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Cancel OURTIME
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Ourtime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ourtime: Easy Method
What is Ourtime
Overview
Ourtime is a dating platform aimed primarily at singles over 50, run by the Meetic/Match family of services. It operates on a freemium model with optional paid subscriptions for additional features.
Audience and purpose
The service focuses on older adults seeking long‑term relationships or companionship. Features and membership options are structured around messaging, profile browsing and match suggestions.
How to cancel Ourtime
Cancel via the OurTime website
- Log into your OurTime account on the web.
- Go to My Account → Manage Subscription and select cancel.
- You should receive a confirmation number and an end date; your paid features remain until that end date.
Cancel via mobile app stores or contact channels
- Apple App Store (iOS): Cancel in iOS Settings → Subscriptions → OurTime → Cancel Subscription. Apple handles billing.
- Google Play Store (Android): Cancel in Google Play Store → Subscriptions → OurTime → Cancel Subscription. Google handles billing.
- Email / Contact Form / Letter: Email [email protected], use the in‑site contact form via OurTime Help, or send a cancellation letter (registered post recommended). Some services offer guaranteed cancellation via third‑party providers.
What happens when you cancel
Access and billing
When you cancel a paid subscription you generally retain access to paid features until the stated end date of your current billing period.
Auto‑renewal will stop at the end of that period; you will not be billed further if cancellation is processed successfully.
Account data and deletion
Cancelling a subscription does not necessarily delete your account or profile. Your profile may remain active unless you request account deletion separately.
If you want your profile removed, follow account deletion instructions or request deletion via the help/contact channels and keep written confirmation.
Will I get a refund?
Official refund policy (website purchases)
- Refunds may be available within a short window (commonly reported as 3 - 7 days) after a website purchase.
- After that initial window, sales are generally treated as final and partial refunds for unused time are not provided.
App store purchases and other conditions
- Purchases made through Apple or Google Play must follow those stores’ refund procedures; OurTime states it does not issue partial refunds for unused time on app‑store purchases.
- Some third‑party sites claim a 14‑day refund window; this is not confirmed as official OurTime policy and should be treated cautiously.
Ourtime plans and pricing
Pricing summary
Accurate, current pricing tiers were not available in the verified information provided here.
How to confirm pricing
Check your account purchase page or the app store listing for up‑to‑date costs before subscribing, or contact OurTime support for exact rates and offers.
| Plan | Price | Notes |
|---|---|---|
| Subscription | Contact for pricing | Prices vary by country, platform and promotional offers; verify in‑app or on your account page. |
Your consumer rights in South Africa
General protections and authorities
If you are in South Africa, review local consumer protection mechanisms such as the National Consumer Commission and the Consumer Protection Act for digital services guidance.
Do not assume extrajudicial refund windows apply; verify rights with official local sources or the NCC before relying on them.
Practical steps if you have a dispute
- Save confirmation emails, cancellation proof and payment records for any dispute.
- If charges continue after cancellation, contact your payment provider or bank to dispute the charge and consider filing a complaint with the National Consumer Commission.
Customer experiences
Positive feedback
- Some users report successful matches and appreciate early trial offers or the interface in certain cases.
- Occasional reviewers noted meeting someone special or finding the site usable for their needs.
Negative feedback
- Common complaints include difficulty cancelling, unexpected auto‑renewals and continued charges after attempted cancellation.
- Users report poor responsiveness from customer service, presence of fake or scam profiles, and occasional account access or password problems.
Documentation checklist
Must‑have items
- Account username/email and any confirmation number received at cancellation.
- Screenshots of cancellation pages and confirmation messages or emails.
- Bank or card statements showing charges and dates.
Helpful extras
- Copies of any letters sent (registered post receipts) and timestamps of phone or chat interactions.
- Records of attempts to contact support (dates, copies of emails or form submissions).
Common mistakes
Canceling the wrong way
Example: canceling within the app but not through the app store subscription manager. When you subscribe via Apple/Google, you must cancel through that store; otherwise charges may continue.
Always confirm cancellation in the same channel that handled billing and keep a confirmation number.
Failing to keep proof
Example: deleting the confirmation email or failing to capture screenshots. Without evidence, disputes with banks or regulators become harder to resolve.
Always save emails, take screenshots and get registered‑post receipts if you send a letter.
Comparative recap
Cancellation channels compared
Quick reference
| Feature | OurTime (site) | Apple App Store (iOS) | Google Play Store (Android) |
|---|---|---|---|
| How to cancel | My Account → Manage Subscription → cancel | iOS Settings → Subscriptions → OurTime → Cancel | Google Play → Subscriptions → OurTime → Cancel |
| Refunds | Possible within a short window (3 - 7 days) for site purchases | Handled by Apple; request through Apple | Handled by Google; request through Google |
| Control over data | Account remains unless you request deletion | Cancel stops billing; account deletion must be requested | Cancel stops billing; account deletion must be requested |
After cancelling
Immediate actions
- Save the cancellation confirmation number and any end date shown.
- Keep copies of emails/screenshots and note the date you cancelled.
If charges continue
- Contact your bank or card issuer to dispute unauthorised charges and ask for a stop on future payments.
- File a complaint with relevant South African authorities (e.g. National Consumer Commission) if the issue is not resolved.
Address
Mailing address
Ourtime (Meetic), Prins Hendriklaan 26, 1075 BD Parijs.
Notes on postal cancellations
When sending a cancellation letter, use registered post for proof of delivery and retain the receipt. Include account details, a clear cancellation request, and your contact information.