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Nvidia

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South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Nvidia GeForce NOW | Postclic
Nvidia
1st Floor, Cape Quarter Lifestyle Centre, 27 Somerset Road
8001 Cape Town South Africa
support@nvidia.com
Cancellation of Nvidia contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Nvidia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Nvidia
1st Floor, Cape Quarter Lifestyle Centre, 27 Somerset Road
8001 Cape Town , South Africa
support@nvidia.com
REF/2025GRHS4

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Please note, Postclic cannot:

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  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Nvidia: Easy Method

What is NVIDIA

Overview

NVIDIA is a technology company known for graphics processing units (GPUs), AI and gaming services such as GeForce NOW.

The company sells hardware via its online marketplace and offers digital subscription services and software across platforms.

Services relevant to South Africa

Relevant items for cancellations include hardware bought from the NVIDIA Marketplace and subscriptions such as GeForce NOW.

Mobile subscriptions are often managed through Apple App Store or Google Play rather than directly through NVIDIA.

How to cancel NVIDIA

Cancel an order from NVIDIA Marketplace (web)

  • Contact NVIDIA customer support as soon as possible if the order has not shipped.
  • Request cancellation and provide order number, email used and shipping address.

Cancel subscriptions (GeForce NOW and similar)

  • If billed directly by NVIDIA, cancel via your NVIDIA account subscription settings or contact support before renewal.
  • If billed through Apple or Google, cancel via the App Store or Play Store subscription settings (Apple/Google manage cancellations and refunds).

What happens when you cancel

Access and service end

For subscriptions, cancellation typically ends renewal; service usually remains until the end of the current billing period.

Immediate termination may occur in some cases if specified in terms of service.

Data and account effects

Your account and saved settings typically remain unless you expressly request account deletion.

Downloaded software remains licensed per the terms; access to cloud libraries may be removed after the subscription ends.

Will I get a refund?

Hardware purchased from NVIDIA Marketplace

NVIDIA offers a 30-day money-back guarantee on products bought via its marketplace, subject to return and verification.

Refunds are processed once the return is received and verified; processing may take up to two weeks after receipt.

Subscriptions and platform-managed purchases

Subscriptions (e.g., GeForce NOW) are generally non-refundable and refunds may be denied under NVIDIA policy.

For iOS and Android purchases, refunds and cancellations are managed by Apple or Google through their stores.

NVIDIA plans and pricing

Pricing availability

No verified public pricing data is available in the provided information for South Africa.

Contact NVIDIA or the local reseller/operator for current pricing and plan details.

Simple pricing table

Plan Price Period
Contact for pricing Contact for pricing Contact for pricing

Your consumer rights in South Africa

Cooling-off and statutory rights

South African consumer protection law provides certain cooling-off rights for qualifying transactions; the statutory period is commonly seven days for some direct-marketing sales.

These statutory rights may differ from NVIDIA’s stated return or withdrawal policies.

How this applies to NVIDIA purchases

NVIDIA’s marketplace policies (such as a 30-day guarantee or 14-day EU-style withdrawal in some regions) may not align exactly with South African rules.

Consumers should check the Consumer Protection Act and keep records when asserting local rights or disputing a vendor decision.

Customer experiences

Positive highlights

Users frequently praise NVIDIA hardware performance and advanced GPU technology.

High-performance graphics and AI capabilities remain commonly noted strengths.

Common complaints

Many customers report slow or unhelpful customer service and difficulties obtaining timely support.

Other frequent issues include driver-related instability, subscription refund denials, and stock or launch availability problems.

Documentation checklist

Essential documents to prepare

  • Order number and purchase confirmation email or invoice.
  • Account email and username used to purchase or subscribe.
  • Payment method details and proof of payment (card statement or receipt).

Optional supporting items

  • Photos of unopened product packaging if returning hardware.
  • Correspondence with NVIDIA support or store chat transcripts.

Common mistakes

Waiting too long to act

Waiting until after the item ships or after the refund window can make cancellations or refunds more difficult.

Act promptly and contact support immediately if you want to cancel an order before shipment.

Using the wrong cancellation path

Attempting to cancel an App Store or Play Store subscription via NVIDIA will often fail; these must be cancelled through Apple or Google.

Similarly, not providing order or account details delays processing - include clear identifiers when you contact support.

Comparative recap

Quick platform comparison

Platform How to cancel Refund policy
Web (NVIDIA Marketplace) Contact NVIDIA customer support before shipment to cancel. 30-day money-back guarantee for hardware; refunds after return verification.
Web (Subscriptions like GeForce NOW) Cancel via NVIDIA account or support if billed by NVIDIA. Generally non-refundable; service runs until end of billing period.
App Store (iOS) Manage and cancel via Apple App Store subscription settings. Refunds handled by Apple; NVIDIA does not manage these directly.
Google Play (Android) Manage and cancel via Google Play Store subscription settings. Refunds handled by Google; NVIDIA does not manage these directly.

After cancelling

What to watch for

Keep confirmation of cancellation and any return shipping tracking numbers until the refund posts.

Monitor your payment method for the refund; processing can take up to two weeks after NVIDIA receives the return.

Where to get more help

Contact NVIDIA customer support with your order and account details if you need further assistance or dispute a denial.

For platform-managed purchases, reach out to Apple or Google support through their account/subscription pages.

Address

Local reseller / operator (legal receipt of notices)

rain (Pty) Ltd (local reseller and operator for GeForce NOW in South Africa).

1st Floor, Cape Quarter Lifestyle Centre, 27 Somerset Road, Greenpoint, Cape Town, Western Cape, 8001, South Africa

Notes about contacting

Use the address above for legal notices or cancellation communications specified in local terms and conditions.

Keep copies of any mailed or delivered correspondence and use tracked delivery where possible.

FAQ

To cancel your Nvidia GeForce NOW subscription, log into your Nvidia account and navigate to the subscription settings. Alternatively, you can contact Nvidia customer support to assist with the cancellation process.

For hardware purchased from the Nvidia Marketplace, you can initiate a cancellation by contacting Nvidia customer support before the order has shipped. They offer a 30-day money-back guarantee, subject to return verification.

If billed through the Apple App Store, you need to manage and cancel your subscription via the App Store subscription settings. Remember that refunds for cancellations are handled directly by Apple.

When you cancel your Nvidia subscription, your account and saved settings typically remain intact unless you specifically request account deletion. However, access to cloud libraries may be removed after the subscription ends.

Generally, Nvidia subscriptions like GeForce NOW are non-refundable, and the service will continue until the end of the current billing period. Check your contract for specific terms.