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Cancel ROOMSTER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Roomster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roomster: Easy Method
What is Roomster
Overview
Roomster is an online platform and mobile app that connects people looking for roommates, shared housing, or companionship related to living arrangements.
The service lets users create profiles, post listings, message other users and access optional features such as identity checks and background services.
Core features
Main features include searchable listings, in-app messaging, paid "full access" features and optional ID or background checks.
Roomster operates subscription and in-app purchase models; features and pricing vary by platform and promotion.
How to cancel Roomster
Cancel via web (recommended)
- Log in to your Roomster account on the website.
- Go to Account → Settings → Subscription.
- Choose “Cancel my Subscription”.
- Confirmation: cancellation takes effect after the current paid period; you keep access until that period ends.
Cancel via mobile (App Store / Google Play)
- If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions in the App Store settings.
- If you subscribed through Google Play, cancel via the Subscriptions section in the Google Play Store.
- Roomster cannot process cancellations made through mobile app stores directly; you must cancel with the third-party store used to purchase the subscription.
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of your current paid period, not immediately.
Your account will be downgraded to Basic Membership and you will retain access until the paid period expires.
Data and account state
Your profile and basic account remain active under Basic Membership unless you choose to delete them separately.
Paid features cease at the period end; no further subscription charges should occur after cancellation.
Will I get a refund?
Standard refund policy
- Refunds are only available if no "Services rendered" have occurred. "Services rendered" includes posting listings, entering profile information, using messaging, megaphone, mailbox, or ID Check systems.
- If any such services were used, Roomster's Terms state that no refund will be provided.
Other important points
- Cancelling on or before the end of an initial subscription period does not automatically result in a refund for fees already paid for that period.
- The publicly available Terms of Use and Help/Refund sections reviewed do not mention a 14-day cooling-off right or similar statutory refund guarantee.
Roomster plans and pricing
Summary of available purchases
Prices shown are based on App Store listings in South Africa and represent typical in-app purchase ranges.
Exact billing periods (monthly/annual) are not specified in the App Store listing; some prices may reflect one-time purchases or tiered access.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Full access (various tiers) | R18.99 - R199.99 | Unknown (in-app purchase / subscription) | Full access to app messaging and premium features |
| ID Verification | R199.99 - R299.99 | One-time | Identity verification |
| Background Check | R199.99 | One-time | Background check service |
Your consumer rights in South Africa
Relevant law
South Africa's Consumer Protection Act (CPA) includes a 7-day cooling-off period for certain direct-marketing transactions.
This can apply when a consumer enters into a transaction following direct marketing or similar solicitations.
Roomster terms vs CPA
- Roomster's publicly available Terms emphasize no refunds once any service activity occurs, which may conflict with CPA protections in some cases.
- If you believe Roomster's contract terms are unfair or you were charged contrary to CPA protections, you may have recourse under South African consumer law.
Customer experiences
Positive reports
Some users report successful outcomes such as finding suitable roommates and making helpful connections through the platform.
Roomster hosts user testimonials on its local review page for some markets.
Negative reports
- Complaints include unexpected or automatic charges, subscriptions renewing without clear consent, and charges after cancellation.
- Users have reported having to pay to read messages, perceived fake messages, and challenges with customer support responsiveness.
See user review pages for more examples and patterns.
Documentation checklist
What to save before and after cancelling
- Subscription receipts and payment dates (email or App Store/Google Play receipts).
- Screenshot of your account Subscription page showing cancellation confirmation.
- Any cancellation confirmation emails or in-app messages from Roomster.
- Bank or card statements showing the charge(s).
- Copies of messages or activity that could indicate "services rendered" if disputing a refund denial.
How to use documentation
Keep records in case you need to dispute a charge with your payment provider or lodge a complaint with a consumer protection agency.
Timely collection of evidence (dates, screenshots, receipts) makes disputes clearer and faster to handle.
Common mistakes
Assuming cancellation equals refund
Many consumers assume that cancelling immediately entitles them to a refund; Roomster's Terms state cancellation stops renewal but generally does not refund past or current-period fees.
Always check the Terms and your payment channel (App Store/Google Play) before relying on a refund.
Canceling in the wrong place
If you subscribed via Apple or Google, cancelling on the Roomster website alone will not stop future charges from the App Store or Google Play.
Always cancel using the same store you used to subscribe and retain confirmation from that store.
Comparative recap
Quick comparison
The table below summarizes the main cancellation paths, refund likelihood and recommended next steps for each route.
| Method | Where to cancel | Refund likelihood | Recommended next step |
|---|---|---|---|
| Web subscription | Roomster account → Account → Settings → Subscription | Low if any "services rendered" occurred; no refund otherwise | Cancel in account, save confirmation, monitor card statements |
| Apple App Store subscription | Apple ID subscriptions in the App Store | Determined by Apple and Roomster policy; Roomster cannot cancel App Store purchases directly | Cancel via Apple, keep App Store receipt, contact Apple support if charged after cancellation |
| Google Play subscription | Subscriptions in Google Play Store | Determined by Google and Roomster policy; Roomster cannot cancel Play purchases directly | Cancel via Google Play, keep Play receipt, contact Google support for disputes |
After cancelling
Immediate steps
- Save cancellation confirmation screenshots or emails showing your subscription end date.
- Watch your bank or card statements for unexpected charges for at least one billing cycle after cancellation.
Where to get more information or to report issues
- Roomster Terms of Use: roomster.com - Terms
- User reviews and reported experiences: roomster.com - Reviews (South Africa)
- Consumer complaints and public reports: PissedConsumer - Roomster reviews
- User feedback and ratings on third-party review sites: Trustpilot - Roomster
Address
Registered contact (public)
Roomster (public contact / headquarters address on file): 285 West Broadway, Suite 320, New York, NY 10013, USA.
Notes on contacting
Use in-app or website account settings for account-related requests first, then follow up with documentation if you need to dispute charges.
If you believe your rights under South African law were breached, consider contacting local consumer protection authorities or your payment provider with the documentation listed above.