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Cancel ELITESINGLES
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Elitesingles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elitesingles: Easy Method
What is Elitesingles
Overview
Elitesingles is a paid dating service aimed at professionals seeking long‑term relationships. The platform uses a personality test to match users and offers both free basic access and paid premium subscriptions.
Who it is for
It is targeted at educated singles who prefer serious dating features such as detailed profiles and messaging. Premium members gain full access to messaging, photos, and personality insights.
How to cancel Elitesingles
Cancel on the Web (website)
- Log in to your Elitesingles account on the website.
- Go to My Account → Membership → Cancel.
- Select a cancellation reason, enter your password, and confirm.
- You should receive a confirmation email; premium features remain until the end of the paid period.
Cancel on iOS and Android
- iOS: You must cancel via the Apple App Store because Apple manages the subscription; contact Apple Support for billing/refunds.
- Android: You must cancel via your Google Play account because Google manages the subscription.
- Open the respective store app, find Subscriptions, select Elitesingles, and cancel there.
Deleting your Elitesingles profile
- Deleting your account/profile is separate from subscription cancellation.
- On web and app: My Account → Delete my account, choose a reason, and confirm with password or email as requested.
- Cancel your premium subscription first; deleting the profile does not automatically stop billed renewals if the subscription was bought via Apple/Google.
What happens when you cancel
Access after cancellation
Once you cancel a paid subscription, you typically retain premium access until the end of the paid billing period.
After the billing period ends, your account reverts to basic (free) membership with limited features.
Renewal and billing
Subscriptions are usually set to auto‑renew. Cancelling prevents future automatic renewals but does not usually trigger immediate refunds for the unused period.
If you subscribed through Apple or Google, those stores control renewals and billing; contact them for billing queries.
Data and profile
Deleting your profile removes your public presence but may not erase all data immediately. Check the account deletion confirmation for retention details.
If you want data removed and proof of deletion, keep screenshots and confirmation emails for your records.
Will I get a refund?
Cooling‑off and basic rules
- There is a right of withdrawal (cooling‑off) shortly after initial purchase: a 7‑day right is often mentioned; other terms may state 14 days in some cases.
- If you used the service (for example, messaging other members), the cooling‑off right may be voided and a refund may be refused.
- Renewed subscriptions (auto‑renewals) are generally not eligible for refunds.
How to request a refund
- Refunds require contacting Customer Care and providing proof (receipt, account details, reason).
- If you purchased via Apple or Google, you must request refunds through Apple Support or Google Play support respectively.
- EliteSingles may refuse refunds outside the cooling‑off period; exceptional circumstances are considered case‑by‑case.
Elitesingles plans and pricing
Overview
Premium subscriptions grant full access including unlimited messaging, photo viewing, and personality details.
Basic membership is free but limited in functionality.
Notes on pricing
Prices below reflect South Africa listings and are billed upfront for the plan period indicated.
Confirm current prices in your account before purchasing as offers and rates can change.
| Plan | Price | Period | Features |
|---|---|---|---|
| 3‑Month Premium | R249 per month (billed R747 upfront) | 3 months | Full Premium access: unlimited messaging, view all photos, read receipts, detailed personality profile, up to 20 daily suggestions |
| 6‑Month Premium | R139 per month (billed R834 upfront) | 6 months | Same Premium features as above |
| 12‑Month Premium | R129 per month (billed R1,548 upfront) | 12 months | Same Premium features as above |
Your consumer rights in South Africa
Cooling‑off and CPA basics
South African Consumer Protection Act (CPA) provides protections for electronic transactions, including a cooling‑off period for certain purchases.
EliteSingles’ terms reference a 7‑day (and in some places 14‑day) right of withdrawal; the CPA traditionally provides a 5‑day cooling‑off for some electronic purchases.
Challenging renewals and unauthorized charges
- If you believe auto‑renewal terms were hidden or you were not properly reminded, you can dispute the charge under the CPA.
- Gather evidence (receipts, screenshots, terms shown at purchase) and contact the provider, your payment provider, and, if needed, your local consumer protection office.
- Renewed subscriptions are commonly denied refunds by EliteSingles, but you can escalate if you suspect non‑compliance with CPA disclosure rules.
Customer experiences
Positive feedback
Some users report polite, serious communication and more respectful interactions than on casual dating apps.
There are accounts of meaningful conversations and short‑term successes in meeting genuine people.
Negative feedback
- Many reviewers complain about fake or scam profiles and difficult cancellation processes.
- Other common issues include unexpected auto‑renewals, poor customer service, and app glitches.
Documentation checklist
Proof of purchase and account details
- Order receipt or confirmation email showing plan, price and date.
- Account email address and username used with Elitesingles.
- Subscription source (web, Apple ID, Google account) and payment method details.
Evidence of communications and usage
- Cancellation confirmation email or screenshot of cancellation page.
- Screenshots of terms shown at sign‑up and any renewal notices.
- Records of messages or activity if you are disputing use of service versus cooling‑off eligibility.
Common mistakes
Assuming deleting the profile cancels billing
Many users delete their account but forget to cancel the subscription, especially when the purchase was made through Apple or Google.
This can lead to unexpected renewals because App Store and Google Play subscriptions must be cancelled in those stores.
Missing the cooling‑off window
Users sometimes assume they can get refunds long after purchase; cooling‑off windows are short and can be voided by using the service.
Always act promptly if you intend to withdraw and keep evidence of non‑use if you plan to claim a refund.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood, and key notes per platform.
At a glance
| Platform | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (website) | My Account → Membership → Cancel (select reason, enter password, confirm) | Possible within cooling‑off period; renewed subscriptions usually not refundable | Confirmation email is sent; access until end of period |
| iOS (Apple App Store) | Cancel via Apple App Store (Apple manages subscription) | Apple handles refund requests; EliteSingles usually cannot refund Apple‑billed charges | Contact Apple Support for billing/refund disputes |
| Android (Google Play) | Cancel via Google Play account subscriptions | Google handles refunds for Play purchases; renewed subscriptions usually excluded | Use Google Play Help for refund requests |
| Deleting profile | My Account → Delete my account (confirm with password/email) | Deleting does not automatically stop store‑managed subscriptions | Cancel subscription first to avoid future charges |
After cancelling
What to monitor
Keep the cancellation confirmation email and check that no further charges appear on your card or store account.
Monitor access: you should retain premium features until the paid period ends, then see basic access restored.
Further actions
- If a charge was unauthorized, contact your payment provider immediately and provide documentation.
- If you need a refund within the cooling‑off period, contact Elitesingles Customer Care with your evidence; for Apple/Google purchases contact the store.
Address
Primary Customer Care address
Customer Care EliteSingles, Spark Networks Services GmbH, Kohlfurter Strasse 41/43, 10999 Berlin, Germany
Notes about correspondence
Use this address for written cancellation or formal complaints if required by the terms. Keep copies of any sent correspondence and proof of delivery.