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Cancel DATING.COM
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Dating.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dating.Com: Easy Method
What is Dating.Com
Overview
Dating.Com is a global online dating platform that connects singles for messaging, browsing profiles and paid features such as credits and memberships.
The service operates on a membership and credit model and offers mobile app and web access for users worldwide.
Key functions
Members can purchase subscriptions or credit packs to access premium features and communicate with other users.
The platform includes verification and safety measures promoted by the provider.
How to cancel Dating.Com
Cancel on the web (Dating.com site)
- Log in to your Dating.Com account on the website.
- Go to Profile Settings → Manage Account → click the “Go here” link to hide your account or cancel your subscription.
- Follow the on‑screen prompts to confirm cancellation; note the membership remains active until the end of the current billing period.
Cancel on mobile (iOS and Android)
- iOS: Cancel via Apple’s subscription settings in your Apple ID. Do not rely on uninstalling the app - uninstalling does not stop billing.
- Google Play: Cancel via Google Play Subscriptions in your Google account. Uninstalling the app will not stop recurring charges.
- If you do not see a subscription, check the account used to purchase the subscription (Apple ID or Google account) before contacting support.
What happens when you cancel
Access after cancellation
Your membership typically remains active until the end of the current billing period you already paid for.
Features tied to an active membership will remain available until that period expires.
Renewal and data
Automatic renewal stops after cancellation, but the provider may retain account data per its policies.
If you choose to hide or delete your account, review settings carefully; deletion and hiding are different actions in the account menu.
Will I get a refund?
Refunds for credits
Partial credit refunds may be possible in limited cases, such as documented scam reports, correspondent deactivation, disinterest, or poor-quality service.
- Credit refunds (when given) are limited - typically up to about 10 credits and provided at the company’s sole discretion.
Monetary refunds and limits
Monetary refunds may be issued for fraudulent card use, erroneous one-time credit purchases (full refund if unused; partial if partially used), or where the company terminates membership - pro rata for unused time.
No refunds are provided if the user requests termination for ordinary reasons or if the user is terminated for violations, except where stated otherwise.
No general 14‑day right
There is no explicit general 14‑day money‑back right offered in the provider’s published policy; refunds follow the specific scenarios listed by the provider.
All refunds are governed by the provider’s Refund and Cancellation Policy and are not automatically available in every case.
Dating.Com plans and pricing
Available plans
Pricing information below is based on listings for South Africa and reflects in‑app/store prices where available.
No explicit durations were provided for some membership tiers; see the period column for details.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Membership | R149.99 | Not specified | General membership (in‑app purchase) |
| Silver Membership | R219.99 | Not specified | Silver tier membership |
| Premium Membership | R399.99 | Not specified | Premium tier membership |
| Credit Pack - 10 credits | R229.99 | One‑time | 10 credits |
| Credit Pack - 20 credits | R499.99 | One‑time | 20 credits |
| Credit Pack - 40 credits | R799.99 | One‑time | 40 credits |
| Credit Pack - 50 credits | R999.99 | One‑time | 50 credits |
| Credit Pack - 70 credits/month | R399.99 | Monthly | 70 credits per month |
| Credit Pack - 80 credits | R1,499.99 | One‑time | 80 credits |
| Credit Pack - 150 credits | R1,999.99 | One‑time | 150 credits |
Your consumer rights in South Africa
Provider policy vs national law
The provider’s published Refund and Cancellation Policy sets out limited refund situations and does not offer a broad 14‑day cooling‑off right.
That policy is the primary basis for refunds according to the provider’s terms.
Implications for South Africa
Consumers in South Africa should note that national consumer protection statutes (for example, the Consumer Protection Act) may affect rights but the provider’s public policy gives no wider refund guarantee.
If you believe a statutory right applies, consider seeking independent legal advice or contacting local consumer protection authorities for guidance.
Customer experiences
Positive feedback
Some users praise the appearance and perceived quality of profiles and appreciate the platform’s safety and verification efforts.
Verification protocols and safety emphasis are noted positively by parts of the user base.
Negative feedback
Common complaints include fake or scam accounts, high costs, and credit‑based monetization that users feel drains funds.
Other recurring issues: difficulty cancelling, unhelpful customer service, persistent billing after cancellation, and profiles that feel transactional or unrealistic.
Documentation checklist
What to collect before contacting support
- Account email/username used to sign up.
- Date of purchase, billing receipts, and transaction IDs (from Apple/Google or card statements).
- Screenshots of subscriptions shown in Apple ID or Google Play, if applicable.
Evidence for refund requests
- Proof of fraudulent transactions or unauthorised card use.
- Evidence supporting scam reports (messages, profile screenshots, timestamps).
- Any correspondence with customer service and their responses.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels subscription billing. It does not.
Always cancel recurring subscriptions via the web account settings, Apple subscriptions or Google Play subscriptions.
Using the wrong account
Purchases made through Apple or Google are tied to those store accounts. Cancelling in the wrong account will not stop billing.
Confirm which Apple ID or Google account was used for the purchase before attempting cancellation.
Comparative recap
Quick comparison
| Feature | Web (Dating.com site) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Profile Settings → Manage Account → “Go here” link to hide or cancel | Cancel via Apple subscription settings (in Apple ID) | Cancel via Google Play Subscriptions |
| Refunds | Limited; credits or money refunds in specific cases at company discretion | Store purchases follow same refund rules; contact Apple for store‑level issues | Store purchases follow same refund rules; contact Google for store‑level issues |
| Does uninstall stop billing? | No - must cancel subscription in account settings | No - uninstalling does not stop Apple billing | No - uninstalling does not stop Google billing |
After cancelling
Next steps
Confirm cancellation by checking your email for confirmation and reviewing the subscription status in your account or store settings.
Keep receipts and screenshots of cancellation confirmation until your billing cycle ends and charges stop.
Where to get help
Use your account's Profile Settings → Manage Account options on the website for account changes.
For store purchases, review Apple or Google Play subscription history in the respective store accounts and use their in‑app support channels if needed.
Address
Registered address
71, Tower Road, Sliema, SLM 1609, Malta
Use the address above for any formal correspondence where required.
Notes on contacting
Before sending formal inquiries, gather all relevant transaction evidence and account details to speed up resolution.
Keep copies of all communications and confirmations until any disputed billing or refund is fully resolved.