Commission (NCC) in South Africa.
- Keep documentation (receipts, screenshots, messages) to support any complaint or dispute.
Customer experiences
Summary of public reviews
Public feedback includes several negative reviews noting issues with character quality, repetitive or buggy behaviour, and perceived poor value.
Some users report difficulty finding cancellation options or experiencing model decline over time.
Common complaints and praise
- Common complaints: limited customization, bugs, repetitive responses, perceived decline in quality, and friction when changing subscriptions.
- Praise (less common): users who find the app entertaining or useful for casual interaction and those satisfied with specific features.
Where issues appear
Negative reports have appeared on review platforms and community forums describing both technical problems and billing/subscription friction.
Use reviews as one input; your experience may differ depending on plan and app version.
Documentation checklist
What to collect before disputing or asking for help
- Order/receipt showing date, amount, and payment method.
- Screenshot of active subscription in Apple/Google account or Crushon settings.
- Confirmation emails or in-app messages about subscription start and renewal.
- Records of attempts to cancel (screenshots of steps taken and timestamps).
- Logs or examples of service problems if disputing quality (screenshots, chat transcripts).
How to present your case
- Organise documents chronologically and clearly label payments and cancellations.
- When contacting support or a consumer body, provide concise facts and attach supporting screenshots.
Common mistakes
Deleting the app instead of cancelling
Example: Users sometimes delete the Crushon app but do not cancel the subscription in Apple/Google or the website.
This leaves auto-renew active and leads to unexpected charges.
Requesting a prorated refund
Example: Expecting a partial refund for unused time is commonly rejected by Crushon’s stated policy and platform rules.
Always check the platform’s refund rules before assuming prorated refunds will be issued.
Not checking which platform billed you
Example: Buying via iOS but trying to cancel on the web can cause confusion if the subscription is tied to Apple ID billing.
Verify the billing source (Apple, Google, or direct) before attempting cancellation or a refund request.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Select Crushon → Cancel | No refunds via Crushon; request via Apple if eligible | Access until end of billing cycle |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Select Crushon → Cancel | No refunds via Crushon; request via Google Play if eligible | Access until end of billing cycle |
| Web (direct) | Crushon website → Settings/Profile → Unsubscribe (Manage Subscription) | Generally no refunds; limited exception: web card refunds within 24 hours if <20 tokens used | Access until end of current billing period |
After cancelling
Immediate next steps
- Confirm cancellation by checking your App Store, Google Play, or Crushon account subscription page.
- Save confirmation screenshots or emails that show the subscription is cancelled.
If you need more help
Contact the platform (Apple or Google) for billing disputes related to their charges.
For web purchases, use any in-app or website support channel if available and keep your documentation ready.
Escalation options
- If you cannot resolve a billing dispute, consider lodging a complaint with the National Consumer Commission (NCC) in South Africa.
- Prepare all documentation before escalating to improve your chance of a successful resolution.
Address
Registered address
30 Alexandra Street, Berea, Johannesburg, 2198, South Africa
Notes about contacting
Use the app or account support channels first for faster resolution when possible.
If you escalate to consumer bodies, include the address above in your documentation where relevant.