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Cancel SUNRUN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sunrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sunrun: Easy Method
What is Sunrun
Overview
Sunrun is a residential solar company that offers solar-as-a-service, including leases and power purchase agreements for homeowners.
The company provides installation, monitoring and maintenance under contracted service arrangements rather than one-off product sales.
Services offered
Typical offerings include rooftop solar systems, battery storage options, and long-term service agreements for system operation.
Contracts commonly cover installation timing, billing, and ongoing service obligations rather than simple web/app access.
How to cancel Sunrun
Cancel online account / Service access
- Email customercare@sunrun.com to request termination of your online account and web/app access.
- Request cancellation at least 7 days before your next billing date to stop recurring payments.
- Ask for written confirmation of account closure and final billing from Sunrun.
Cancel a solar contract, lease or PPA
- Review your written contract first: many agreements cannot be cancelled by simple email and may require written or registered notices.
- If installation has not started, customers report you can often cancel up to the day before installation; confirm timelines in your contract.
- Check for any contractual "right to cancel" window (commonly reported as 10 days in some documents) and for termination fee clauses before proceeding.
What happens when you cancel
Access, billing and service
For online/service access cancellations, Sunrun will typically disable web/app access and should stop recurring billing once cancellation is processed.
If you miss the 7-day billing cutoff, you may be charged for the next cycle; always obtain confirmation of the billing stop date.
Equipment, installation and contractual obligations
If installation has not occurred, cancellation usually prevents further work; if installation is complete the contract may continue until termination conditions are met.
Contracts can include obligations for removal, termination fees, or continued payments - read your agreement carefully to see what applies.
Will I get a refund?
Company policy
Sunrun's Terms of Service state that "all sales are final and Sunrun will not issue refunds."
This policy covers sales and purchases under the company's stated terms and applies to many transactions.
Exceptions and practical outcomes
- Statutory consumer cooling-off rights or specific contract clauses (e.g., a 10-day cancellation right) can create exceptions to a "no refund" policy.
- Customers who cancel after cooling-off windows may face termination fees (reports cite fees such as $1,200 in some contract versions).
Sunrun plans and pricing
Pricing availability
No publicly available, country-specific pricing for Sunrun in South Africa was found for 2024/2025.
Pricing, incentives and financing options can vary by location and by contract type (lease, PPA, purchase).
How to get a quote
Contact Sunrun directly to request a South Africa-specific quote and written pricing details before signing any agreement.
Ask for a complete written breakdown of upfront costs, recurring charges, escalation clauses and termination fees.
| Plan | Price / Notes |
|---|---|
| Residential solar (lease / PPA / purchase) | Contact for pricing - request written quote from Sunrun |
Your consumer rights in South Africa
Cooling-off and statutory protections
South African consumer law (e.g., Consumer Protection Act and ECTA) generally provides a cooling-off period for distance and online sales, commonly around 7 days.
If Sunrun operates under South African consumer protection law, you may have a minimum statutory right to cancel within that period without penalty.
Enforcement and next steps
- Keep copies of contracts, cancellation requests and proof of delivery for any notices you send.
- If a company refuses to honour statutory rights, contact the relevant South African consumer protection authority or seek legal advice about enforcement options.
Customer experiences
Positive experiences
- Some reviewers praise Sunrun for professional installers, clear communication and smooth installations. See sample reviews at Trustpilot.
- Others value transparent financing and the convenience of solar-as-a-service; see aggregated commentary at SunValue.
Negative experiences
- Common complaints include aggressive sales practices, billing issues, slow repairs and disputes over contract terms.
- Customers have reported difficulty cancelling or being surprised by termination fees; read independent reviews before signing.
Documentation checklist
Essential documents
- Signed contract or agreement (all pages)
- Invoice and payment receipts
- Installation schedule and work orders
Optional and supporting documents
- All email and written communications with Sunrun (save copies)
- Photographs of system location, serial numbers and meter readings
- Proof of registered / tracked delivery if you send cancellation notices by post
Common mistakes
During cancellation
Relying on verbal confirmation alone can leave you unprotected; always obtain written confirmation of cancellation and final billing.
Missing required notice periods (e.g., 7 days before billing) can result in unexpected charges.
Before signing
Not reading the full contract - especially termination and removal clauses - can lead to surprises later, such as fixed termination fees.
Accepting verbal promises that are not included in the written agreement is a frequent source of disputes.
Comparative recap
Quick comparison
The table below summarizes common outcomes depending on when you cancel. Use it as a starting guide, and check your specific contract for precise terms.
How to read this table
"Likely cost" is an indication based on reported experiences and Sunrun policies and is not a guarantee.
Always confirm exact costs and required actions with Sunrun in writing before proceeding.
| Situation | Cancellation window | Likely cost | Action required |
|---|---|---|---|
| Online account / web-app access | Any time (email) | Generally free | Email customercare@sunrun.com and request written confirmation |
| Before installation (reported) | Up to the day before install (customer reports) | Often no fee (report-based) | Notify Sunrun in writing and confirm cancellation of scheduled work |
| Statutory cooling-off (7 - 10 days) | Within 7 - 10 days of contract/activation | Usually no refund penalty under law; check contract specifics | Exercise your right in writing and keep proof of delivery |
| After cooling-off / post-installation | After statutory window or after work completed | Possible termination fee; refunds not guaranteed | Review termination clause and request final invoice in writing |
After cancelling
Confirmations to expect
- Obtain written confirmation of cancellation, the final billing period, and any outstanding balances.
- Request information on equipment removal (if applicable) and who pays for it.
If problems continue
If Sunrun does not acknowledge cancellation or charges incorrectly, escalate within the company and keep detailed records of all contacts.
For unresolved disputes, consider contacting local consumer protection authorities or seeking legal advice about enforcement of South African consumer rights.
Address
Mailing address for contract notices
Sunrun Installation Services Inc., 717 17th Street, Floor 5, Denver, CO 80202.
Customer care email and notes
Primary customer care email for account termination and support: customercare@sunrun.com.
Check your written contract for any specified mailing address or additional contact instructions required for formal notices.