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Cancel CHESS.COM
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I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chess.Com: Easy Method
What is Chess.Com
Overview
Chess.Com is a major online chess platform offering live and turn-based play, puzzles, lessons, and paid premium memberships. It combines free Basic access with subscription tiers for extra features.
Why this guide
This guide explains how to cancel Chess.Com subscriptions and what South African consumers should expect about refunds and rights. It focuses on practical steps and local consumer considerations.
How to cancel Chess.Com
Cancel on the Web
- Sign in on the Chess.Com website.
- Go to Settings → Membership → Cancel Premium Membership.
- Your access remains until the end of the billing period; cancelling stops future payments.
Cancel via mobile app stores
- Apple App Store: You must cancel through your Apple account; Chess.Com cannot cancel App Store subscriptions for you.
- Google Play: Cancel at play.google.com → My Subscriptions → Manage → Cancel Subscription and confirm.
What happens when you cancel
Access after cancellation
When you cancel a paid plan, your premium features continue until the paid billing period ends. After that, your account reverts to Basic (free) status.
Billing and future renewals
Cancelling prevents future automatic renewals and charges. It does not usually produce an immediate prorated refund unless covered by a refund policy or provider (see refund section).
Will I get a refund?
Standard refund rules
- First-time credit card or Android subscriptions: eligible for a 30-day money-back guarantee.
- Course purchases (MoveTrainer, video courses): 30-day money-back guarantee applies; requests can be made via support messenger.
Exceptions and store purchases
- Apple App Store / iTunes subscriptions: refunds must be handled through Apple; Chess.Com cannot process these refunds.
- Banned users: subscriptions for accounts banned for Terms violations (for example, cheating or abuse) are not eligible for refunds.
Chess.Com plans and pricing
Pricing availability
Chess.Com shows localized prices during checkout and does not publish fixed country-by-country price lists publicly. Exact South African Rand (ZAR) amounts are not listed on public pages.
Contact for pricing
For current ZAR pricing, check the checkout flow on your Chess.Com account or contact Chess.Com support via your account messenger.
| Plan | Period (期間) | Price |
|---|---|---|
| Basic / Free | Monthly / 年間 | Contact for pricing |
| Premium Memberships (Diamond/Platinum/Gold) | Monthly / 年間 | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period
Under the South African Consumer Protection Act, consumers often have a 14-day cooling-off period for certain online or distance contracts. This allows cancellation and a refund where terms permit.
How Chess.Com policy relates
- Chess.Com’s 30-day money-back guarantee for first-time card or Android subscriptions exceeds the statutory 14-day minimum.
- Purchases via Apple App Store are subject to Apple’s refund and dispute processes, which can limit direct application of Chess.Com’s policy.
- Refund exclusions for banned users may be lawful if bans follow clear, lawful policy; unclear or arbitrary enforcement may create consumer disputes.
Customer experiences
Positive feedback
Many users report enjoyment from playing online with friends, using puzzles, and accessing lessons. The platform is praised for its community and feature set.
Negative feedback
- Reports of cheating, bots, and unfair play are a common complaint, with some users finding support responses slow or unsatisfactory.
- Users report unexpected automatic renewals at full price after promotional periods, and some difficulty cancelling or obtaining refunds via app store purchases.
Documentation checklist
What to gather before requesting cancellation or refund
- Account username and email used on Chess.Com.
- Proof of purchase: card statement, Google Play receipt, or Apple receipt that shows the charge.
- Dates: purchase date, renewal date, and the date you requested cancellation or refund.
Supporting evidence for disputes
- Screenshots of billing page, subscription status, or promotional prices if relevant.
- Any support correspondence or case numbers from Chess.Com or the App Store/Google Play.
Common mistakes
Relying on support to cancel App Store subscriptions
Users sometimes expect Chess.Com to cancel App Store subscriptions for them. App Store subscriptions must be cancelled in your Apple account; Chess.Com cannot perform that cancellation.
Missing receipts or dates
Failing to keep receipts, charge dates, or screenshots weakens refund requests. Always save the purchase confirmation email or app store receipt for quick reference.
Comparative recap
Quick platform comparison
The table below summarizes core differences in cancellation and refund handling by platform. Use it to decide where to submit a request or dispute.
| Platform | How to cancel | Refund eligibility |
|---|---|---|
| Web | Settings → Membership → Cancel Premium Membership | 30-day money-back for first-time card/Android; otherwise per policy |
| Apple App Store | Cancel via your Apple account (App Store subscriptions) | Refunds handled by Apple; Chess.Com cannot process |
| Google Play | play.google.com → My Subscriptions → Manage → Cancel Subscription | 30-day money-back may apply for first-time Android; follow Google Play refund flow |
After cancelling
Confirming cancellation
Check your subscription status in Chess.Com account settings and keep the confirmation that the subscription was cancelled. Note the date when premium access will end.
If you need further help
- If you paid through the App Store, contact Apple support for refund requests.
- If you paid via Google Play, use Google Play’s refund process or Chess.Com support for first-time Android refund eligibility.
- For web purchases or course refunds within 30 days, submit a support request via your Chess.Com account messenger and attach proof of purchase.
Address
Cancellation correspondence
For physical correspondence related to cancellation guidance, one commonly cited postal address is:
Chess.com LLC, 1601 N. Sepulveda Blvd, Suite 382, Manhattan Beach, CA 90266, USA.
Legal / official mailing
The official legal/mailing address referenced in some Chess.Com legal terms is in Orem, Utah. Use account support channels for the fastest resolution.