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Faceplay

Cancel FACEPLAY

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South Africa

Cancellation service #1 in South Africa

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Google4.9

Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Face Play Cancel Subscription | Postclic
Faceplay
Unknown
support@faceplay.cc
Cancellation of Faceplay contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Faceplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Faceplay
, Unknown
support@faceplay.cc
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Faceplay: Easy Method

What is Faceplay

Overview

Faceplay is a mobile and web app offering AI-powered face filters and face-swap features for videos and photos.

It operates on a freemium model with in-app purchases and subscription tiers for premium templates and additional coins.

Where it runs

Faceplay is available on iOS (App Store), Android (Google Play) and via its website at faceplay.cc.

Payments may be processed through Apple, Google Play, the website, or PayPal depending on how you subscribed.

How to cancel Faceplay

iOS (App Store)

  • Open Settings on your iPhone or iPad.
  • Tap your Apple ID at the top, then tap Subscriptions.
  • Select “FacePlay - AI Filter&Face Swap” and tap Cancel Subscription to stop auto-renewal.
  • See a step-by-step write-up: Postclic: Cancel Faceplay.

Android (Google Play)

  • Open the Google Play Store app and tap your Account.
  • Choose Subscriptions and select “FacePlay - AI Filter&Face Swap”.
  • Tap Cancel Subscription and follow prompts to confirm.
  • See instructions referenced by Postclic: Postclic guide.

Web (faceplay.cc)

  • Log in at https://www.faceplay.cc/ and open your profile or account page.
  • Go to Billings or Subscriptions and click Cancel for the active plan.
  • If you cannot find the option, contact support at support@faceplay.cc.

PayPal

  • Log in to your PayPal account and open Settings > Payments.
  • Click Manage automatic payments, find FacePlay or INNOVATIONAL TECHNOLOGIES LIMITED and cancel the agreement.
  • Postclic documents PayPal cancellation as an option: Postclic.

What happens when you cancel

Access after cancellation

Canceling stops auto-renewal at the end of the current billing period, but you typically retain premium access until that period ends.

Immediate loss of features can occur only if the provider or store enforces immediate termination; check your confirmation message.

Billing and renewals

Canceling prevents future charges; it does not retroactively remove past charges.

If billed through Apple or Google, those stores control subscription termination and refunds.

Data and account retention

Cancelling a subscription usually does not delete your account or uploaded content automatically.

To remove data, check Faceplay account settings or contact support at support@faceplay.cc.

Will I get a refund?

Faceplay stated policy

FacePlay’s stated policy is that all purchases are non-refundable.

This is the app developer’s default position as reported in available guides.

Exceptions and store refunds

  • Apple and Google Play have separate refund mechanisms; you can request refunds through their systems and they assess cases per store policy.
  • PayPal payments may be disputed or reversed through PayPal's resolution process in some circumstances.
  • These exceptions are possible but not guaranteed - decisions rest with Apple, Google or PayPal.

Faceplay plans and pricing

Pricing snapshot

The table below lists prices reported for South Africa (ZAR). Weekly and annual options are available.

Prices may vary slightly by store or promotional offers.

Plan Price Period Features
Weekly Membership R44.99 (or R49.99 alternate) Weekly Premium FacePlay features via weekly auto-renew subscription
Weekly Member-Coin R79.99 Weekly Includes coins for in-app use
20 Photos Pack R19.99 One-time Credit for 20 face transformations/photos
Seasonal (Season-length) Subscription R199.99 Seasonal Face Swap features for a defined season period
Yearly (Face Swap) R549.99 (or R999.99 alternate) Yearly Annual Face Swap subscription
FP-Weekly Member-Coin Plus R119.99 Weekly Weekly membership plus additional coin multiplier
60 Coins R19.99 One-time In-app coin purchase
100 Coins R29.99 One-time In-app coin purchase

Your consumer rights in South Africa

ECTA cooling-off right

Under the Electronic Communications and Transactions Act (ECTA), consumers have a 7-day cooling-off right for online services in many cases.

This can allow cancellation without reason or penalty and a full refund within 30 days, subject to exclusions.

Summary reference: BusinessTech: Consumer rights.

Consumer Protection Act (CPA)

The CPA provides implied quality warranties and protections for defective goods and services.

Change-of-mind refunds for digital services depend on the provider’s stated terms; check Faceplay’s terms and the store’s policies.

Further explanation: Polity: Your rights when shopping online.

Customer experiences

Positive feedback

  • Users praise realistic, high-quality face swaps and attractive templates.
  • Some users report ease of use, a fun interface, and responsive customer service resolving subscription issues.

Negative feedback

  • Complaints about subscription/payment problems - being charged but unable to use features, or recurring unauthorized charges.
  • App instability: crashes, freezing, slow processing, “no internet” errors, and failed jobs.
  • Limited template diversity and billing continuing after app deletion reported by users.

See user reviews on aggregated pages: JustUseApp reviews and Chrome-stats reviews.

Documentation checklist

Essential items for cancellations and disputes

  • Payment receipts and transaction IDs from the App Store, Google Play, website or PayPal.
  • Screenshots of active subscriptions in your device settings showing the Faceplay plan.
  • Confirmation emails from Faceplay or the store showing dates and plan details.

If you request a refund or open a dispute

  • Prepare a short timeline of events (purchase date, charge date, cancellation attempt date).
  • Collect any error messages, failed-job screenshots, or correspondence with support.

Common mistakes

Assuming deleting the app cancels subscription

Deleting the Faceplay app does not cancel subscriptions billed via Apple or Google Play.

You must cancel via the App Store or Google Play subscriptions screen to stop recurring charges.

Waiting too long to request refunds

FacePlay states purchases are non-refundable; relying solely on the developer’s goodwill can delay remedy.

Use Apple/Google/PayPal refund processes promptly and keep documentation ready.

Comparative recap

Quick comparison of cancellation routes

Route Ease of cancellation Refund likelihood Where billed
iOS (App Store) High - cancel in Settings > Subscriptions Possible via Apple refund request Apple App Store
Android (Google Play) High - cancel in Play Store > Subscriptions Possible via Google Play refund request Google Play Store
Web (faceplay.cc) Medium - cancel in account billing or contact support Unlikely per FacePlay policy; try Pay provider or bank FacePlay website / payment processor
PayPal High - cancel automatic payment in PayPal settings Possible via PayPal dispute/reversal process PayPal

After cancelling

Check for confirmation

After you cancel, watch for a confirmation email or a subscription status change in your account settings.

If you do not receive confirmation, re-check the store subscription screen and your email spam folder.

Useful links and next steps

Address

Support contact

Email: support@faceplay.cc

Notes

No public physical address was located in verified sources; use the support email for account, billing or data requests.

FAQ

To cancel your Faceplay subscription on iOS, open Settings, tap your Apple ID, select Subscriptions, find 'FacePlay - AI Filter&Face Swap', and tap Cancel Subscription. You can also send a cancellation request via email or registered mail.

If you subscribed through Google Play, open the Google Play Store app, tap your Account, select Subscriptions, find 'FacePlay - AI Filter&Face Swap', and tap Cancel Subscription. Alternatively, you can send a written cancellation request.

After canceling your Faceplay subscription, you will retain access to premium features until the end of your current billing period. If you want to ensure your account data is deleted, you may need to contact support via email or registered mail.

Faceplay's policy states that all purchases are non-refundable. However, you may request a refund through Apple or Google Play if applicable, or dispute charges via PayPal. Always keep proof of your cancellation request.

Faceplay offers several subscription plans, including a Weekly Membership for R44.99, a Yearly plan for R549.99, and various coin packs. For cancellation, refer to your billing details or contact support for assistance.