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Cancel ZOOSK
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Zoosk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zoosk: Easy Method
What is Zoosk
Overview
Zoosk is an online dating platform that connects singles using behavioral matchmaking and standard search features. Users can browse profiles, send messages, and use paid features such as Smart Picks and boosts.
Key features
Zoosk offers free browsing with paid subscriptions for full messaging, seeing who liked you, and other upgrades. Coins can be bought separately for boosts, gifts and one‑off features.
How to cancel Zoosk
Cancel a web subscription (zoosk.com)
If you subscribed on Zoosk's website, canceling is done in your Zoosk account settings.
- Log in at zoosk.com.
- Go to Settings > Subscription.
- Choose Cancel Subscription to stop future billing; access remains until the billing period ends.
- Guide reference: Web cancellation steps.
Cancel an iOS subscription (App Store)
Subscriptions purchased through Apple must be managed through your Apple ID - not within the Zoosk app.
- Open iOS Settings > tap your name > Subscriptions > select Zoosk > Cancel Subscription.
- Access continues until the end of the Apple billing period after cancellation.
- Zoosk help article: Cancel iOS subscription.
Cancel an Android subscription (Google Play)
Subscriptions bought through Google Play must be cancelled in your Google Play account.
- Open Google Play > Profile > Payments & subscriptions > Subscriptions > Zoosk > Cancel subscription.
- Access remains until the end of the current Google billing period.
- Zoosk help article: Cancel Android subscription.
Account deletion vs subscription cancellation
Cancelling a paid subscription does not delete or deactivate your Zoosk account or profile.
- To remove or deactivate your account, follow Zoosk's separate account removal steps.
- Zoosk help article: Deactivate or remove account.
What happens when you cancel
Access and billing
When you cancel a subscription, future automatic renewals stop and you will not be billed again. Your paid features remain active until the end of the current billing period.
Account and data
Cancelling does not delete your profile, messages, or account data. Your profile stays live unless you deactivate or remove it separately.
Timing and confirmations
Always keep confirmation screenshots or emails as proof of cancellation. Check your payment method or app store to confirm the cancellation date.
Will I get a refund?
Zoosk refund policy
Zoosk’s Terms of Use and guidance noted in available sources generally state subscription fees are non‑refundable except where required by applicable law.
Expect that routine cancellations do not automatically produce refunds; cancellation typically stops future billing only.
App store and Google Play purchases
If you subscribed via Apple App Store or Google Play, any refund requests must be handled through Apple or Google’s refund processes.
Zoosk cannot directly issue refunds for purchases processed by Apple or Google; contact the relevant app store to request a refund.
Possible exceptions
- Some third‑party reports mention limited exceptions (for example, short windows after purchase or billing errors), but these are not official Zoosk policy statements.
- If you believe you were billed incorrectly, gather receipts and contact the app store or Zoosk support to discuss the issue.
Zoosk plans and pricing
Available subscription and coin prices
The table below summarises known South African prices and coin packs reported by third‑party sources.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 1‑month subscription (Datingroo) | R600.00 | Monthly | Full messaging, Smart Picks, chat room, view who liked you |
| 3‑month subscription (Datingroo) | R400.00 per month (R1 200 billed) | Monthly (billed R1 200 total) | Same features as above |
| 6‑month subscription (Datingroo) | R300.00 per month (R1 800 billed) | Monthly (billed R1 800 total) | Same features as above |
| Subscription (App Store price point) | R219.99 | Unknown duration | Zoosk Subscription (unspecified) |
| Subscription (App Store price point) | R329.99 | Unknown duration | Zoosk Subscription (unspecified) |
| Subscription (App Store price point) | R479.99 | Unknown duration | Zoosk Subscription (unspecified) |
| Subscription (App Store price point) | R699.99 | Unknown duration | Zoosk Subscription (unspecified) |
| 50 Zoosk Coins | R100.00 | One‑off | Used for boosts, gifts, upgrades |
| 180 Zoosk Coins | R300.00 | One‑off | Used for boosts, gifts, upgrades |
| 480 Zoosk Coins | R600.00 | One‑off | Used for boosts, gifts, upgrades |
Your consumer rights in South Africa
Cooling‑off and refunds
Under South African consumer protection laws, certain cooling‑off or automatic renewal protections may apply to online purchases of digital services.
Zoosk’s published terms state subscription fees are generally non‑refundable except where law requires; you may be able to invoke local consumer protection provisions if applicable.
Automatic renewals and disputes
If you were billed without adequate notice or experienced billing errors, keep records and raise the issue with Zoosk and with your payment provider or app store.
You can refer to local consumer protection agencies if you cannot resolve the dispute directly.
Further guidance
- For procedural advice on cancellation and potential disputes, see a local consumer protection office.
- See a practical cancellation guide: Postclic: how to cancel Zoosk.
Customer experiences
Positive feedback
Some users report successful matches and positive experiences, noting that results can depend heavily on location and user activity.
Negative feedback
Public reviews commonly cite concerns about fake profiles, ineffective filters, unwanted auto‑renewals, and difficulty getting refunds or support.
See user reviews and ratings on Trustpilot: Zoosk on Trustpilot.
What to expect
- Experiences vary by region; some find matches, others report low response rates.
- If you have issues, document interactions and escalate through help pages or app stores as needed.
Documentation checklist
What to gather before contacting support
- Account email and username used for Zoosk.
- Payment receipts, bank or card statements showing charges, and subscription confirmation.
- Screenshots of subscription status, billing dates, and any error messages.
Where to send evidence
- For web subscriptions, use your Zoosk account settings or the Zoosk Help Center to raise issues.
- For Apple or Google purchases, submit a refund request through Apple or Google Play and keep their case number.
Common mistakes
Deleting the app but not the subscription
Removing the Zoosk app does not cancel subscriptions purchased via Apple or Google. You must cancel inside the app store subscription settings to stop billing.
Assuming cancellation equals deletion
Cancelling a paid plan does not remove your Zoosk profile. If you want your profile removed, follow Zoosk’s deactivation steps separately.
Not keeping records
Failing to retain receipts, confirmation screenshots, and dates makes disputing charges harder. Always save proof of cancellation and billing statements.
Comparative recap
At‑a‑glance comparison
| Feature | Web (zoosk.com) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Settings > Subscription > Cancel on Zoosk website | Apple ID > Subscriptions > Zoosk > Cancel | Google Play > Subscriptions > Zoosk > Cancel |
| Access after cancel | Access remains until end of Zoosk billing cycle | Access remains until end of Apple billing period | Access remains until end of Google billing period |
| Refunds | Generally non‑refundable; exceptions per law | Refunds handled through Apple; Zoosk cannot force Apple refunds | Refunds handled through Google Play; Zoosk cannot force Google refunds |
| Best step if billed incorrectly | Contact Zoosk support and your payment provider; keep records | Request refund via Apple; also notify Zoosk if needed | Request refund via Google Play; also notify Zoosk if needed |
After cancelling
Next steps
Confirm cancellation in your Zoosk account or app store subscription page and keep screenshots or confirmation emails.
Monitor your bank or card statements for any further charges and report unexpected charges immediately.
Helpful links
- How to cancel iOS purchases: Zoosk iOS cancellation
- How to cancel Android purchases: Zoosk Android cancellation
- Account deactivation/removal: Deactivate or remove account
- Practical cancellation guide: Postclic: cancel Zoosk
Address
Corporate address
Zoosk corporate address (for correspondence):
989 Market Street, 6th floor, San Francisco, CA 94103, USA.
Contact notes
Most subscription changes and refund requests are handled online through your Zoosk account or the app store that processed the payment.
If you need formal written correspondence, use the corporate address above and include all supporting documentation and transaction details.