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Singles50

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South Africa

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Termination letter drafted by a specialized lawyer
Sender
Singles 50 Cancel Subscription | Postclic
Singles50
13 rue du Commerce
L‑1351 Luxembourg Luxembourg
support@singles50.com
Cancellation of Singles50 contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Singles50 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Singles50
13 rue du Commerce
L‑1351 Luxembourg , Luxembourg
support@singles50.com
REF/2025GRHS4

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Singles50: Easy Method

What is Singles50

Overview

Singles50 is an online dating platform aimed at people aged 50 and over, run by the be2 network. It operates on a subscription model that unlocks messaging and profile access for paying members.

Who it is for

The service targets mature singles looking for long-term connections and uses premium subscription features to enable communication and searching.

How to cancel Singles50

Cancel via the website

  • Log in to your account and go to Settings (or Account Settings).
  • Locate the subscription or membership section and choose cancel/terminate.
  • If you cannot find cancel on the site, you may need to send a termination request by email, post, or fax as described by independent reviews.
  • Reference: see a third‑party summary of cancellation options at DatingScout review.

Cancel by email, post, fax or app stores

  • Send a written termination request at least 14 days before the end of your current paid period to avoid the next charge.
  • Include required details (see Documentation checklist section below).
  • If you paid through the App Store or Google Play, check and cancel auto‑renewal directly in your App Store/Google Play subscriptions - no verified direct in‑app method was found for Singles50.

What happens when you cancel

Access and renewal

When cancellation is accepted, your subscription will stop at the end of the current paid period unless you qualify for a cooling‑off refund.

If you miss the required 14‑day notice before renewal, you may still be charged for the subsequent billing period but the subscription will terminate after that period ends.

Account and data

Canceling typically stops billing but may not automatically delete your profile or personal data.

Request explicit account deletion if you want all personal data removed; keep copies of deletion/cancellation confirmations.

Will I get a refund?

Cooling‑off rights and exceptions

In some jurisdictions there are 14‑day cooling‑off rules that allow a full refund if you cancel shortly after purchase.

Singles50 has disputed the applicability of such rules in specific complaints, so refunds are not guaranteed outside clear statutory rights. See reported disputes at ComplaintsBoard.

No general refunds after cooling‑off

  • If you miss any required notice period before automatic renewal, the operator may charge the next period and then end your subscription thereafter.
  • There is no automatic refund for unused time unless a cooling‑off rule or explicit policy applies.
  • Independent reviews summarise that refunds are uncommon once the billing period has started: DatingScout review.

Singles50 plans and pricing

Price table (third‑party sources)

Plan Price 期間 (Period) Features
1 month R80 Monthly Full Premium access (unlimited messaging, view all profiles)
3 months R1,197 3‑Month package Full Premium access
6 months R1,794 6‑Month package Full Premium access

Notes on pricing

These prices were found on third‑party comparison sites for South Africa and may not match an official Singles50 price list.

If you need current official pricing or confirmed local offers, contact the operator or check the payment receipt for the exact rate charged.

Your consumer rights in South Africa

General rights under South African law

South African consumers are protected by the Consumer Protection Act (CPA) against unfair, misleading or unconscionable conduct.

The CPA can provide remedies for misrepresentation, unfair terms and certain direct sales; cooling‑off rules vary by transaction type.

Practical steps if you have a dispute

  • Keep all receipts, emails, cancellation attempts and proof of communication.
  • Contact your bank or card issuer to dispute unauthorised or incorrect charges if necessary.
  • If you cannot resolve the issue with the company, consider contacting the National Consumer Commission or a local consumer protection body for guidance.

Customer experiences

Positive feedback

Some users report positive matchmaking experiences and recommend the site for mature singles.

For example, reviewers on public platforms note useful features for older members.

Negative feedback and recurring complaints

  • Many complaints mention unexpected recurring charges or difficulties cancelling.
  • Users describe misleading pricing, alleged fake profiles, and aggressive collection threats in multiple reports; see examples on Trustpilot and Sitejabber.

Documentation checklist

What to include in a termination request

  • Your full name and address.
  • Email address and username used on Singles50.
  • Date of purchase and payment amount (as shown on your receipt).
  • Reason for termination and a personal signature if sending by post or fax.

Proof and recordkeeping

  • Keep copies of the sent termination request and any replies.
  • Record dates and reference numbers for bank disputes or support tickets.

Common mistakes

Missing the cancellation window

Many users are charged because they did not send termination at least 14 days before the next billing date.

Always check your renewal date and set a reminder well before the 14‑day cut‑off.

Using the wrong channel or incomplete requests

Sending cancellation via an incorrect email or a message in the app without required details can fail to stop renewal.

Use the documented channels and include all required information to avoid rejection or delays.

Comparative recap

Quick comparison table

Feature Singles50 Typical expectation 期間 (Period)
Cancellation methods Website + written termination (email/post/fax) Easy online cancel button and app‑store options Immediate to next billing
Refund policy Refunds only in limited cases; disputed by operator in complaints Clear 14‑day refund window in many services Conditional
Pricing transparency Prices listed on third‑party sites; users report inconsistencies Clear upfront pricing and receipts Varies
Customer support & trust Mixed reviews; multiple cancellation complaints Responsive support and straightforward cancellations Ongoing

Takeaway

Singles50 offers standard subscription plans but independent reports warn of cancellation and refund difficulties.

Prepare documentation, act before the 14‑day notice window, and monitor bank statements closely.

After cancelling

Confirm cancellation and monitor billing

  • Obtain written confirmation of cancellation and save it.
  • Check bank or card statements for any further charges after cancellation.

Where to get help and report problems

  • If you cannot resolve the issue with the operator, review customer reports to understand common problems at DatingScout and consumer feedback at Trustpilot.
  • Keep records for disputes with your payment provider or for a consumer complaint.

Address

Company address

Operator: be2 S.à.r.l.

Address: 13 rue du Commerce, L‑1351 Luxembourg.

Where to send termination requests

  • Send written termination (email/post/fax) including the Documentation checklist items above.
  • If you need context on recommended content for a termination letter, see the cancellation guidance summary at DatingScout review.

FAQ

To cancel your Singles50 subscription online, log in to your account, go to Settings, find the subscription section, and select cancel. If you can't find the option, consider sending a written termination request via email or registered mail.

When you cancel Singles50, your subscription will stop at the end of the current billing period, but your profile and personal data may not be deleted automatically. You should explicitly request account deletion if you want all your data removed.

Refunds for Singles50 are only available under specific circumstances, such as cooling-off rights within 14 days of purchase. If you miss the notice period before renewal, you may not receive a refund for the next billing cycle.

If you paid through the App Store or Google Play, you need to cancel the auto-renewal directly in your app store subscriptions, as there is no verified in-app cancellation method for Singles50.

To avoid being charged for the next billing cycle, you must send your cancellation request at least 14 days before the end of your current paid period.