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I hereby notify you of my decision to terminate the contract relating to the Yubo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yubo: Easy Method
What is Yubo
Overview
Yubo is a social discovery app for young people to make friends, chat, and meet others based on shared interests.
The app offers free basic features plus paid subscriptions and in‑app purchases that add visibility and interaction tools.
How Yubo works
Users create a profile, swipe to connect, join live streams, and use in‑app currency (YuBucks) or subscription packs for extras.
Subscriptions are managed through the platform where the purchase was made (Apple App Store or Google Play).
How to cancel Yubo
Cancel on iOS (Apple App Store)
- Open the Settings app on your iPhone/iPad and tap your name.
- Tap "Subscriptions", find the Yubo subscription, then tap "Cancel Subscription".
- Follow prompts; deleting the Yubo app or your account does NOT stop billing.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Tap "Payments & subscriptions" → "Subscriptions", select Yubo, then tap "Cancel subscription".
- Keep your Google purchase receipt (GPA number) for any refund requests.
Web and other notes
There is no way to cancel subscriptions from Yubo’s website; cancellation must be handled via the App Store or Google Play account settings.
For step‑by‑step help from Yubo, see the official cancellation article: How do I cancel my Power Pack or Elite Pack subscription?.
What happens when you cancel
Access after cancellation
When you cancel, you retain subscription benefits until the end of the current paid billing period.
After the period ends, features included in the subscription will stop and your account returns to the free tier.
Data and account status
Cancelling a subscription does not delete your Yubo account or remove your data; account deletion is a separate action within the app.
If you delete your account without cancelling the subscription, recurring billing will continue - so cancel the subscription first via your app store.
Will I get a refund?
General refund policy
Yubo’s terms state purchases are generally non‑refundable unless local law requires otherwise.
In most situations, refunds are handled by the store where the purchase was made (Apple or Google).
How to request refunds
- iOS: Request refunds directly from Apple via reportaproblem.apple.com.
- Android (Google Play): You can request a refund within 14 days by contacting Yubo support and providing the Google purchase number (GPA…), date, and amount. See Yubo’s refund article: I want to request a refund.
- EU/UK buyers have a statutory right of withdrawal (14 days), but App Store refunds must still go through Apple.
Yubo plans and pricing
Pricing summary
Below are prices displayed for South Africa (ZA) App Store listings. Yubo may display additional durations or promotional prices inside the app.
Prices are shown in South African rand (R) as listed in verified sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Power Pack - 1 week | R89.99 | Weekly | See who swiped right; one free Turbo, Boost and Spotlight; up to 10,000 swipes/day; unlimited reverse swipes |
| Elite Pack - 1 week | R104.99 | Weekly | Everything in Power Pack plus send Spotlights directly; see who viewed your profile; priority swipe |
| Power Pack - 1 month | R154.99 | Monthly | Same as 1‑week Power Pack benefits, monthly duration |
| Elite Pack - 1 month | R209.99 | Monthly | Same as 1‑week Elite Pack benefits, monthly duration |
| Infinity Pack - 1 week | R124.99 | Weekly | Not explicitly detailed in listing |
| Turbo Pack | R119.99 | One‑off / pack | Turbo functionality (priority in swipe stack) |
| Yubuck Pack (small) | R99.99 | One‑off / in‑app currency | Purchase of YuBucks (in‑app currency) |
| Yubuck Pack (larger) | R199.99 | One‑off / in‑app currency | Purchase of YuBucks (in‑app currency) |
| One Week YuBucks | R154.99 | One‑off / in‑app currency | YuBucks bundle |
Your consumer rights in South Africa
Statutory context
South African consumer law protects against unfair practices and requires fair value, but it does not provide an automatic 14‑day cooling‑off right for digital subscriptions like EU/UK laws.
Therefore, automatic refund rights for digital subscriptions are limited and depend on the circumstances and the platform policy.
Practical implications
- Cancellations and refund requests generally follow the policies of Apple/Google and Yubo’s terms.
- Deleting the Yubo app or your account does not stop billing - cancel in your app store to avoid future charges.
- If you believe an unfair practice occurred, you may seek advice from South African consumer protection bodies or legal counsel.
Customer experiences
Positive feedback
- Some users praise timely communication and helpful customer support for resolving purchase-related queries.
- Reviewers reported fast responses and clear updates about their purchases or support tickets.
Negative feedback
- Multiple reports mention suspicious or fake interactions, spammy messages, and concerns about bot activity.
- Others described the app environment as immature or highly monetised, and reported scams in direct messages - especially concerning given younger users.
Documentation checklist
What to gather before contacting support
- Order receipt or confirmation email showing the purchase amount and date.
- Google purchase number (GPA…) for Play purchases, or Apple receipt reference for App Store purchases.
- Screenshot of the subscription in your App Store/Play Store subscriptions list.
What to include in your message
- Your Yubo account email or username and device type (iOS/Android).
- Exact purchase date, amount charged, and reason for refund/cancellation request.
- Any relevant screenshots of charges, messages, or suspicious activity if reporting abuse or scams.
Common mistakes
Assuming deletion cancels billing
Users often delete the Yubo app or their account expecting billing to stop. This does not cancel subscriptions.
Always cancel within your Apple or Google account subscriptions to prevent further charges.
Contacting the wrong support channel
Requests for App Store refunds sent only to Yubo may be declined; Apple handles App Store refunds and Google/Play refunds follow Play/merchant procedures.
For iOS refunds use Apple’s portal; for Google Play refunds contact Yubo support with the GPA number or use Google’s refund flow where available.
Comparative recap
Quick comparison
The table below compares key points for iOS, Android, and web management of Yubo subscriptions.
| Platform | Where to manage | Refund route | Access after cancel |
|---|---|---|---|
| iOS (Apple App Store) | Apple Subscriptions in iPhone/iPad Settings or App Store | Request via Apple: reportaproblem.apple.com | Access until billing period ends |
| Android (Google Play) | Google Play → Subscriptions in Play Store app | Request via Yubo support within 14 days with GPA number or via Google Play support | Access until billing period ends |
| Web | No subscription cancellation option on Yubo website | Follow store refund process used for purchase | Access depends on store cancellation; web cannot stop billing |
After cancelling
Immediate steps
Confirm cancellation in your App Store or Google Play subscriptions list and keep screenshots as proof.
Check your bank or card statements for any future unexpected charges over the next billing cycle.
If charges continue or you need help
- Contact the store (Apple or Google) if charges continue after cancellation.
- For Yubo support about refunds or account issues, see: I want to request a refund.
- Review Yubo’s terms for purchase and refund details: Yubo Terms of Service.
Address
Official contact address
Yubo’s primary contact address used in public documents is:
59 rue de Ponthieu, bureau 562, 75008 Paris, France
Notes on mailing and letters
Some examples or templates use alternative Paris addresses for correspondence, but the address above is the primary listed location.
If sending formal written notices, include purchase details and copies of receipts to help with identification.