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Cancel HINGE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Hinge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hinge: Easy Method
What is Hinge
Overview
Hinge is a dating app designed to encourage meaningful connections by prompting users to engage with profiles through questions and comments.
It operates on a freemium model: basic features are free and additional features require a paid subscription or in-app purchases.
How it works
Profiles emphasize prompts and photos to start conversations rather than swiping alone.
Subscriptions add features like more likes, advanced preferences, and visibility tools.
How to cancel Hinge
Cancel on iOS (App Store)
- Open iPhone Settings → tap your Apple ID → Subscriptions → Hinge → Cancel Subscription.
- Do not delete the app to cancel; deleting Hinge does NOT cancel an App Store subscription.
- Reference: Hinge support article.
Cancel on Android (Google Play)
- Open Google Play → My Account or Payments & Subscriptions → Subscriptions → Hinge → Cancel.
- Do not delete the app to cancel; deleting Hinge does NOT cancel a Google Play subscription.
- Reference: Hinge support article.
Cancel on Web / Hinge payment (Stripe)
- Open Hinge app or website → Account Settings → Manage subscription → Cancel subscription.
- Note: deleting your Hinge account immediately cancels the subscription and you lose any remaining paid benefits.
- Reference: Hinge support article.
What happens when you cancel
Access and renewal
When you cancel a subscription it will not renew at the next billing date if cancelled in time.
Cancel at least 24 hours before the renewal to avoid being charged for the next period.
Account deletion and remaining benefits
If you delete your Hinge account, the subscription tied to that account is immediately cancelled and you lose remaining paid benefits.
If you only cancel the subscription (not delete the account), you typically retain access until the end of the paid period.
Will I get a refund?
Hinge refund policy
Hinge states purchases are generally final and non-refundable except where required by applicable law.
Residents of the EU/EEA, UK, and Switzerland have a right to a full refund within 14 days of subscription start under Hinge's terms.
Platform-specific refunds and South Africa
- If you subscribed via Apple or Google, refund requests must be submitted to those platforms, not Hinge.
- Hinge does not offer a specific 14‑day refund for South African users; refunds depend on local consumer protection laws.
- Reference: Hinge terms.
Hinge plans and pricing
Current plans
Public pricing information for South Africa is not provided in the verified sources available.
Contact Hinge or check the app store listing for region-specific prices and promotions.
How to get accurate pricing
Pricing can vary by platform (App Store, Google Play, or web) and by country or promotion.
If you need exact prices, view the subscription screen in the app or contact Hinge support.
| Plan | Features | Price |
|---|---|---|
| Contact for pricing | Region- and platform-specific subscription plans and add-ons | Contact for pricing |
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair, misleading or unconscionable practices.
The CPA may provide remedies, including cooling-off rights or refunds, if services are not delivered as promised.
Actions you can take
- Contact Hinge support and explain the issue, citing local consumer rights as needed.
- If you paid via Apple or Google, request a refund through those platforms as they manage in-app billing.
- If unresolved, consider filing a formal complaint with the National Consumer Commission (NCC).
Customer experiences
Common complaints
- Reports of unexplained bans shortly after signup or subscription, with limited explanation or appeal options.
- Complaints about fake or inactive profiles, scams, and bots affecting user experience.
- Difficulty obtaining refunds or clear responses from customer service; users are often redirected to Apple/Google.
Positive notes and balance
Many users find Hinge useful for meeting people through prompt-driven profiles, and some report successful matches.
However, verified feedback shows recurring service and support issues that prospective subscribers should consider.
Documentation checklist
What to prepare before contacting support
- Account email and username linked to your Hinge account.
- Receipts or purchase confirmation showing transaction ID, date, and platform (Apple/Google/Hinge).
- Screenshot(s) of subscriptions page or billing statements showing the charge.
If you pursue a refund or complaint
- If contacting Apple/Google, have the platform receipt ready and use their refund request process.
- If contacting Hinge for a refund, a signed and dated written notice may be required; send to Hinge's cancellation address.
- Record dates and any correspondence for formal complaints to consumer authorities.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the Hinge app cancels the subscription; it does not for App Store or Google Play subscriptions.
Always cancel subscriptions via the platform's subscription management screen.
Cancelling too late or contacting the wrong support
Cancelling less than 24 hours before renewal can result in the next billing period being charged.
Also avoid contacting Hinge for refunds when the purchase was processed by Apple or Google; use the platform’s refund process first.
Comparative recap
Quick comparison overview
The table below summarises where to cancel and where to request refunds depending on how you paid.
How to read this table
Use the "Where to Cancel" column to stop renewals. Use the "Refunds" column to know which party manages refund requests.
| Method | Where to Cancel | Refunds |
|---|---|---|
| iOS (App Store) | Apple ID → Subscriptions (cancel on your iPhone) | Request refund from Apple (Hinge cannot directly refund App Store purchases) |
| Android (Google Play) | Google Play → Subscriptions (cancel in Play Store) | Request refund from Google (Hinge cannot directly refund Google Play purchases) |
| Web / Hinge payment (Stripe) | Account Settings on Hinge app or website (cancel subscription) | Refunds depend on Hinge policies and local law; see Hinge terms for details |
After cancelling
Next steps
Confirm cancellation by checking the subscription status in your Apple/Google account or in Hinge Account Settings.
Keep receipts and screenshots until any billing disputes are fully resolved.
Where to get help and reference links
- Hinge subscription help article: help.hinge.co - Adjust your subscription.
- Hinge terms and refund information: integration.hinge.co - Terms.
Address
Mailing address
Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Use this address if you need to send a signed and dated notice to Hinge regarding refunds or cancellations (per Hinge instructions).
How to send a notice
Include your account details, transaction receipts, and a clear signed and dated statement of the request.
Send by tracked mail and keep a copy of the notice and tracking information for your records.