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Crushon Ai

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Crushon Ai Cancel Subscription | Postclic
Crushon Ai
The Penthouse, Carolina Court, Giuseppe Cali Street
XBX 1425 TA’ XBIEX Malta
support@crushon.ai
Cancellation of Crushon Ai contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Crushon Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Crushon Ai
The Penthouse, Carolina Court, Giuseppe Cali Street
XBX 1425 TA’ XBIEX , Malta
support@crushon.ai
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Crushon Ai: Easy Method

What is Crushon AI

Service overview

Crushon AI is a dating platform that uses artificial intelligence to create and match profiles and conversational companions based on user preferences and personality traits.

The service operates on subscriptions and in-app purchases across web, iOS and Android platforms, with some purchases shown in South African rand in app stores.

How it is sold

Crushon AI offers subscriptions and one‑time in‑app purchases labelled as "AI Companion" in the South African App Store.

Billing is handled either directly on the web or through platform stores (Apple App Store, Google Play) or third‑party processors depending on how you subscribed.

How to cancel Crushon AI

Cancel via Web

  • Log into your Crushon AI account.
  • Go to Settings or Profile.
  • Click "Unsubscribe" or "Cancel Plan".

Cancel via mobile app stores

  • iOS (App Store): Open iOS Settings → Apple ID → Subscriptions → Select Crushon → Cancel Subscription.
  • Android (Google Play): Open Google Play Store → Menu → Subscriptions → Select Crushon → Cancel Subscription.

Cancel other payment channels

  • For third‑party processors (e.g., Subscribestar, Paymentwall): use the "Manage Subscription" link in your account to reach the original platform and cancel there.
  • If unsure, check the subscription receipt or payment confirmation for the billed vendor and follow that vendor's cancellation flow.

What happens when you cancel

Access and service period

After you cancel, your subscription remains active until the end of the current billing period.

You retain paid benefits until that period ends; access does not stop immediately upon cancellation.

Renewal and billing

The subscription will not renew after the end of the paid period once cancellation is processed.

Billing is stopped for future cycles, but past charges are subject to refund rules and platform policies.

Data and account status

Cancelling a subscription does not necessarily delete your account or data; check account settings for deletion options.

If you need full removal of personal data, request account deletion through the app or support channels and retain proof of the request.

Will I get a refund?

Crushon AI refund rules

Crushon AI states a 24‑hour refund window for subscriptions if requested within 24 hours of payment and fewer than 20 tokens have been used; this applies only to card payments.

Token purchases have a 24‑hour refund window only if no tokens have been used, and only for card payments.

Platform purchases (Apple / Google)

Purchases made through the App Store or Google Play follow Apple’s and Google Play’s refund policies, not Crushon AI’s card refund rules.

Service periods bought via app stores are generally non‑refundable by Crushon AI; contact Apple or Google for store refunds.

Practical steps for refunds

  • Submit refund requests as soon as possible (within 24 hours where applicable) and provide proof of payment and token usage.
  • If you paid via app store, initiate the refund through your Apple or Google account purchase history.
  • Keep records of all correspondence and receipts in case you need to escalate or dispute charges with your card issuer.

Crushon AI plans and pricing

Overview of observed prices

App store entries in South Africa list several one‑time "AI Companion" purchases denominated in ZAR.

Official global pricing online is reported in USD; the app store shows local one‑time prices.

Pricing table

Plan Price (ZAR) 期間 = period
AI Companion (one‑time in‑app purchase) R229.99 One‑time / unclear
AI Companion (one‑time in‑app purchase) R299.99 One‑time / unclear
AI Companion (one‑time in‑app purchase) R399.99 One‑time / unclear

Your consumer rights in South Africa

Cooling‑off and refunds under local law

The platform’s 24‑hour refund is a Crushon AI contractual term and may be narrower than South African consumer protections.

The Consumer Protection Act (CPA) provides a 7‑day cooling‑off right for direct marketing distance sales; digital services may or may not qualify depending on how the product was sold.

Charge disputes and remedies

  • If you believe terms were unfair or you were misled, you can contact the provider first and keep written records.
  • If unresolved, you may lodge a complaint with the National Consumer Commission or raise a chargeback with your card issuer (banks have specific dispute timelines).

Practical advice for South African users

Act quickly: platform refunds and bank chargebacks have strict time windows - submit your request and gather evidence immediately.

Reference the CPA and your purchase receipts when communicating with the provider or your bank for stronger leverage.

Customer experiences

Summary of positive feedback

Available public data shows few or no positive 4‑ or 5‑star Trustpilot reviews as of the latest checks.

Some users may still find value in specific AI companion features, but positive public commentary is limited.

Summary of negative feedback

Majority of public reviews are negative, with complaints about repetitive and generic characters, limited customization, and poor value for money.

Users also report spammy prompts, app instability, poor chatbot coherence, and difficulty with subscription handling and support responsiveness.

Independent warnings and trust concerns

External assessments raise caution about privacy, payment handling and overall trust scores; users should be cautious and retain payment records.

These reports underscore the importance of confirming cancellation and refund outcomes in writing.

Documentation checklist

What to collect before cancelling

  • Account email and username used for Crushon AI.
  • Payment receipts, subscription confirmation emails and app store receipts.
  • Date and time of purchase and any token usage records (if applicable).

What to keep after cancelling

  • Confirmation of cancellation (screenshot or email).
  • Any refund or support correspondence, reference numbers and timestamps.
  • Bank or card statements showing the charge in case you later dispute it.

Common mistakes

Assuming cancellation immediately stops access

Many users expect instant service termination upon cancelling; in fact access typically continues until the billing period ends.

Failing to note the end date can lead to unexpected continued access or confusion about refunds.

Not checking where the charge originated

Users sometimes try to cancel in the wrong place (app vs. App Store vs. web). Verify whether you subscribed via Apple, Google, web, or a third party.

Cancelling in the wrong system will not stop future billing and can delay refunds or resolution.

Missing the short refund window

Crushon AI’s card refund windows (24 hours, token limits) are narrow - delays in requesting refunds often forfeit eligibility.

If you paid via an app store, you must request refunds through that store, not via Crushon AI directly.

Comparative recap

Quick feature comparison

Feature Web App Store (iOS) Google Play (Android) Other platforms
How to cancel Settings → Unsubscribe / Cancel Plan iOS Settings → Subscriptions → Cancel Google Play → Subscriptions → Cancel Use "Manage Subscription" link to original vendor
Access after cancel Remains until billing period end Remains until billing period end Remains until billing period end Remains until billing period end
Refund handling 24‑hour card refund rules (limited) Refunds via Apple policy Refunds via Google Play policy Depends on that platform's refund policy

After cancelling

Follow‑up steps

Keep the cancellation confirmation (screenshot or email) and verify your next billing date to ensure no future charges occur.

If you expected a refund, monitor your card or store account and follow up with support if it does not arrive in the stated timeframe.

If you run into problems

  • Contact Crushon AI support via the app or your account messaging and include receipts and cancellation confirmation.
  • If unresolved, contact your card issuer or platform (Apple/Google) to file a dispute or refund request, and consider lodging a complaint with the National Consumer Commission if necessary.

Address

Registered contact information

The provider lists a Malta contact address: The Penthouse, Carolina Court, Giuseppe Cali Street, TA’ XBIEX XBX 1425, Malta.

Support and correspondence

For account operations, use the in‑app or web account settings and support channels; keep written records of all communications.

When sending formal complaints or deletion requests, include your account identifier, purchase receipts, and a clear request for action.

FAQ

To cancel your Crushon Ai subscription via the web, log into your account, go to Settings or Profile, and click 'Unsubscribe' or 'Cancel Plan'. You can also send a cancellation request in writing to ensure it is processed.

After you cancel your Crushon Ai subscription, you will retain access until the end of the current billing period. Make sure to check your account settings for any additional options regarding your data.

Crushon Ai offers a 24-hour refund window for subscriptions if requested within 24 hours of payment and fewer than 20 tokens have been used. For purchases made through app stores, follow their respective refund policies.

To cancel your Crushon Ai subscription through the Google Play Store, open the Google Play Store, go to Menu, select Subscriptions, choose Crushon, and then click 'Cancel Subscription'. You may also send a written cancellation request.

If you subscribed to Crushon Ai through a third-party processor, use the 'Manage Subscription' link in your account to reach the original platform and cancel there. Always keep proof of your cancellation request.