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Cancel MUZMATCH
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I hereby notify you of my decision to terminate the contract relating to the Muzmatch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Muzmatch: Easy Method
What is Muzmatch
Overview
Muzmatch (also marketed as Muzz) is a dating app aimed at Muslim singles seeking serious relationships. It offers free features plus paid premium plans that add visibility and advanced controls.
How it works
The app uses profiles, matching filters and messaging; premium subscriptions unlock extra likes, read receipts, boosts and other perks. Subscriptions are managed through your payment channel (Apple, Google, or web).
How to cancel Muzmatch
Cancel via App Store (iOS)
- Open iPhone/iPad Settings or the App Store.
- Tap your Apple ID → Subscriptions → select Muzmatch/Muzz.
- Tap "Cancel Subscription" and confirm.
Cancel via Google Play (Android)
- Open the Play Store → Menu → Subscriptions.
- Select Muzz/Muzmatch → Cancel → confirm the cancellation.
Cancel via Web / Stripe / other payments
- Contact Muzmatch support in-app or by email with your order details and request cancellation.
- Provide transaction ID, account email and date of purchase to help locate the subscription.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but you retain premium features until the end of the current billing cycle. You will not lose paid access immediately after cancelling.
Account and data
Cancellation stops billing but does not delete your Muzmatch account. The account remains active unless you expressly request deletion.
Will I get a refund?
General policy
There is no universal automatic 14-day "change-of-mind" refund right for all channels; entitlement depends on jurisdiction and payment channel. Refunds are discretionary and channel-dependent.
Channel-specific refund routes
- Apple (App Store): Requests handled by Apple at reportaproblem.apple.com; Apple decides and timelines are typically around one week.
- Google Play (Android): After cancellation, request a refund via Muzmatch support; if approved Muzmatch issues refunds and bank refunds take about 3 - 5 working days.
- Web payments (Stripe/other): Refunds are discretionary. Contact Muzmatch support with documentation; bank refunds take about 3 - 5 working days once approved.
Muzmatch plans and pricing
Pricing availability
No official pricing in South African Rand (ZAR) was found for 2024 - 2025. Muzmatch lists plans in other currencies.
How to get exact prices
Check the app store for your local currency or contact Muzmatch support for current local pricing and promotions.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Gold Monthly (approx.) | Contact for pricing (no ZAR listed) | Monthly | Unlimited likes, read receipts, advanced filters, ad-free, priority support |
| Gold 3‑Month (approx.) | Contact for pricing (no ZAR listed) | Quarterly | Profile boosts, discounts vs monthly |
| Gold 6‑Month (approx.) | Contact for pricing (no ZAR listed) | Half‑Yearly | Greater discounts, full premium features |
Your consumer rights in South Africa
Cooling-off and digital content
Muzmatch's public terms mention a 14-day right to change your mind in certain jurisdictions, but digital content may not be refundable once access is provided.
This right is not guaranteed universally; refunds depend on where you bought the service and whether access was used.
Practical steps for South African users
- Keep receipts, subscription screenshots and correspondence as evidence for any claim.
- If you believe your statutory rights under South African consumer law apply, be prepared to show proof of purchase and cancellation attempts.
- Escalate to your payment provider or bank if you suspect unauthorised charges and Muzmatch support does not resolve the issue.
Customer experiences
Positive reports
Some users reported the app helped them connect and find matches when they used the service properly. A few noted successful matchmaking outcomes after following cancellation and refund procedures correctly.
Negative reports
Many complaints describe recurring or unexplained charges after cancellation and slow or no customer support response. Reports also include account blocks, billing issues and dissatisfaction with refunds.
Documentation checklist
Essential documents to keep
- Payment receipts or bank/credit card records showing the charge.
- Subscription details (plan name, start date, renewal date, transaction ID).
- Screenshots of cancellation confirmations or in-app subscription settings.
- All email or in-app support correspondence and dates/times of contact attempts.
Why documentation helps
Documentation supports refund requests and disputes with payment providers. It is particularly important when escalation to banks or consumer protection is needed.
Common mistakes
Not cancelling in the right payment channel
Many users cancel inside the app but forget to cancel via the original payment channel (Apple/Google/web). This can leave subscriptions active and billing unchanged.
Not keeping proof of cancellation
Failing to keep screenshots or confirmation emails makes it harder to prove cancellation if charges continue. Save all confirmations and follow up promptly if charges appear.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions → select Muzmatch/Muzz → Cancel | Request via reportaproblem.apple.com; Apple decides | Keep access until end of billing cycle |
| Google Play (Android) | Play Store → Menu → Subscriptions → select Muzz/Muzmatch → Cancel | Request via Muzmatch support; Muzmatch processes refunds (3 - 5 working days bank processing) | Keep access until end of billing cycle |
| Web / Stripe / Other | Contact Muzmatch support in-app or by email with order details | Discretionary; contact Muzmatch support with documentation (3 - 5 working days bank processing if approved) | Keep access until end of billing cycle |
After cancelling
Follow-up actions
Save confirmation screenshots and monitor your bank or card statement for any unexpected charges. If you are charged after cancellation, contact Muzmatch support immediately with your documentation.
Helpful links
- Guide to cancelling Muzmatch (postclic)
- Alternative cancel guide (postclic)
- Consumer reviews and reports
Address
Registered office
Muzz Ltd, 249 Cranbrook Road, Ilford, England, IG1 4TG.
Contact tips
When writing to the company or your bank, include your account email, transaction IDs, dates and screenshots. Keep copies of everything for any escalation.