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Cancel MATCH
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Match service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Match: Easy Method
What is Match
Service overview
Match is a subscription dating service that connects singles seeking long-term relationships. It provides profile creation, browsing of matches and in-app communication features.
How subscriptions work
Access to premium features requires a paid subscription that renews automatically unless cancelled. Subscriptions may be purchased directly or via mobile app stores.
How to cancel Match
Cancel via Apple App Store
- Open the App Store and tap your profile icon.
- Choose Subscriptions, find Match and tap Cancel Subscription.
- Match cannot cancel App Store subscriptions on your behalf.
Cancel via Google Play or direct web
- Google Play: Open Google Play > Menu > Subscriptions > Match > Cancel subscription.
- Direct purchase: Log in to your Match account, go to Settings or Account > Manage Subscription, then select Cancel or Do Not Renew.
- Deleting the app does not stop billing; you must cancel the subscription inside the store or account settings.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access to paid features until the end of the current billing period. Your membership will not renew after that date.
Data and account status
Cancelling a paid subscription does not necessarily delete your profile or account data. You may need to delete your account separately if you want all data removed.
Will I get a refund?
General refund policy
Match generally treats subscriptions as non-refundable. Refunds are uncommon for direct Match subscriptions and depend on the company’s policies.
Platform-specific refunds and exceptions
- App Store purchases: Request refunds through Apple; Match does not process these refunds.
- Google Play purchases: Request refunds through Google Play; Match does not process these refunds.
- Direct purchases: You can contact Match Customer Service with a signed and dated cancellation notice containing order number and account email/phone; follow any address or instructions Match provides for cancellations.
For an independent guide on cancelling and refund expectations see a third-party overview: PostClic cancellation guide.
Match plans and pricing
Price overview for South Africa
Below are commonly reported prices for Match subscriptions in South African Rand (ZAR). Rates may vary by promotion or region.
How to interpret rates
Monthly figures and billed totals reflect the advertised monthly equivalent and the total charged at the start of the plan term.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| 1‑month (standard) | R230.34/month | Monthly | Full subscription (discounted price R161.17 if available) |
| 3‑month (discounted) | R322.56/month (billed as R967.68 total) | 3‑Monthly | Full subscription |
| 6‑month (discounted) | R483.96/month (billed as R2 903.76 total) | 6‑Monthly | Full subscription |
Your consumer rights in South Africa
Cooling-off and digital services
South African consumer law can provide a 14‑day "cooling‑off" right in many e-commerce contexts, including some digital services.
How this applies to Match
- Match’s published terms generally treat subscriptions as non-refundable and do not explicitly offer a 14‑day statutory refund under their policy.
- Statutory rights may still exist but are not expressly supported in Match’s stated terms for South Africa; outcomes can vary by case.
Customer experiences
Positive feedback
Some users report successful matches, long-term relationships and a broad user base compared with other services.
Common complaints
- Many users report poor customer service responsiveness, especially on billing or cancellation issues.
- Reports exist of subscriptions continuing to charge after cancellation and allegations of fake or inactive profiles.
- For community reviews see: ProductReview - Match and aggregated feedback on Trustpilot listings.
Documentation checklist
What to prepare before contacting support
- Your Match account email and username.
- Order number or receipt for the subscription purchase.
- Date of purchase and last billing date.
If sending a written cancellation
- Provide a signed and dated cancellation notice including order number and account email/phone.
- Keep copies of any emails, screenshots of cancelled subscriptions, and proof of submission or postage.
Common mistakes
Assuming deleting the app cancels billing
Deleting the Match app does not stop automatic renewals. Always cancel inside the App Store, Google Play or your Match account settings.
Not saving cancellation proof
Many disputes arise because users have no record of cancellation. Save confirmations, screenshots and any correspondence to support refund or stop-billing claims.
Comparative recap
Quick comparison of key points
The table below summarises price, cancellation route and refund likelihood to help compare options at a glance.
| Aspect | Typical detail | 期間 | Notes |
|---|---|---|---|
| Price | R230.34 - R483.96 per month (plan dependent) | Monthly / Multi‑month | Longer plans often reduce the monthly rate |
| Cancel via | Apple ID / Google Play / Match account | N/A | Must cancel in the platform where you purchased |
| Refunds | Generally non‑refundable for direct purchases | N/A | App store refunds handled by Apple/Google |
After cancelling
What to monitor
- Verify you received a cancellation confirmation and keep it.
- Watch your bank or card statements for any unexpected charges after the end of the billing period.
Where to read more and share experiences
- Independent cancellation walkthroughs: PostClic cancellation guide.
- User reviews and experiences: ProductReview - Match and Trustpilot listings.
Address
Corporate mailing address
Care of Skadden, 40 Bank Street, Canary Wharf, London, E14 5DS, United Kingdom.
Tips for sending cancellation notices
If a postal cancellation is required, include a signed and dated letter with your account details and a copy of your purchase receipt. Retain proof of mailing or delivery.