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Cancel HILY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hily: Easy Method
What is Hily
Overview
Hily is a dating app that connects people through profiles, messaging, and matching algorithms. It offers free features plus paid subscriptions and in‑app purchases to unlock extra functionality.
Where it operates
Hily is available worldwide, including South Africa, through iOS App Store, Google Play, and web subscriptions. Purchases are handled by the platform where you subscribe.
How to cancel Hily
Cancel via iOS App Store
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Go to Subscriptions, find Hily, and choose Cancel Subscription.
Cancel via Google Play (Android)
- Open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Hily and tap Cancel subscription, then follow prompts.
Cancel web subscriptions or need support
- For subscriptions made on Hily’s website, contact Hily support via the in‑app chat or email support@hily.com to request cancellation.
- Deleting the app or your Hily account does NOT cancel paid subscriptions; you must cancel through the store or support.
Official help pages
What happens when you cancel
Access to features
When you cancel a subscription, you typically retain access to paid features until the current billing period ends. After that date, paid features will stop working unless renewed.
Auto‑renewal and billing
Cancelling stops auto‑renewal. If you subscribed via App Store or Google Play, future charges will stop after cancellation is processed by that store.
Account and data
Cancelling a paid subscription does not automatically delete your Hily account or personal data. If you want your account removed, use the app settings or contact support separately.
Will I get a refund?
Platform rules (Apple & Google)
- Hily cannot process refunds for subscriptions purchased through Apple App Store or Google Play; you must request refunds from Apple or Google directly.
- Google Play allows refund requests within 48 hours of the start of a subscription via Play Store support in many cases.
Web subscriptions and Hily support
- For web subscriptions, contact Hily support via in‑app chat or support@hily.com to request a refund; refunds are handled at Hily’s discretion.
Pro rata and exceptions
- There is no automatic pro‑rata refund - unused portions of subscription periods are generally non‑refundable according to Hily’s stated policies.
- If you believe a refund is required under South African consumer law, include that in your request and keep proof of purchase.
Hily plans and pricing
Overview of available items
Below are in‑app prices observed for South Africa (ZAR) as of early 2026. Local store pricing may vary slightly by device and promotion.
Notes on billing
Exact monthly or annual ZAR prices are shown in the store at purchase. Promotional prices may appear for limited periods.
| Plan | Price | Period | Features |
|---|---|---|---|
| Hily Premium (1‑week) | R289.99 | Weekly | Hily Premium subscription |
| Hily Premium+ (1‑week) | R419.99 | Weekly | Hily Premium+ subscription |
| Unblur (single) | R149.99 | One‑time | Unblur one profile |
| Unblurs (5‑pack) | R399.99 | One‑time | Unblur five profiles |
| Profile Boost | R109.99 - R174.99 | One‑time | Boost profile visibility |
| Hily Premium save 60% promo | R114.99 | Weekly (promo) | Discounted Hily Premium |
Your consumer rights in South Africa
Cooling‑off and refunds
Under South African consumer protection laws, consumers generally have a cooling‑off period (often 14 days) for online purchases and may be entitled to a refund unless the service was fully performed with consent.
Practical limitations and steps
- Hily’s stated policies rely on store refund rules or discretionary support for web purchases, which can limit automatic refunds.
- If you are within the cooling‑off period, request a refund through the store (Apple/Google) or contact Hily support for web purchases and keep proof of purchase.
Escalation
If a refund or cancellation is denied contrary to your rights, retain receipts and escalate to South African consumer protection authorities or dispute the charge with your payment provider.
Customer experiences
Positive feedback
- Some users praise Hily’s verification tools, layout, and the ability to find meaningful matches even on the free tier.
- Examples include user reviews noting legitimate dates and useful compatibility features.
Negative feedback
- Many complaints relate to being charged after deleting accounts, which highlights the need to cancel subscriptions through the store or support.
- Other common issues reported include fake profiles, paywalls for basic actions, and aggressive monetization.
Where feedback appears
User experiences are visible on review sites and forums. See consumer reviews and reports for details and trends.
Example review sources: Trustpilot and PissedConsumer.
Documentation checklist
Proof to keep before requesting refunds
- Receipt or order confirmation from App Store, Google Play, or Hily web purchase.
- Date and time of the charge and the subscription name.
- Screenshots of subscription settings showing active/renewal status.
What to include when contacting support
- Your Hily account email or username and device type (iOS/Android/web).
- Clear statement of what you want (cancel subscription, refund request) and supporting proof.
Common mistakes
Assuming deleting the app cancels payments
Many users delete the Hily app or their account but forget to cancel the subscription through the App Store or Google Play.
This results in ongoing charges even though the app is no longer installed.
Waiting too long to request refunds
Google Play’s 48‑hour window for refunds can be missed if users delay. For Apple, refunds are handled by Apple’s support policies.
For web purchases, delaying contact with Hily support can make refunds less likely, especially after service use.
Not keeping documentation
Failing to keep receipts, screenshots, or proof of cancellation makes disputes harder with stores, Hily support, or consumer authorities.
Comparative recap
Quick comparison of cancellation paths
Summary table
| Purchase method | How to cancel | Refund availability | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel in App Store → Subscriptions | Request from Apple; Hily cannot issue | Use Apple support for refund requests |
| Google Play (Android) | Cancel in Play Store → Subscriptions | Google handles refunds; 48‑hour window often applies | Submit Play Store refund request quickly |
| Web (Hily website) | Contact Hily support via in‑app chat or support@hily.com | Hily may grant refunds at its discretion | Keep proof of purchase and request via support |
After cancelling
What to monitor
- Check that auto‑renewal is listed as cancelled in your App Store or Play Store subscription settings.
- Watch your bank/card statement for any unexpected charges after cancellation.
Useful links and contacts
For web subscription cancellation or refund requests, contact Hily via in‑app chat or email: support@hily.com.
Address
Corporate mailing address
Hily Corp., 3172 North Rainbow Boulevard #1132, Las Vegas, NV 89108, United States.
How to use the address
You may send postal correspondence to the corporate address for formal notices, but subscription cancellations must follow store or support procedures described above.