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Cancel DATEMYAGE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Datemyage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Datemyage: Easy Method
What is DateMyAge
Overview
DateMyAge is an online dating platform that focuses on singles aged 40 and above, offering profile creation, messaging and premium actions that use a credit system.
The service operates via web and mobile apps and offers paid credit packs and membership packages for additional features and contact options.
Where this guide applies
This guide explains how to cancel DateMyAge services for users in South Africa, how refunds are handled, and what to expect after cancellation.
It draws on DateMyAge's official refund and terms pages and independent reviews to summarise common experiences and practical steps.
How to cancel DateMyAge
Cancel a web (site) subscription
- Log in on the DateMyAge website.
- Go to Account Settings → Manage Account → click the 'Go here' link shown for subscriptions.
- Choose Cancel Subscription and follow the on‑screen steps; the service says cancellation takes effect at the end of the current paid period.
- Reference: DateMyAge Refund & Cancellation Policy.
Cancel an in‑app subscription (iOS / Android)
- If you subscribed through Apple App Store, cancel via your Apple ID subscription settings or contact Apple Support; DateMyAge cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play, cancel via Google Play Subscriptions or Google Support; DateMyAge cannot cancel Google Play subscriptions for you.
- Third‑party guidance: Steps for App‑store cancellations.
What happens when you cancel
Access after cancellation
When you cancel a paid web subscription, cancellation normally takes effect at the end of the current billing period.
You generally retain access to paid features until the paid period ends, not immediately on cancellation.
Account and data
Canceling a subscription does not necessarily delete your profile or account data; you should review DateMyAge's privacy settings or contact support for deletion requests.
Check the site's terms or contact support if you want complete account removal after cancelling a subscription.
Will I get a refund?
General policy
DateMyAge's refund policy is limited and case‑by‑case. Monetary refunds are not automatic and depend on the reason and evidence provided.
See DateMyAge's refund policy for details: Refund & Cancellation Policy.
Common exceptions where refunds or credit adjustments may be considered
- Credit refunds may be issued at DateMyAge’s discretion in narrow cases such as reported inappropriate behaviour, an inactive/deleted correspondent, or clear service faults (e.g., poor video quality or duplicate messages). Typical credit refunds are modest (around 10 credits).
- Monetary refunds may be possible for proven credit card fraud, one‑time erroneous purchases (full refund for unused credits, partial if some credits used), or if DateMyAge terminates your membership - a pro‑rata refund may apply.
- There is no automatic 14‑day EU‑style cooling‑off for South African users; the provider’s stated rules apply unless enforcement action by local authorities says otherwise.
DateMyAge plans and pricing
Source and currency
Prices below are taken from in‑app (iOS App Store) listings for South Africa (ZAR) as provided in verified data.
Plan descriptions (periods and detailed features) are limited in the app listing; check the app or site for full benefit descriptions.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Credit Pack 10 | R229.99 | One‑time | 10 credits for premium actions |
| Credit Pack 40 | R799.99 | One‑time | 40 credits for premium actions |
| Membership | R154.99 | Unspecified | Membership package |
| Premium Mature Dating | R999.99 | Unspecified | Premium dating membership |
| Membership (higher tier) | R499.99 | Unspecified | Membership package |
| Trial Membership | R164.99 | Unspecified | Trial membership access |
| 150 Credits/Mo Customer Bundle | R999.99 | Monthly | 150 credits per month |
| Credit Pack 160 | R2,999.99 | One‑time | 160 credits for premium actions |
Your consumer rights in South Africa
Overview of rights
Under South Africa's Consumer Protection Act consumers are entitled to fair and transparent contract terms and protection against unfair practices.
Refunds and cancellation terms are primarily governed by the provider's policy unless those terms are unfair or misleading under local law.
Practical implications
- There is no automatic 14‑day cooling‑off right for online dating services in South Africa like the EU/UK rule.
- If you believe terms are unfair or you were misled, you can lodge a complaint with the National Consumer Commission or seek legal advice.
Customer experiences
Positive reports
- Some users report the site is easy to navigate and offers many international contacts.
- A few reviews note helpful customer service and positive verification compared with free sites; see an independent positive account: AfricanDateFraud review.
Negative reports
- Many reviews on platforms such as Trustpilot and PissedConsumer raise concerns about alleged fake or AI‑generated profiles, aggressive credit monetisation, billing issues, and cancellation problems.
- See user complaints and aggregated reviews: Trustpilot and PissedConsumer.
Documentation checklist
Before you cancel
- Account email, username and subscription receipt or invoice.
- Screenshot or record of billing entries showing the charge you want reversed.
If you request a refund or dispute a charge
- Evidence of fraud or unauthorised charge (bank/issuer report).
- Any correspondence with DateMyAge support and timestamps showing attempted cancellations.
- Details of the correspondent or service fault (screenshots of inappropriate behaviour or technical issues).
Common mistakes
Assuming DateMyAge can cancel App Store / Play Store subscriptions
Many users try to cancel by contacting DateMyAge when the subscription was purchased via Apple or Google.
App‑store subscriptions must be cancelled through the relevant app store account settings or their support channels; DateMyAge cannot do this for you.
Expecting automatic refunds
Assuming a refund will be automatically granted is a common error. Refunds are discretionary and often limited to specific cases.
Collect evidence and use the documentation checklist to support any refund request or dispute.
Comparative recap
Quick comparison
| Feature | DateMyAge (what to expect) |
|---|---|
| How to cancel | Web: Account Settings → Manage Account. App purchases: cancel via Apple/Google stores. |
| Refund likelihood | Limited; credit refunds for narrow cases, monetary refunds only with proof (fraud, errors, termination). |
| Common complaints | Complaints about fake profiles, aggressive credit model, billing and cancellation issues reported by many users. |
After cancelling
What to monitor
Keep an eye on your bank or card statements for any unexpected charges after cancellation.
If you see billing after cancellation, gather receipts and contact DateMyAge support and your card issuer.
Useful links
- DateMyAge refund & cancellation policy: https://www.datemyage.com/en/refund-and-cancellation-policy/
- DateMyAge terms and conditions: https://www.datemyage.com/en/terms-and-conditions/
- Guide for cancelling App‑store subscriptions: https://www.postclic.com/en-ae/letters/dating/cancel-datemyage/
- Community reviews and reports: Trustpilot, PissedConsumer
Address
Official contact (as listed in policies)
DateMyAge lists Dil Mil Inc as a contact name in its policies; check the official policy page for the current mailing address and contact details.
Official policy pages: Refund & Cancellation Policy and Terms & Conditions.
Alternative address reported by third parties
Some third‑party sources attribute the service to SOL Networks Limited at: 71 Tower Road, Sliema 1609, Malta.
If you need to post documents or formal notices, verify the correct recipient address on DateMyAge’s official pages before sending anything.