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Cancel EHARMONY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Eharmony service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eharmony: Easy Method
What is Eharmony
Overview
eHarmony is a subscription-based online dating service that matches singles using a detailed personality assessment.
The service focuses on long-term relationships and uses compatibility algorithms to suggest matches.
How it operates
Members complete a compatibility quiz, create a profile, and view suggested matches based on compatibility scores.
Access levels depend on whether you have an active paid subscription or a free/basic account.
How to cancel Eharmony
Cancel via iOS (Apple App Store)
If you subscribed on iOS, you cannot cancel inside the eHarmony app or website.
- Open Settings → Apple ID → Subscriptions → eHarmony → Cancel Subscription.
- Request refunds for App Store purchases directly through Apple (see Apple instructions).
Cancel via Android (Google Play)
If you subscribed through Google Play, cancel from the Play Store on your device.
- Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → eHarmony → Cancel Subscription.
- Request refunds via Google Play order history if needed.
Cancel via web (direct eHarmony subscription)
Log into your eHarmony account to cancel a web-based subscription.
- Go to Data & Settings or Account Settings → Membership or Subscription → select "Cancel My Subscription" and confirm.
- Cancel at least 48 hours before renewal to avoid being billed for the next period.
- Official cancellation and refund guidance is available from eHarmony: eHarmony cancellation & refund help.
Cancel by phone
You can also request cancellation by calling eHarmony support and asking them to cancel your subscription.
- Support numbers listed by eHarmony include +1-917-672-7370 and +1-818-470-3291; ask for a confirmation email or reference number.
- Keep the reference number and a screenshot or email confirmation after the call.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain paid benefits until the end of the current billing period.
After that date your account reverts to the free/basic level with limited features.
Renewal and billing
Cancellation prevents future automatic renewals if completed before the renewal cut-off (typically 48 hours for web subscriptions).
If you cancel through Apple or Google, billing is handled by those stores and will stop according to their rules.
Data and profile
Cancelling a subscription does not automatically delete your eHarmony profile or personal data.
If you want full removal, delete your account separately in Account Settings or follow eHarmony’s data-removal process.
Will I get a refund?
General refund policy
eHarmony generally does not offer refunds for unused subscription time except where required by law or in special circumstances.
Common exceptions include billing errors, technical failures, or regional cooling-off rights.
App-store and web refunds
- If you subscribed via Apple App Store, refunds must be requested directly from Apple through their systems.
- If you subscribed via Google Play, request refunds through Google Play order history.
- For web subscriptions, eHarmony may offer refunds in some cases - see their official guidance: eHarmony cancellation & refund help.
Exceptional refunds
Refunds may be considered for technical failures, billing errors, or extraordinary events (for example, death or permanent disability).
If a refund is denied, escalation options include contacting support, escalating within the company, or pursuing a chargeback through your bank.
Eharmony plans and pricing
Pricing summary
Up-to-date plan pricing for eHarmony varies by country, promotions, and time of purchase.
If specific pricing is required for South Africa, check your account page or contact eHarmony support for the latest rates.
Contact for details
| Plan | Period | Price |
|---|---|---|
| Subscription plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period
South African consumers benefit from a mandatory 7-day cooling-off period under the Consumer Protection Act for distance or online services.
During this 7-day window you can cancel and are entitled to a full refund if the right applies to your purchase.
After the cooling-off period
Outside the statutory cooling-off period, refunds are not guaranteed and are subject to the provider’s terms and any applicable exceptions.
If you encounter a dispute, you may lodge a complaint with the National Consumer Commission (NCC) or pursue other consumer remedies available locally.
Customer experiences
Positive feedback
Some users praise eHarmony’s in-depth matching quiz and say it delivers quality, compatible matches.
There are reports of real relationships formed through the service, reflecting its focus on long-term matches.
Common complaints
Many negative reviews focus on unexpected charges, difficulty cancelling, and problems obtaining refunds.
Users also report encountering fake or inactive profiles and aggressive billing practices in some cases. See user reviews: eHarmony on Trustpilot.
Documentation checklist
Essential items to gather
- Account email and username used with eHarmony.
- Order number or subscription confirmation email/receipt.
- Payment method and last billing statement showing the charge.
- Screenshots of account settings, subscription page, and any cancellation attempts.
Optional supporting items
- Phone call reference numbers or recorded notes from support conversations.
- Any error messages or screenshots showing service failures (for refund claims).
Common mistakes
Canceling in the wrong place
Many users try to cancel inside eHarmony when they subscribed via the App Store or Google Play.
Always cancel through the store that handled your payment to ensure billing stops.
Missing the renewal window
Waiting until the renewal date or within 48 hours of renewal can cause an unexpected charge for the next period.
Set a calendar reminder well before renewal and confirm cancellation confirmation emails or reference numbers.
Comparative recap
Quick comparison
| Feature | eHarmony (web) | App Store / Google Play |
|---|---|---|
| How to cancel | Account Settings → Membership → Cancel (web-based). | Cancel via device settings in Apple/Google Play; not inside the eHarmony app. |
| Refunds | Generally no; possible within short cooling-off or for errors - contact support. | Refunds processed by Apple/Google; request through their order/refund flows. |
| Best for | Users wanting web-managed subscriptions and direct support dealings. | Users who subscribed via mobile stores and need store-level billing control. |
After cancelling
Immediate next steps
Save any cancellation confirmation emails or reference numbers and monitor your bank or card statement for further charges.
If you were billed after cancellation, gather documentation and contact eHarmony support promptly.
Helpful links and escalation
- Official eHarmony cancellation & refund guidance: eHarmony help article.
- To read user experiences and reviews: eHarmony on Trustpilot.
Address
Registered office
EHARMONY UK LIMITED, 10 Queen Street Place, London, EC4R 1AG, United Kingdom.
Notes
Use the address above for formal correspondence if required under applicable jurisdictional rules.
For immediate account actions, use the online account settings or the official support channels indicated in the help article.