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Cancel OKCUPID
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Okcupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation OkCupid: Easy Method
What is OkCupid
Overview
OkCupid is an online dating service that matches people via profiles, questions and algorithms. It offers free features plus paid subscriptions for extra visibility and perks.
Where it operates
The service operates globally through website and mobile apps. Subscription billing depends on where and how you purchased your plan.
How to cancel OkCupid
Cancel via Apple (iOS)
- If you subscribed through the App Store, cancel in iOS Settings: iOS Settings > Apple ID > Subscriptions > OkCupid.
- OkCupid cannot cancel App Store subscriptions for you; you keep access until the end of the current billing period.
- Reference: OkCupid Terms & Conditions.
Cancel via Google Play (Android)
- If you subscribed via Google Play, cancel in Google Play > Subscriptions > OkCupid.
- OkCupid cannot cancel Google Play subscriptions for you; you retain access for the remainder of the paid term.
- Reference: OkCupid Terms & Conditions.
Cancel via OkCupid website (credit card or PayPal)
- Log in on a browser (not in-app) and go to OkCupid.com/settings.
- Under Subscription Settings click “Turn off automatic billing” to stop renewals; access continues until the end of the paid period.
- Deleting your OkCupid account on the website will cancel subscriptions purchased via credit card or PayPal, but does NOT cancel external App Store/Google Play purchases.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep full access until the end of the current billing period you already paid for.
Automatic renewal is turned off; service will not renew at the next billing date.
Account and data
Canceling a subscription does not necessarily delete your account or personal data. Deleting an account is a separate action in settings.
If you delete your account after canceling web-based billing, that deletion will cancel the subscription tied to the website payment method.
Will I get a refund?
OkCupid refund policy
OkCupid generally does not issue refunds for unused membership time. Cancellation stops future billing but does not trigger a refund.
All purchases are typically final unless local law requires otherwise.
App Store and Google Play purchases
- For purchases made via Apple App Store or Google Play, any refund requests must be made to Apple or Google respectively; OkCupid cannot process those refunds.
- Reference: OkCupid Refunds.
Cooling-off exceptions
EU/EEA/UK/Switzerland users may have a statutory 14-day cooling-off right in some cases; this does not automatically apply to South African users.
Reference: Terms & Conditions.
OkCupid plans and pricing
Pricing availability
Specific plan rates and promotions vary by country, platform and time and are not listed in the official help pages used for this guide.
If you need current pricing, check the app store you used or the account settings on the website for exact charges.
Contact for exact prices
Below is a simple reference table; contact OkCupid or check your app store for up-to-date prices and offers.
| Plan | Period | Price |
|---|---|---|
| Basic / Free | One-off | Contact for pricing |
| Paid Subscriptions (e.g., A-List, Premium) | Varies | Contact for pricing |
| Boosts / Credits | Varies | Contact for pricing |
Your consumer rights in South Africa
Local protections
South African consumers may have rights under local laws such as the Consumer Protection Act concerning unfair contract terms and deceptive practices.
However, OkCupid’s terms do not extend the EU 14-day cooling-off refund automatically to South African customers.
Practical steps
- Keep receipts and proof of payment if disputing charges with your bank or payment provider.
- Contact your payment provider (bank, PayPal) to dispute unauthorised or incorrect charges if needed.
Customer experiences
Positive feedback
Some users praise OkCupid’s robust free features, detailed question-based matching and inclusive community elements.
Local reviews note the platform’s matching system as a helpful tool for finding compatible profiles.
Reported problems
Users have also reported issues such as scam or fake profiles, app instability, unexplained bans and difficult customer support experiences.
Some users report being charged after cancellation and difficulty obtaining refunds or reversals.
Documentation checklist
What to gather before contacting support
- Proof of purchase: receipt, bank statement line, or App Store/Google Play order ID.
- Account details: email address used for the OkCupid account and username if applicable.
- Screenshots: subscription settings screen, billing history and any error messages.
Additional items for disputes
- Dates and times of cancellations or deletions you performed.
- Correspondence with OkCupid or app store receipts for escalation to payment provider or regulator.
Common mistakes
Deleting account without cancelling app-store subscription
Deleting your OkCupid account does not cancel an App Store or Google Play subscription. You must cancel those subscriptions through Apple or Google.
Failure to cancel with the store can result in continued billing even after account deletion.
Expecting automatic refunds
Many users assume that cancelling immediately triggers a refund; OkCupid’s policy is to stop future billing, not to refund unused time.
If you paid via Apple/Google, you must request refunds from those stores rather than OkCupid.
Comparative recap
How cancellation differs by purchase method
| Purchase method | How to cancel | Who handles refunds |
|---|---|---|
| Apple App Store | Cancel in iOS Settings > Subscriptions | Apple |
| Google Play | Cancel in Google Play > Subscriptions | |
| Website (credit card / PayPal) | Cancel at OkCupid.com/settings > Turn off automatic billing | OkCupid (refunds generally not issued) |
Key takeaways
- Cancel where you originally subscribed: store vs website.
- Refunds are uncommon; stores handle their own refund requests.
After cancelling
Follow-up actions
Keep confirmation screenshots or emails that show your cancellation and the subscription end date.
Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Useful official pages
Address
EU / Ireland address (official contact)
OkCupid, Attn: Cancellations, MTCH Technology Services Limited, 1 Hatch Street Upper, Dublin 2, Ireland D02 PY28.
Postal cancellations and South Africa
For postal cancellation notices the company uses a Dallas P.O. Box for postal mailings; check OkCupid support or terms for the current mailing address used for cancellations.
When sending postal notices, include your account email, proof of purchase and a clear statement that you are cancelling automatic billing.