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Cancel MONKEY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Monkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Monkey: Easy Method
What is Monkey
Overview
Monkey is a social video-chat app that connects users for real-time conversations and meeting new people. It operates a freemium model with optional paid subscriptions and one-time in-app purchases for extra features.
Core features
The app offers instant video matching, profile-based discovery and paid “Monkey Plus” or premium boosts. Subscriptions are managed through app stores or the web signup flow depending on how you subscribed.
How to cancel Monkey
Android (Google Play)
- Open Google Play Store app on your Android device.
- Tap your profile or the Settings menu, then choose Subscriptions.
- Select the Monkey subscription and tap Cancel subscription.
Web (Monkey Plus)
- Go to the Monkey web homepage and sign in to your account.
- Click "Monkey Plus", scroll to the bottom of that page and click "Cancel renewal".
- Confirm cancellation when prompted to stop future renewals.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic renewals but does not remove access immediately.
You retain the paid subscription features until the end of the current billing period.
Account and data
Cancellation does not delete your Monkey account or personal data. Account deletion is a separate request.
If you want your account removed, you must contact Monkey support and request deletion explicitly.
Will I get a refund?
Monkey refund policy
Monkey’s general policy is that subscriptions are non‑refundable; cancelling stops future renewals but does not refund the current paid period.
Platform and exception details
Refunds, if any, depend on the payment provider (for example Google Play or the Apple App Store). Monkey itself does not generally issue refunds for subscription periods already paid.
If you believe a charge is incorrect, raise a dispute with your payment provider or request a refund via the store used to purchase the subscription.
Monkey plans and pricing
Price list (South Africa)
Below are the in‑app purchase prices listed for the South African store. Periods are shown where indicated by the app data.
Notes on pricing
Prices are one‑time in‑app purchases as listed in the South African App Store for Monkey Run. Billing frequency for subscriptions should be confirmed in your account.
| Plan | Price (ZAR) | Period |
|---|---|---|
| Premium S | R79.99 | One-time IAP |
| Premium SX | R129.99 | One-time IAP |
| Premium M | R164.99 | One-time IAP |
| Premium SV | R174.99 | One-time IAP |
| Premium MV | R399.99 | One-time IAP |
| Boost S | R119.99 | One-time IAP |
| Premium L | R809.99 | One-time IAP |
| Premium XL | R1,649.99 | One-time IAP |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law (for example the Consumer Protection Act) provides protections for certain direct-marketing contracts, but digital subscriptions purchased via app stores or web services do not automatically carry a 14‑day refund right.
Monkey’s own terms do not promise an automatic 14‑day refund for subscriptions.
How to pursue disputes
- You may request a refund or dispute a charge through your payment provider (Google Play, Apple or your bank).
- For unresolved billing or unfair-treatment complaints, consider contacting South African consumer protection bodies or your financial institution for further advice.
Customer experiences
Positive feedback
Some users report enjoying Monkey for socialising, meeting new people and passing time when bored.
Paid features and boosts are appreciated by users seeking higher visibility or enhanced matching options.
Negative feedback
Common complaints include account bans or locks without clear explanation and difficulty getting these reversed.
Users also report billing or subscription issues, limited refund success, slow customer service responses and safety concerns particularly around age verification and inappropriate content exposure.
Documentation checklist
Proof of purchase
- Receipt or transaction ID from Google Play or your payment provider.
- Date and amount of the charge and the payment method used.
Support evidence
- Screenshots of subscription settings, billing entries or error messages.
- Copies of correspondence with Monkey support and timestamps.
Common mistakes
Assuming cancellation deletes account
Many users think cancelling a subscription deletes their account; it does not. Account deletion must be requested separately.
If you want personal data removed, ask Monkey support specifically for account deletion and data erasure.
Wrong platform for refunds
Users sometimes contact Monkey for refunds when the purchase was made through Google Play or the App Store; refunds are usually handled by the store that processed the payment.
Always check which platform charged you before submitting a refund request.
Comparative recap
Quick comparison
The table below summarises key differences between cancellation routes and refund responsibility.
How to use the table
Refer to the row that matches how you originally subscribed (Google Play vs Web) to follow the correct cancellation path.
| Aspect | Google Play (Android) | Web (Monkey Plus) |
|---|---|---|
| How to cancel | Cancel via Google Play Store app → Subscriptions → Monkey | Sign in on the Monkey website → Monkey Plus → Cancel renewal |
| Who handles refunds | Google Play / payment provider | Depends on payment method; Monkey typically does not refund |
| Access after cancellation | Access remains until end of current billing period | Access remains until end of current billing period |
After cancelling
Immediate steps
- Confirm cancellation in the platform’s subscription list and save screenshots or emails as proof.
- Check your next billing statement to ensure no further charges occur.
If problems persist
- If you were charged after cancelling, contact the store that billed you (Google Play or Apple) to dispute the charge.
- If you need account deletion or cannot resolve a support issue, prepare the documentation checklist above and escalate through consumer protection channels if necessary.
Address
Official South African address
Monkey Helpline NPC (official directory listing):
26 Pauline Crescent, Summerveld, 3629, South Africa
How to use the address
Use this address for formal postal correspondence if you need to send certified mail or an official complaint.
For most billing disputes and support actions, initiating contact through the platform or payment provider is faster than postal correspondence.