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Cancel TANTAN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tantan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tantan: Easy Method
What is Tantan
Overview
Tantan is a mobile dating app that connects users by swiping and matching on mutual interest. The app offers free features and paid subscription tiers that unlock additional functions.
Where it is used
Tantan is available on iOS and Android and via direct web/in-app purchases. Subscription management depends on where the purchase was made (App Store, Google Play, or direct purchase).
How to cancel Tantan
Cancel via Apple App Store
- Open the App Store on your iPhone or iPad.
- Tap your Apple ID profile (top right) and choose "Subscriptions".
- Find Tantan in the list and select "Cancel Subscription".
Cancel via Google Play or web/direct
- Google Play: open the Google Play app → profile icon → Payments & subscriptions → Subscriptions → select Tantan → Manage → Cancel.
- Web/in-app (direct purchase): sign in to your Tantan account on the app or web account page, go to subscription settings, and cancel there.
- If you prefer, you may also email orders@tantanapp.com including the email tied to your Tantan account to request cancellation (per Tantan Terms of Use).
What happens when you cancel
Access after cancellation
When you cancel, your subscription generally remains active until the end of the current paid term. You keep any paid access until that date.
Auto-renewal and timing
Tantan's Terms of Use instruct users to cancel auto-renewal at least 24 hours before the end of the current term to prevent renewal. Subscriptions purchased via third parties must be cancelled through those platforms.
Will I get a refund?
Tantan's stated refund policy
Tantan's general policy is that charges are non-refundable and no credits are given for partially used periods. This is the default position in their Terms of Service.
Exceptions and platform rules
- A possible exception may be a refund request made within 14 days or where local consumer law provides such rights.
- Apple subscriptions: refunds must be requested through Apple (Purchase History or Apple Support); Tantan cannot directly refund Apple charges.
- Google Play or direct purchases: you may request a refund by contacting Tantan support via in-app Help & Feedback or web support with your order details.
Tantan plans and pricing
Summary
Below are prices reported in the verified data. Durations are specified only for the annual and 3-month ULTRA-PREMIUM and 3-month PREMIUM plans.
Price table
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| ULTRA-PREMIUM | R9 999.99 | Unspecified | Access to ULTRA-PREMIUM tier via in-app purchase |
| PREMIUM | R299.99 | Unspecified | Access to PREMIUM tier via in-app purchase |
| PREMIUM | R999.99 | Unspecified | Access to PREMIUM tier via in-app purchase |
| ULTRA-PREMIUM | R999.99 | Unspecified | Access to ULTRA-PREMIUM tier via in-app purchase |
| PREMIUM | R29.99 | Unspecified | Access to PREMIUM tier via in-app purchase |
| PREMIUM | R99.99 | Unspecified | Access to PREMIUM tier via in-app purchase |
| 12 months ULTRA-PREMIUM | R11 999.99 | 12 months | Annual ULTRA-PREMIUM subscription |
| 3 months ULTRA-PREMIUM | R3 999.99 | 3 months | Quarterly ULTRA-PREMIUM subscription |
| 3 months PREMIUM | R599.99 | 3 months | Quarterly PREMIUM subscription |
| VIP | R249.99 | Unspecified | VIP membership via in-app purchase |
Your consumer rights in South Africa
Cooling-off and distance contracts
South Africa's Consumer Protection Act provides cooling-off rights for some distance or direct-marketing contracts. Whether this applies to digital subscriptions depends on contract type and how the sale was made.
When to escalate
- If you believe Tantan breached fair-service or information rules, you can lodge complaints with the National Consumer Commission.
- Platform purchases (Apple/Google) may be subject to the platform's own refund and dispute processes.
Customer experiences
Positive feedback
Some users praise features like voice memos that can help verify matches and report a fast experience with many potential matches.
Negative feedback
There are frequent reports of fake profiles, scams, and attempts to move conversations off-app (e.g., to messaging apps) for fraudulent requests.
Many reviewers also raise concerns about billing clarity and account/banning issues. Prospective subscribers should weigh these reports before purchasing.
Documentation checklist
What to gather before you contact support
- Proof of purchase (receipt or payment confirmation).
- The email address associated with your Tantan account.
- Subscription ID, order number or transaction date if available.
Where to send documents
- Email orders@tantanapp.com with the account email and order details for direct-purchase issues.
- For App Store purchases, use Apple Purchase History/support; for Google Play use Google Play Order History or in-app Help links.
Common mistakes
Failing to cancel on the correct platform
Users often try to cancel inside the app when the subscription was bought through Apple or Google Play. Third-party purchases must be cancelled via those stores.
Waiting until the last minute
Because Tantan requests cancellation at least 24 hours before term end, leaving it until the last day can risk an unexpected renewal.
Also, assuming a refund will be provided for unused days is a common mistake - refunds are typically not given.
Comparative recap
Quick comparison
The table below compares where to cancel, refund likelihood, and typical post-cancellation access for each purchase route.
Comparison table
| Purchase route | How to cancel | Refund likely? | Access after cancel | Notes |
|---|---|---|---|---|
| Apple App Store | Cancel via App Store → Subscriptions | No - request via Apple if any exception | Access until end of paid term | Apple handles refunds and disputes |
| Google Play | Cancel via Google Play → Subscriptions | No - contact Tantan or Google for exceptions | Access until end of paid term | Use Google Play refund process if applicable |
| Web / In-app direct | Cancel on Tantan account page or email orders@tantanapp.com | Generally no - possible exception within 14 days/local law | Access until end of paid term | Follow Tantan terms and provide order details |
After cancelling
Check your account and receipts
Confirm cancellation in the platform you used and keep receipts or confirmation emails until the paid term ends.
Useful links and support
- Terms of Use: Tantan Terms of Use
- Terms of Service / refund policy: Tantan Terms of Service
- Step-by-step cancellation guide (third-party article): How to cancel Tantan
- User reports and experiences: User review summary
Address
Contact email
For order or subscription queries you can email: orders@tantanapp.com. Include the email tied to your Tantan account and any order/transaction details.
Terms reference
For official contractual rules and cancellation conditions consult Tantan's Terms of Use and Terms of Service linked above before taking further steps.