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Cancel KISMIA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kismia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kismia: Easy Method
What is Kismia
Service overview
Kismia is an online dating service and app that connects singles, allowing users to create profiles, search for matches and communicate by messages. The platform operates primarily on a subscription model for premium features.
Who uses it
Users looking for local or international matches use Kismia across mobile apps and web. Basic features may be free, with extra tools or visibility offered to paying subscribers.
How to cancel Kismia
Cancel on iOS (iPhone / iPad)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → Kismia, then tap Cancel Subscription.
- See step-by-step guidance: Cancel Kismia on iOS.
Cancel on Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions.
- Select Kismia - Meet Singles Nearby → Cancel Subscription and follow prompts.
- Reference instructions: Cancel Kismia on Android.
Cancel on the Web or via Kismia support
- Log into your Kismia account and go to Settings or Subscription/Billing to cancel directly.
- If you cannot cancel in-app, contact Kismia support for help (see contact details below).
- General cancellation guidance: How to cancel Kismia (web).
What happens when you cancel
Access after cancellation
Canceling stops future auto-renewals but does not typically remove access immediately.
You usually retain premium access until the end of your current paid billing period.
Auto-renewal and billing
After you cancel, the subscription will not renew at the next billing date. You will not receive new charges for that subscription period.
Account and data
Your Kismia account remains active after subscription cancellation unless you delete it separately.
Deleting your account is a separate action and may be required if you want to remove profile data entirely.
Will I get a refund?
Official refund policy
Kismia’s pages do not state a general right to refunds for subscriptions; most charges are described as non-refundable.
Cancellations are intended to stop future renewals rather than trigger automatic refunds.
Exceptions and store purchases
- Purchases made through Apple App Store: refunds must be requested from Apple (Kismia cannot process these refunds).
- Purchases made through Google Play: refunds must be requested through Google Play’s mechanisms (Kismia does not directly process Play refunds).
- Further guidance on refunds and cancellation is available: Refund & cancellation notes.
Kismia plans and pricing
Availability of pricing
Public pricing details are not available in the verified sources used for this guide.
For exact current plan prices, check your app store purchase page or the Kismia account subscription/billing settings.
Contact for exact rates
If you cannot find prices in the app or web account area, contact Kismia support to request current plan pricing.
| Plan | 期間 | Price |
|---|---|---|
| Subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General legal protections
South African consumers have protections under the Consumer Protection Act regarding unfair contract terms and unauthorized billing.
However, digital subscription terms often specify non-refundable charges, so rights can depend on contract wording and purchase channel.
How to dispute charges
- If charged via Apple or Google, use their dispute/refund processes as a first step.
- For direct/web charges, contact Kismia support and keep receipts/screenshots of transactions.
- If unresolved, consider contacting your bank/card issuer to dispute unauthorized or recurring charges.
Customer experiences
Positive feedback
Many users praise Kismia for an easy-to-use interface, straightforward navigation and helpful profile options.
Several reviews note responsive and polite customer support handling queries quickly.
Negative feedback
Common complaints include unexpected auto-renewals, limited free features behind paywalls, and confusing billing for some users.
Some users also report UI limitations and concerns about hidden location settings or verification of real profiles.
For broader user reviews, see sample community feedback: Kismia reviews on Trustpilot.
Documentation checklist
Before contacting support
- Account email/username used with Kismia.
- Date(s) of charge(s) and the exact amount (bank or card statement).
- Subscription ID or receipt from Apple/Google or from Kismia (if available).
- Screenshots showing subscription status, billing page or renewal notices.
What to include in your message
- Clear request (e.g., “Please cancel my subscription” and whether you request a refund).
- Attach proof of payment and any supporting screenshots.
- Mention the platform used for purchase (Apple, Google Play, or Web).
Common mistakes
Deleting the app but not the subscription
Removing the Kismia app from your device does not cancel an active subscription; you must cancel via the store or account settings.
Expecting automatic refunds
Many users expect an immediate refund after canceling; cancellation normally only stops future renewals and does not guarantee a refund.
Not checking purchase channel
Refund and cancellation routes differ by purchase channel - Apple, Google Play and web purchases each require different steps.
Comparative recap
Quick comparison overview
This table summarizes cancellation routes, ease and who handles refunds for each purchase method.
| Method | 期間 | Cancel location | Refund handled by |
|---|---|---|---|
| iOS App Store | 月額 / 年間 | iPhone Settings → Subscriptions | Apple (request via App Store) |
| Google Play | 月額 / 年間 | Google Play Store → Subscriptions | Google Play (request via Play Console) |
| Web / Direct | 月額 / 年間 | Kismia account Settings → Subscription | Kismia support (refunds limited) |
After cancelling
Next steps
Keep proof of cancellation (screenshots or confirmation emails) until after the end of your billing period.
Verify that no new charges appear on your card after the expected renewal date.
Help & contact
- For platform cancellation instructions: App cancellation guide.
- For general cancellation and refund notes: Kismia cancellation overview.
- If needed, contact Kismia support by email (use the address shown in your account or billing emails) and attach receipts.
Address
Registered office
Cellar Door Ltd, Spyrou Kyprianou Avenue 57, Koursaros Court, Flat 201, PC 3076 Limassol, Cyprus.
Support contact
Use the support email shown in your Kismia account/billing messages when contacting the team for cancellations or refund requests.