Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel MATE1
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mate1 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mate1: Easy Method
What is Mate1
Mate1 is an online dating service that connects singles through profiles, messaging and membership features. It offers free browsing and paid "Gem Pack" subscriptions to access premium features.
The service operates a website (mate1.com) and mobile apps, and uses auto-renewing subscriptions for premium packs in some regions including South Africa.
Service overview
Mate1 provides profile matching, messaging and in-app purchases such as Gem Pack subscriptions and upgrade packs.
Where to manage your account
Accounts are primarily managed via mate1.com Account Settings or by contacting member support by email or phone for cancellation requests.
How to cancel Mate1
Cancel online via Account Settings
- Log into mate1.com using your account credentials.
- Go to Settings → Account Settings.
- Choose "Remove Profile Immediately" and submit to delete your profile and stop account activity.
Cancel by contacting support
- Email: send a clear cancellation request to membersupport@mate1.com and ask for written confirmation or an email proof of cancellation.
- Phone: call +1 888 688 4760, select menu option 3 and request cancellation; ask for a confirmation code or email confirmation.
- App stores: there is no explicit information that cancellations can be completed via the App Store or Google Play - if your purchase is through Apple/Google, also check your subscriptions there.
What happens when you cancel
Access and membership
When you remove your profile or request cancellation, profile visibility and access to premium features should stop after the request is processed.
Recurring billing and renewal
Auto-renewing subscriptions should be stopped when cancelled, but users report instances of recurring charges continuing until a cancellation confirmation is received.
Will I get a refund?
Refund policy (general)
Mate1 states refunds are processed upon request and, when approved, are typically issued within a few business days after a cancellation request.
Exceptions and reported issues
- Many users report difficulty obtaining refunds for recurring billing and delays in customer service responses.
- There is no clear public indication of an automatic statutory 14-day cooling-off period for Mate1 purchases.
- If repayment is required and not forthcoming, you may need to follow up persistently with support and with your payment provider.
Mate1 plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Monthly Membership Gem Pack | R499.99 | Monthly | Auto-renewing subscription granting access to membership benefits (Gem Pack) |
| Annual Membership Gem Pack | R1,799.99 | Annual | Auto-renewing yearly subscription granting access to membership benefits (Gem Pack) |
| Mate Pro Special Upgrade Pack | R199.99 | One-time | Special upgrade pack (one-time in-app purchase) |
Notes on pricing
Prices above are based on South African App Store listings and refer to known Gem Pack subscription options and a one-time upgrade pack.
Other consumable in-app purchases (e.g., spark or credit packs) may be available and are priced separately in the app store.
Your consumer rights in South Africa
Practical rights and remedies
South African consumers have protections against unfair, deceptive or misleading marketing and contract terms. If you are billed after cancelling, you can raise a dispute with your payment provider and lodge a complaint with relevant consumer authorities.
Recommended actions if problems arise
- Keep written evidence of cancellation (confirmation email or code).
- Contact your bank or card issuer to dispute continued or unauthorised charges if necessary.
- Escalate to consumer protection bodies if Mate1 does not resolve repeated billing or refund issues.
Customer experiences
Positive feedback
Some users value free browsing and the ability to see photos of interested members, which helps initial contact without immediate payment.
Negative feedback
Many reviews cite difficulties cancelling, recurring or unauthorized billing, slow customer service and delays obtaining refunds.
There are also repeated reports of fake profiles or scam-like messaging on the platform that have reduced user trust.
Documentation checklist
What to save before and after cancelling
- Account username/email used to register.
- Confirmation email or cancellation code from Mate1 (if provided).
- Payment receipts and bank/card statements showing charges for the service.
Optional supporting documents
- Screenshots of account settings showing "Remove Profile Immediately" action.
- Copies of all email correspondence with membersupport@mate1.com and any call reference numbers.
Common mistakes
Assuming cancellation is immediate
Example: Users often assume deletion in Account Settings stops billing instantly. Always request and keep written confirmation to prove cancellation took effect.
Not checking the original payment method
Example: If you paid through Apple or Google, cancelling only on the website may not stop store-managed subscriptions. Check the App Store / Google Play subscription pages as well.
Comparative recap
Quick comparison table
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Web (Account Settings) | Easy | Moderate | Immediate profile removal option; request confirmation email. |
| Email (membersupport@mate1.com) | Moderate | Moderate | Write a clear cancellation request and ask for proof; response times vary. |
| Phone (+1 888 688 4760) | Moderate - Hard | Moderate | Call and select menu option 3; request confirmation code or confirmation email. |
| App Store / Google Play | Varies | Varies | No explicit Mate1 guidance; check store subscriptions if purchase was made via Apple/Google. |
Key takeaway
Cancel via the website for speed, back it up with email or phone confirmation, and monitor your payment method for ongoing charges.
After cancelling
Immediate steps
- Save the cancellation confirmation (email or reference code) and note the date and time.
- Check your bank or card statement over the following two billing cycles for unexpected charges.
If charges continue
- Resend your cancellation proof to membersupport@mate1.com and request escalated handling.
- Contact your bank or card issuer to dispute unauthorised recurring charges if necessary.
Address
Registered contact address
334 Cornelia St, #354, Plattsburgh, NY 12901, United States
Support contact (recommended first steps)
Email: membersupport@mate1.com
Phone: +1 888 688 4760 (select menu option 3 for cancellation requests)