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Cancel LOONA
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I hereby notify you of my decision to terminate the contract relating to the Loona service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loona: Easy Method
What is Loona
Short description
Loona is a subscription-based app that offers guided conversational prompts and activities aimed at helping users build relationships and relax. It combines social features with guided content to encourage meaningful interactions and evening routines.
How it is sold
Subscriptions and in-app purchases are offered through iOS App Store, Google Play Store, and direct website purchases. Billing and cancellation processes depend on the platform used to buy the subscription.
How to cancel Loona
Cancel on iOS (App Store)
- Open iOS Settings, tap your name, then Subscriptions.
- Select Loóna and choose "Cancel Subscription" to stop renewal.
- For more help, see the official support page: Loóna support.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions, select Loóna, then Cancel subscription and confirm.
- Step-by-step guidance is available here: Cancel via Google Play guide.
Cancel a website (direct) subscription
- Follow the cancellation steps in Loóna's support article for website purchases to ensure the subscription will not renew.
- Refer to the official article for website-purchase refunds and cancellation: Website purchase support.
What happens when you cancel
Access after cancellation
When you cancel a subscription it will typically remain active until the end of the current billing period. You keep access to paid content until that date.
Renewal and charges
Cancelling prevents future automatic renewals; it does not usually trigger an immediate refund. Check the platform billing record to confirm the cancellation date.
Data and account
Cancelling does not necessarily delete your account or data. If you want data removal, contact Loóna support or follow account settings on the platform used to register.
Will I get a refund?
Official website refund policy
Loóna's stated terms for website purchases indicate that all sales are final and non‑refundable. See the official support article for the publisher's position on refunds: Website refund article.
Exceptions and practical experience
- User reports indicate refunds are often denied even when cancelling on the last day of a free trial.
- Those experiences suggest refunds through platform stores (Apple/Google) may be handled case-by-case and can be difficult to obtain.
Loona plans and pricing
Pricing summary
The following example prices were listed on the South African App Store in 2024/2025. Available plans and exact amounts may vary by device, offer or promotion.
Price table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Loóna Premium | R154.99 | 1 Week | Premium weekly access to sleepscapes |
| Loóna Plus | R174.99 | Monthly | Monthly subscription access to full sleepscape collection |
| Loóna Premium | R309.99 | 3 Months | Premium quarterly access to sleepscapes |
| Loóna Plus | R329.99 | 1 Year | Annual subscription (lower-tier price) |
| Loóna Plus | R409.99 | 1 Year | Annual subscription |
| Loóna Plus | R429.99 | 1 Year | Annual subscription |
| Loóna Plus | R439.99 | 1 Year | Annual subscription |
| Loóna Yearly | R649.99 | 1 Year | Another variant of yearly plan |
Your consumer rights in South Africa
Cooling-off and CPA basics
South Africa's Consumer Protection Act provides certain cooling-off rights for some transactions, but not all digital purchases are covered. Digital subscriptions bought online may fall outside specific cooling-off rules unless sold in-store or otherwise specified.
How it affects Loona purchases
Loóna's terms declare no refunds and all sales final. That policy could conflict with statutory rights if it is not clearly disclosed or if specific CPA provisions apply to your purchase.
Practical advice
- Keep receipts, timestamps, and screenshots of trial start/cancellation dates.
- If you believe your statutory rights were breached, consider contacting the National Consumer Commission or seeking legal advice in South Africa.
Customer experiences
Positive reports
Some users report Loóna helped with relaxation and pre‑sleep routines, including users with epilepsy who found the content calming.
There are reports of straightforward cancellations after a free trial for certain users.
Negative reports
Many users report the app appears neglected, with few new sleepscapes despite ongoing subscriptions.
Other common complaints include difficulty cancelling, unexpected charges after cancellation attempts, and denied refund requests.
Sources
- Review summaries and user reports: realreviews.io.
- User reviews listing problems with content updates and billing: Trustpilot reviews.
Documentation checklist
What to collect before contacting support
- Order confirmation or receipt showing purchase date and amount.
- Subscription platform (App Store, Google Play, or website) and account email.
- Screenshots of subscription status, cancellation attempts, and any error messages.
Additional evidence if disputing charges
- Trial start and cancellation timestamps if you cancelled during a free trial.
- Copies of support messages and reference numbers from Loóna or the platform.
Common mistakes
Assuming cancellation equals refund
Cancelling a subscription stops future billing but does not automatically generate a refund. Expect access to continue until the paid period ends unless a refund is approved separately.
Missing the right platform
Users sometimes contact Loóna support about charges billed through Apple or Google instead of managing the billing via the platform used to purchase. Verify where the charge originates before requesting cancellation or refund.
Late documentation
Failing to keep receipts, timestamps or cancellation screenshots makes it harder to dispute unwanted renewals. Save evidence immediately when you cancel or request a refund.
Comparative recap
Quick comparison table
| Aspect | Short summary | Recommended action |
|---|---|---|
| Cancellation method | Depends on purchase platform: iOS, Google Play, or website. | Cancel in the same store where you bought the subscription; follow links in this guide. |
| Refund likelihood | Official policy: website sales final. User reports show refunds often denied. | Gather evidence and request via platform support; expect limited success for website refunds. |
| Pricing | Multiple weekly, monthly, quarterly and yearly plans are listed in ZAR. | Check your App Store or Google Play billing screen for the exact active plan and price. |
| Consumer rights (SA) | CPA may offer protections, but digital subscription coverage is limited and fact-specific. | Document your case; contact the National Consumer Commission or seek advice if needed. |
After cancelling
Confirm cancellation
- Check the platform's subscription page to ensure the status shows as cancelled and note the final access date.
- Keep screenshots of the cancelled status for at least 6 months in case of disputed charges.
Where to get help
- Loóna app support (general help and website purchases): Loóna support.
- Website purchase refund/cancellation article: Website refunds/help.
- Google Play cancellation steps and guidance: Google Play cancellation guide.
Address
Headquarters
Loóna Inc. is listed as headquartered in Menlo Park, California, United States.
Contact note
No verified public physical mailing address for customer returns or billing disputes was found in the available sources. Use the official support links above when seeking help.