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Cancel LIVEBEAM
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Livebeam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Livebeam: Easy Method
What is Livebeam
Overview
Livebeam is a dating platform that connects users through live video chats for real‑time interactions. The service uses a credit system to access chat features such as messages, photos and videos.
How it works
Users buy credits (pay‑per‑use) and spend them when interacting with other users. Subscriptions and in‑app purchases are available through app stores as well as direct account options on the website.
How to cancel Livebeam
Web (desktop/mobile)
On the Livebeam website you can deactivate your account from Settings. Permanent deletion requires contacting Livebeam support directly.
- Desktop: Settings → Deactivate my account.
- Mobile web: Settings → Account deactivation.
- To request permanent deletion, contact Livebeam support (use the app or website support form).
App Store (iOS)
Subscriptions purchased through Apple are managed in your Apple ID settings and must be cancelled there. Refunds are handled by Apple.
- Open iOS Settings → tap your Apple ID → Subscriptions → select Livebeam → Cancel Subscription.
- For refunds, request via Apple Support under Billing & Subscriptions.
Google Play (Android)
Subscriptions through Google Play are managed in the Google Play app. Refunds must be requested through Google Play's refund flow.
- Open Google Play app → Profile → Payments & Subscriptions → Subscriptions → choose Livebeam → Cancel Subscription.
- To request a refund, use the Google Play "Request a Refund" option and explain the reason (e.g., unauthorized charge, unused service).
What happens when you cancel
Access and features
After cancelling a subscription you will typically retain access until the end of the current billing period. Pay‑per‑use credits already spent are not refundable in most cases.
Renewal and billing
Cancelling a subscription prevents future automatic renewals. If you cancel a direct account deactivation, check whether it cancels only the subscription or also removes stored payment methods.
Data and account removal
Deactivating an account usually disables access but may not permanently delete all data. Permanent deletion often requires a separate request to Livebeam support.
Will I get a refund?
Standard policy and platform rules
Refund rules differ by location and how you bought the service. Purchases made through Apple or Google must be refunded via Apple Support or Google Play, not directly by Livebeam.
Regional and discretionary refunds
In some jurisdictions (e.g., EU/EEA) there are statutory rights such as a 14‑day cooling‑off period for unused digital credits. Livebeam may also grant discretionary refunds in limited circumstances.
- EU/EEA: legal right to a refund within 14 days for unused credits only.
- Some U.S. states: possible short window (e.g., 3 business days) for refund claims under local rules.
- Livebeam discretionary policy: may refund mistaken purchases of unused credits if requested within ~3 days or if account is terminated with an unused balance over $20.
Livebeam plans and pricing
Pricing summary
Exact South African Rand (ZAR) pricing was not found. Prices available in reviews and help pages are shown in USD; check your local app store for ZAR amounts and current prices.
How to confirm pricing
Open the Livebeam app or the in‑app purchase screen in the App Store / Google Play to see exact local pricing and current offers before buying credits.
| Plan | Price (approx. USD) | Period | Features |
|---|---|---|---|
| Credit purchases | Approx. USD 1 - 2 per credit | Pay‑per‑use | Credits used for chat, photos, videos and messages |
Your consumer rights in South Africa
Relevant authorities
South African consumers can seek assistance from the National Consumer Commission (NCC) for complaints about unfair business practices. The Consumer Protection Act (CPA) offers general protections for consumers.
Practical steps you can take
If you believe you were charged unfairly, first contact Livebeam support and document your case. If unresolved, consider lodging a complaint with the NCC or discussing a chargeback with your bank for unauthorized transactions.
Customer experiences
Positive feedback
Some users report authentic‑feeling conversations and meaningful matches. Many find the live video format more personal than text‑only services.
Negative feedback
Common complaints include high cost of credits, concerns about profile authenticity, and reports of difficult refund or cancellation experiences. These issues are raised by a subset of users.
Documentation checklist
What to collect
- Order/receipt for the purchase (date, amount, payment method).
- Screenshots of subscriptions page, billing transactions and account settings.
- Records of communications with Livebeam support (dates and content).
- Evidence of unused credit balance or contested activity.
How to present it
- Prepare a concise summary of the issue with supporting screenshots.
- When contacting support or your bank, attach the relevant documents and state the desired outcome (refund, deletion, etc.).
Common mistakes
Assuming deactivation equals deletion
Many users assume deactivation removes all data. Deactivation often only disables the account; permanent deletion usually requires a separate support request.
Using the wrong cancellation route
Failing to cancel via the platform used to buy the subscription is common. Always cancel in the App Store for iOS purchases and Google Play for Android purchases to stop renewals.
Missing documentation or deadlines
Not keeping receipts, screenshots or waiting beyond refund windows reduces chances of success. Act quickly and keep clear records when requesting refunds.
Comparative recap
At a glance
This table summarises how to cancel and where to request refunds based on purchase method.
Quick decisions
Use the table to decide the correct cancellation route and refund channel before contacting support.
| Purchase method | How to cancel | Where to request a refund | Notes |
|---|---|---|---|
| Web (direct) | Settings → Deactivate my account (desktop) or Account deactivation (mobile) | Contact Livebeam support for deletion/refund requests | Deactivation may not equal permanent deletion; refunds discretionary |
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Livebeam → Cancel | Apple Support (Billing & Subscriptions) | Apple controls refunds for purchases through the App Store |
| Google Play (Android) | Google Play → Profile → Payments & Subscriptions → Livebeam → Cancel | Google Play "Request a Refund" flow | Use Google’s refund process for Play Store purchases |
After cancelling
Check your subscriptions
Verify in your App Store or Google Play account that Livebeam is no longer listed under active subscriptions. For web cancellations, confirm the account status in Settings.
Follow up actions
If you requested a refund or deletion, keep copies of all responses from Livebeam and follow up within the stated timeframes. If unresolved, escalate to your payment provider or the National Consumer Commission.
Address
Registered address
Orania Limited, 5‑9 Main Street, GX1 11AA, Gibraltar.
Support contact
Contact Livebeam support via the app or website support form to request permanent account deletion or to raise refund queries. Keep all correspondence for your records.