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I hereby notify you of my decision to terminate the contract relating to the Match.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Match.Com: Easy Method
What is Match.com
Overview
Match.com is a subscription-based dating service that helps people find long-term relationships by matching profiles and offering messaging features.
The service operates via web and mobile apps and offers tiered paid plans with additional features such as expanded messaging and incognito options.
Relevance for South Africa
Match.com is available to users in South Africa and charges in South African rand for local plans and bundles.
Local consumers should combine Match.com terms with South African consumer law when assessing cancellations or refunds.
How to cancel Match.com
Cancel via web or Match app
- Log in to Match.com (or open the Match app).
- Go to Account or Settings → Manage Subscription → select Cancel or Do Not Renew.
- Your subscription stays active until the end of the paid period; Match generally does not process refunds.
Cancel via app stores
- Apple App Store: Open App Store → profile → Subscriptions → Match → Cancel Subscription.
- Google Play: Open Google Play Store → Menu → Subscriptions → Match → Cancel.
- Purchases made through Apple or Google must be cancelled and refunded (if applicable) through those platforms.
What happens when you cancel
Access after cancelling
Cancelling stops auto-renewal but does not immediately remove paid access.
Your paid features remain active until the end of the current billing period you already paid for.
Account and data
Cancelling a paid subscription is not the same as deleting your Match.com account or removing profile data.
To remove your account or photos you must use the account settings or contact support; processes and response times vary.
Will I get a refund?
General refund policy
Match.com’s Terms of Use state subscriptions are generally non‑refundable; refunds are not routinely provided.
Expect that in most cases Match will not issue refunds for unused time or accidental renewals.
Exceptions and platform purchases
- Disability: If you become disabled before a subscription ends, you may be eligible for a prorated refund after providing notice and documentation.
- Apple/Google: Purchases made through the App Store or Google Play must use Apple’s or Google’s refund processes; Match does not process those refunds.
- South African statutory rights may also affect refund entitlement - see the consumer rights section below.
Match.com plans and pricing
Summary
Below are South Africa-specific plan names, prices and short feature notes sourced from local pricing information.
Prices are shown in South African rand (R) and reflect monthly or equivalent amounts where provided.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Basic | R600.00 | Monthly | Send unlimited messages to 10 new members a day; see who’s interested |
| Discover | R963.00 | Monthly | Send unlimited messages to 25 new members a day; see who’s interested; special event discounts |
| Unlimited | R1000.00 | Monthly | Unlimited messaging; see who’s interested; ad-free; event discounts |
| Basic (3‑month bundle) | R380.00 | Monthly equivalent | Same as Basic |
| Basic (6‑month bundle) | R200.00 | Monthly equivalent | Same as Basic |
| Discover (6‑month bundle) | R360.00 | Monthly equivalent | Same as Discover |
| Unlimited (6‑month bundle) | R400.00 | Monthly equivalent | Same as Unlimited |
| Incognito Mode (daily) | R40.00 | Per day | View profiles invisibly for 24 hours |
| Incognito Mode (monthly) | R200.00 | Monthly | View profiles invisibly (~R6.60/day) |
Your consumer rights in South Africa
Cooling-off and statutory rights
Under the Consumer Protection Act (CPA) South African consumers have certain rights including a cooling‑off period for some transactions.
If you paid in advance for ongoing services, the CPA may entitle you to cancel and receive a refund or a prorated amount in certain circumstances.
How this affects Match.com users
- Match.com’s “no refunds” wording may not override statutory protections under the CPA.
- For App Store and Google Play purchases, platform refund rules also apply and may be the primary route for refunds.
- If you believe your statutory rights were breached, keep documentation and consider contacting South African consumer protection authorities or seeking advice.
Customer experiences
Positive reports
Some users report successful long-term matches; anecdotal stories include people finding life partners through Match.com.
These positive outcomes are often cited as reasons users choose paid plans despite mixed reviews.
Negative feedback
- Many users report high volumes of fake or scam profiles, with some claiming extremely high proportions of inauthentic accounts.
- Other common complaints include billing/cancellation problems, unresponsive customer support, and difficulty deleting accounts or removing photos.
Documentation checklist
What to gather before you cancel
- Account email/username and a screenshot of your subscription page.
- Proof of payment (receipt, bank or card statement) showing the Match.com charge.
- App store or Google Play order ID if purchased through a mobile store.
What to include if requesting a refund or dispute
- Detailed timeline of cancellation attempts and any confirmation messages/screenshots.
- Medical or disability documentation if claiming a disability-based prorated refund.
- Records of communications with Match.com support or app-store support.
Common mistakes
Assuming deleting the app cancels your subscription
Removing the Match app from your phone does not cancel auto-renewal; you must cancel via your Match account or the platform used to subscribe.
Always verify cancellation in account settings or the app-store subscriptions area.
Expecting an immediate refund or response
Match.com’s policy generally rejects refunds; expecting an automatic refund after cancelling often leads to surprise charges.
If you need a refund, prepare to use Apple/Google processes or cite CPA rights and provide documentation.
Comparative recap
Quick comparison
| Method | Where you cancel | Refund handled by | Ease | Notes |
|---|---|---|---|---|
| Web / Direct | Match.com account settings | Match.com (generally no refunds) | Moderate | Subscription remains until period end; no guarantee of refund |
| Apple App Store | Apple App Store subscriptions | Apple | Easy via Apple settings | Refund requests routed to Apple; Match cannot issue App Store refunds |
| Google Play | Google Play subscriptions | Google Play | Easy via Google Play | Refunds and cancellations handled by Google |
Takeaway
Cancel where you originally subscribed (Match site, Apple, or Google) and keep records of cancellation confirmations.
If you need a refund, use platform processes or rely on South African consumer law where applicable.
After cancelling
Steps to take immediately
- Confirm cancellation by checking Manage Subscription and looking for “Do Not Renew” or a cancellation confirmation.
- Keep receipts, screenshots and any confirmation emails for 6 - 12 months in case of disputed charges.
If problems continue
- Contact your payment provider or bank to dispute unauthorised recurring charges if cancellation did not stop billing.
- Consider raising a formal complaint under the Consumer Protection Act or seeking help from South African consumer protection agencies if you cannot resolve the issue.
Address
Registered office (for legal correspondence)
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
Use this address for formal or legal correspondence where required; it is the registered office noted for Match services.
Contact notes
For cancellations and billing issues, follow the cancellation steps above and use platform support channels if you purchased via Apple or Google Play.
Keep documentation and refer to South African consumer rights if you need to escalate a dispute.