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Cancel SHAADI
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Shaadi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shaadi: Easy Method
What is Shaadi
Overview
Shaadi is an online matchmaking service aimed at people seeking serious relationships and marriage, primarily serving Indian communities worldwide.
The platform lets members create profiles, search matches using filters, and connect with potential partners through interests, messages and contact details.
Who it is for
Shaadi is commonly used by individuals prioritising long-term relationships and by families assisting with partner searches.
Paid Premium plans add features such as unlimited messages, phone-number views and dedicated assistance.
How to cancel Shaadi
Cancel on the Web
- Log in to your Shaadi account on the website.
- Go to Account or Settings → Subscription/membership section → Cancel.
- If you cannot cancel online, contact Shaadi support for help.
Cancel via Google Play
- Open Google Play > Menu > Subscriptions and locate Shaadi; choose Cancel.
- Deleting the Shaadi app does not cancel the Google Play subscription.
- Request refunds through Google Play’s refund process if needed.
Cancel via App Store (Apple)
- Open the App Store > your Apple ID > Subscriptions and cancel Shaadi there.
- Deleting the app does not stop App Store subscriptions.
- Apple manages refunds for in‑app purchases; contact Apple if you need a refund.
Helpful external guide
For an external step‑by‑step walkthrough (general guidance), see a third‑party summary.
Postclic: How to cancel Shaadi
What happens when you cancel
Access and billing
Cancellation stops automatic renewal. You typically retain paid features until the end of your current billing period.
Billing does not usually prorate access after cancellation; access lasts until the paid period ends.
Account and data
Your profile and account remain active unless you request deletion; cancelling a subscription does not always delete your account.
If you want your data removed, request account deletion explicitly and keep copies of confirmation messages.
Will I get a refund?
Match Guarantee / 30‑Day Money Back
Shaadi’s Match Guarantee: if as an online Premium Member you send at least 10 Interests and receive no Accepts within 30 days, you may be eligible for a full refund.
This guarantee is typically once per lifetime and excludes VIP or personalised memberships; preserve timestamps and evidence to support a claim.
General refund policy and exceptions
Membership fees are generally non‑refundable unless a specific written guarantee applies.
In some cases where Shaadi discontinues services, they may refund a portion (reported as up to 50%) of unused membership fees.
App Store and Google Play purchases
Purchases made through Apple or Google must have refunds requested via Apple’s or Google’s refund systems, not directly via Shaadi.
Deleting the app will not initiate a refund; use the platform where you purchased the subscription.
Shaadi plans and pricing
Overview of common plans
Below are South African example prices and features reported from review listings; in‑app store prices may differ.
Check your purchase receipt or account page for exact billed amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Gold (3‑month, review) | R 422.56 per month (total R 1 267.89) | 3 months | Unlimited messages; view 75 phone numbers; view hidden photos; premium assistance |
| Gold Plus (3‑month, review) | R 581.98 per month (total R 1 745.95) | 3 months | Unlimited messages; view 150 phone numbers; highlighted to matches; view hidden photos; premium assistance; featured in search |
| Personalised Plan (3‑month, review) | R 3 568.19 per month (total R 10 704.35) | 3 months | Dedicated relationship advisor plus Premium Plus benefits |
| Diamond (6‑month, review) | R 315.31 per month (total R 1 891.45) | 6 months | Unlimited messages; view 150 phone numbers; view hidden photos; premium assistance |
| Diamond Plus (6‑month, review) | R 419.24 per month (total R 2 515.00) | 6 months | Unlimited messages; view 300 phone numbers; contact details visible; view hidden photos; premium assistance; featured in search |
| Personalised Plan (6‑month, review) | R 2 823.25 per month (total R 16 939.90) | 6 months | Dedicated relationship advisor plus all Premium Plus benefits |
| Platinum Plus (12‑month, review) | R 278.73 per month (total R 3 346.41) | 12 months | Unlimited messages; view 600 phone numbers; highlighted to matches; contact details visible; view hidden photos; premium assistance; featured in search |
| Gold (3‑month, App Store) | R 2 299.99 total | 3 months | Basic Gold membership (App Store purchase) |
| Gold + (3‑month, App Store) | R 2 499.99 total | 3 months | Gold Plus membership (App Store purchase) |
| Gold - lower priced listings (3‑month, App Store) | R 1 899.99 - R 1 999.99 total | 3 months | Alternative Gold membership listings |
| Diamond (6‑month, App Store) | R 2 999.99 - R 3 999.99 total | 6 months | Diamond membership (App Store purchase) |
Your consumer rights in South Africa
Cooling‑off and the Consumer Protection Act
Under the Consumer Protection Act (CPA) there is commonly a 7‑day "cooling‑off" right for certain online purchases and a general right to fair, transparent terms.
Digital services that begin instantaneous performance may be excluded from the 7‑day right; whether it applies depends on the service and timing.
Enforcing guarantees and evidence
Shaadi’s 30‑day Match Guarantee may offer more than statutory minimums, but enforcing it requires following the stated terms precisely.
Keep evidence such as timestamps of sent Interests and screenshots showing no Accepts to support any claim under the guarantee or CPA.
Escalation and remedies
If services are defective or misrepresented you may have a right to a refund or cancellation under the CPA.
You can lodge complaints with the National Consumer Commission or seek mediation through relevant South African dispute resolution bodies.
Customer experiences
Positive feedback
Some users praise detailed profiles, advanced filters (profession, community, location) and the ability to connect internationally.
There are reports of good customer support for profile verification and successful matches leading to marriage.
Negative feedback
Common complaints include misleading promises, poor customer service and difficulty obtaining refunds even when guarantees are cited.
Users also report fake or inactive profiles, privacy concerns, spam, and dissatisfaction with VIP/personalised services.
See user reviews for more context: Trustpilot: Shaadi reviews
Documentation checklist
For cancellation and refund requests
- Account username/email and subscription ID or receipt.
- Proof of purchase: payment confirmation, credit‑card or App Store/Google Play receipt.
- Dates and screenshots showing cancellation attempts or subscription status.
For Match Guarantee or consumer complaints
- Timestamps/screenshots proving at least 10 Interests were sent and the absence of Accepts.
- Copies of correspondence with Shaadi support and any written guarantee terms.
- Bank or card statements showing charges if contesting a payment.
Common mistakes
Assuming deleting the app cancels the subscription
Many users uninstall the app thinking the subscription ends; this does not stop auto‑renewals through Google Play or Apple.
Always cancel through the purchase platform or the website subscription page.
Not keeping proof and missing time limits
Failing to preserve timestamps, receipts or support correspondence weakens refund or guarantee claims.
Also check time limits for guarantees (e.g., 30 days) and statutory windows before escalating complaints.
Comparative recap
Quick comparison
| Method | How to cancel | Refund route | Key notes |
|---|---|---|---|
| Web (Shaadi.com) | Account/Settings → Subscription → Cancel on the website | Request refund via Shaadi only for guarantees; general refunds are uncommon | Stops auto‑renewal; access until end of paid period |
| Google Play | Google Play > Menu > Subscriptions > Cancel | Refunds handled by Google Play refund process | Deleting the app does not cancel subscription |
| App Store (Apple) | App Store > Apple ID > Subscriptions > Cancel | Refunds handled by Apple’s refund system | App removal does not cancel subscription; contact Apple for in‑app purchase refunds |
After cancelling
Practical next steps
Save cancellation confirmation and note the date when paid access ends.
If you expect a refund under the Match Guarantee, gather evidence and follow Shaadi’s claims process promptly.
How to escalate if needed
If Shaadi does not resolve a refund or service issue, lodge a complaint with the National Consumer Commission in South Africa or seek mediation.
For general cancellation guidance see: Postclic: How to cancel Shaadi
Address
Corporate headquarters
People Interactive (I) Pvt. Ltd., 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400034, India.
Use this address for formal written correspondence or escalation if required.
Contacting support
First try in‑app or website support channels and retain copies of your requests and responses.
For user reviews and community feedback see: Trustpilot: Shaadi reviews