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Cancelar SILVERSINGLES
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Servicio de cancelación N°1 en Spain
4.9Calculated on 5.6K reviews
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Silversingles.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para :
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables ;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.
Cancellation Silversingles: Easy Method
What is Silversingles
Overview
Silversingles is an online dating platform aimed at people aged 50 and over, using a personality-based matching approach to connect compatible members.
The service offers free basic accounts and paid Premium memberships that unlock full messaging, photo access and other features.
Intended users
Silversingles targets mature singles seeking meaningful relationships, with profiles, matches and communication tools tailored to that demographic.
Memberships are available via the website and mobile app stores (iOS and Android), with purchase channel determining how you manage and cancel.
How to cancel Silversingles
Web (web purchase) - step-by-step
- Log into My Account on the Silversingles website.
- Go to Membership, then click "Cancel".
- Select a cancellation reason and confirm with your account password.
- You will receive a confirmation email; your Premium access continues until the end of the paid term.
See the official cancellation instructions: Silversingles Help - How do I cancel my Premium subscription?
iOS and Android (App Store / Google Play)
- If you subscribed via the App Store or Google Play, you must manage and cancel the subscription through that app store.
- Subscriptions cannot be cancelled from within the Silversingles platform when purchased through an app store.
Follow Apple’s or Google’s subscription management steps in your device settings to stop renewals.
If cancellation shows as “not yet completed”
- If the account status indicates cancellation is “not yet completed”, contact Silversingles Customer Care to finalise the cancellation.
- Keep confirmation messages or screenshots of cancellation attempts when you contact support.
What happens when you cancel
Access after cancellation
After you cancel a paid Premium subscription purchased on the web, you retain full Premium access until the end of the paid billing period.
Your account typically reverts to a free/basic level of functionality when the paid term expires.
Billing, renewals and data
Auto-renewal will stop only if you properly cancel before the next billing date for the channel you used to subscribe.
Silversingles retains account data per its privacy policy; deleting an account may be a separate process from cancelling a subscription.
Will I get a refund?
14-day right of withdrawal (initial subscription)
For initial web subscriptions under UK-style terms, you usually have a 14‑day right of withdrawal from the original purchase date to request a full refund.
To learn more about the withdrawal/refund window, see the official guidance: Silversingles Help - How do I receive a refund?
After the withdrawal period and exceptions
- Generally, renewed subscriptions after the 14‑day withdrawal period are not refundable.
- Refunds may be provided in exceptional circumstances (for example, major service failure) as set out in Silversingles’ Terms & Conditions.
Silversingles plans and pricing
Available plans
The following South African ZAR prices are current as reported for local users and reflect the typical Premium plans available.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 1‑month Premium Membership | R533.15 | Monthly | Full Premium access (unlimited communication, view all photos, read receipts, etc.) |
| 3‑month Premium Membership | R1,050.37 | 3 Months (R350.11/month) | Full Premium access (same features as above) |
| 6‑month Premium Membership | R1,643.00 | 6 Months (R273.83/month) | Full Premium access (same features as above) |
Notes on pricing
Prices shown are sourced from South African listings and may be currency‑converted from global rates by local payment processors.
Actual checkout prices can vary by payment method, taxes, and promotions; always confirm the final amount before purchase.
Your consumer rights in South Africa
Right to clear information and cancellation
Under South African consumer protection principles, sellers must provide clear terms, including cancellation and refund rules for recurring services.
You should be informed how to cancel and what happens at the end of the billing term before you complete a purchase.
Filing complaints and seeking remedies
If you believe an auto‑renewal, refund or cancellation has been handled unfairly, you may lodge a complaint with the supplier first and keep written records.
You can escalate unresolved disputes to South African consumer protection bodies or consider a bank/card chargeback for unauthorised renewals.
Customer experiences
Positive feedback
Some users report early successes with matches and responsive customer service after persistent follow‑up.
These positive reports describe direct contacts and satisfactory help when issues are escalated.
Negative feedback
Multiple reviews cite difficulties with cancellation, unexpected auto‑renewals, slow or automated customer support, and concerns about profile quality.
For a sample of user reviews, see: Trustpilot - SilverSingles reviews
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Copy of the original purchase receipt or payment confirmation.
- Date and time of the cancellation attempt and screenshots of any on‑screen confirmation.
If you need a refund or to dispute a charge
- Bank or card statement lines showing the charge.
- Any support ticket numbers, emails or correspondence with Silversingles.
- Details of the purchase channel (web, Apple App Store, Google Play).
Common mistakes
Avoid these errors
Do not assume deleting the app cancels your subscription - cancellations must follow the purchase channel procedures.
Also avoid waiting until the renewal date; cancellations should be completed before the next billing cycle to prevent charges.
How to fix common problems
If you were charged after attempting to cancel, gather your evidence and contact Customer Care immediately.
If the subscription was billed via an app store, raise the refund request with Apple or Google if the platform handles the payment.
Comparative recap
Channel comparison table
| Purchase channel | How to cancel | Auto‑renew controlled by | Refund possibility |
|---|---|---|---|
| Web (silversingles.com) | My Account → Membership → Cancel (confirm with password) | Silversingles billing system | 14‑day withdrawal for initial purchase; otherwise limited |
| iOS (App Store) | Cancel via Apple ID / Subscriptions in device settings | Apple / App Store | Handled by Apple - check App Store refund policies |
| Android (Google Play) | Cancel via Google Play → Subscriptions | Google Play | Handled by Google - check Play Store refund policies |
Key takeaways
Cancel in the same channel you used to subscribe and keep confirmation evidence.
Initial web purchases may be refundable within 14 days; renewals are usually non‑refundable.
After cancelling
What to expect next
Expect a confirmation email if cancellation was completed; keep that for your records.
Your Premium access normally remains until the paid period expires; check your account to confirm status.
Useful links
Official cancellation instructions: How do I cancel my Premium subscription?
Refund guidance: How do I receive a refund?
User reviews and experiences: Trustpilot - SilverSingles reviews
Address
Customer Care address
SilverSingles Customer Care - United States
Spark Networks Services GmbH, 3300 N. Ashton Blvd, Suite 240, Lehi, UT 84043
Mailing tips
If you plan to send physical correspondence, include your account email, full name and a clear statement of your request (cancellation, refund, or data deletion).
Keep copies of all mailed documents and track delivery where possible for your records.