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I hereby notify you of my decision to terminate the contract relating to the Luxy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luxy: Easy Method
What is Luxy
Overview
Luxy is a premium dating app and website aimed at affluent singles seeking serious relationships and higher-quality matches.
The service offers paid memberships (Luxy BLACK) and in-app currency (Luxy Coins) to access enhanced features.
How it is sold
Luxy subscriptions and Coins are sold via the Luxy website, in-app purchases, and through app stores (Apple App Store and Google Play).
Billing and refund rules vary depending on where the purchase was made (App Store, Google Play, or direct on the web/in-app).
How to cancel Luxy
Cancel on iOS / App Store
- Open your iPhone Settings and tap your Apple ID > Subscriptions.
- Find "Luxy" in the list and select Cancel Subscription to stop auto-renewal.
- Apple controls App Store billing and refund requests for purchases made through Apple.
Cancel on Android / Google Play
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select "Luxy" and tap Cancel subscription to stop future charges.
- Google handles refunds for Play Store purchases; Luxy does not process Play Store refunds.
Cancel on Web or direct in-app
- Open the Luxy app or website and go to Account or Settings > Manage Membership.
- Follow the on-screen option to cancel your subscription there.
- For direct-purchase refunds, contact Luxy customer service or email support@onluxy.com with your receipt.
Important cancellation notes
- Deleting your Luxy account/profile does not automatically cancel App Store or Google Play subscriptions.
- Always confirm cancellation in the platform where the payment was made to stop recurring charges.
What happens when you cancel
Access to premium features
After you cancel, you typically retain access to premium features until the end of the current paid period.
The subscription will not renew after the paid period ends if cancellation was successful.
Billing and renewal
Cancellations stop future billing but do not usually trigger an immediate refund unless one is approved under policy or law.
If you cancel through Apple or Google, future renewals are stopped by those platforms.
Account and data
Your account and profile data generally remain active unless you choose to delete your account.
Deleting the account is separate from cancelling a paid subscription and may not stop store-billed payments.
Will I get a refund?
Luxy refund policy
Luxy states that purchases (memberships and Coins) are generally final and non-refundable, except where local law requires otherwise.
For direct purchases, Luxy asks you to contact in-app customer service or email support@onluxy.com with your receipt and reasons.
App Store and Google Play purchases
- App Store purchases: refunds must be requested from Apple via Apple's "Report a Problem" process.
- Google Play purchases: refunds must be requested through Google Play's refund process.
- Luxy cannot process refunds for payments billed by Apple or Google.
Local law exceptions
Certain regions and states impose additional consumer rights (for example, EU/EEA 14-day rules or specific US state cooling-off periods).
In South Africa, local consumer law may provide a short cooling-off right; see the consumer rights section below for details.
Luxy plans and pricing
Official price examples
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Luxy BLACK (various tiers) | R949.99, R1 199.99, R1 899.99, R1 999.99, R2 499.99, R6 999.99, R11 999.99 | Not specified (likely subscription tiers) | Premium membership (BLACK) |
| Luxy Coins | R39.99, R59.99, R199.99, R299.99, R599.99, R1 999.99, R3 999.99 | One-off in-app purchase | In-app currency for boosts and gifts |
Pricing notes
These prices reflect examples listed in the South African App Store and may vary by platform or promotional offers.
Subscription periods are not explicitly stated in the available listings; verify the exact period before purchase.
Your consumer rights in South Africa
Cooling-off rights
South African consumers are protected under the Consumer Protection Act, which includes a cooling-off period for certain direct purchases.
This cooling-off period typically allows cancellation within five business days for direct-supplier transactions, subject to conditions.
How to claim a refund or cancel
- If you purchased directly from Luxy, contact in-app support or email support@onluxy.com with proof of purchase.
- If the purchase was billed through Apple or Google, request a refund from Apple or Google respectively.
Keep clear records
Record the purchase receipt, subscription details, the date you cancelled, and any communications with Luxy or the store.
These documents will support any formal consumer complaint or refund request under the Consumer Protection Act.
Customer experiences
Positive feedback
Some users report the app offers a sleek interface, perceived higher-quality matches, and a premium experience.
Reviewers who had success often cite better match quality and fewer low-effort profiles.
Common complaints
Many users report problems such as unexpected charges, difficulty cancelling, and challenges obtaining refunds.
Complaints also include account suspensions without clear explanations and slow or unhelpful customer support responses.
What to take away
- Consider where you buy (App Store / Google Play / Web) - that determines who controls refunds and cancellations.
- Keep receipts and screenshots to support any dispute or consumer rights claim.
Documentation checklist
What to gather before contacting support
- Purchase receipt or invoice showing the charge and date.
- Subscription name (Luxy BLACK or Coins), amount, and platform used.
- Account email, username, and screenshots of subscription status and billing.
What to include in a refund request
- Clear reason for the refund request and relevant dates.
- Any prior communications with Luxy, Apple, or Google about the charge.
Common mistakes
Deleting account instead of cancelling
Deleting your Luxy profile does not cancel store-managed subscriptions; you can still be billed if you don't cancel in the App Store or Google Play.
Always confirm cancellation in the same place where the payment is billed.
Assuming instant refunds
Refunds are not automatic after cancellation and often depend on the platform's refund policy and local law.
If you expect a refund, follow the correct refund request path (Apple, Google, or Luxy direct) and allow time for review.
Missing evidence
Not saving receipts, dates, or screenshots can make disputes harder to resolve with Luxy or app stores.
Always keep a copy of confirmation emails and screenshots of subscription pages.
Comparative recap
Quick comparison
| Method | Where to cancel | Who handles refunds | Typical outcome |
|---|---|---|---|
| iOS / App Store | Apple ID Subscriptions in iPhone Settings | Apple | Stops auto-renewal; refunds via Apple report process |
| Android / Google Play | Google Play Store > Subscriptions | Stops auto-renewal; refunds via Google Play request | |
| Web or direct in-app | Luxy app or website > Account / Manage Membership | Luxy for direct purchases; stores for store-billed buys | Stops future billing; refunds subject to Luxy policy and law |
How to decide
- If billed by Apple or Google, contact that store first for refunds.
- If billed directly by Luxy, contact in-app support or support@onluxy.com with your receipt.
After cancelling
Verify cancellation
Check your App Store or Google Play subscription list to confirm the status shows "Cancelled" or "Will not renew".
For web cancellations, check the Luxy Account > Manage Membership page for confirmation.
If you need a refund or help
- For Luxy terms and billing notes: Luxy Terms.
- For Luxy refund procedures and FAQs: Luxy Refund FAQ.
- For a step-by-step cancellation walkthrough, see: Cancel Luxy guide.
Address
Corporate address
Flat/RM 12 13/F, Laurels Industrial Center, 32 Tai Yau Street, San Po Kong, Wong Tai Sin, Hong Kong.
Support contact
For direct support contact via the app or email: support@onluxy.com.
Include your receipt and account details when requesting refunds or formal account assistance.