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I hereby notify you of my decision to terminate the contract relating to the Origin Access service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Origin Access: Easy Method
What is Origin Access
Service overview
Origin Access (also marketed as EA Play on some platforms) is a subscription service that gives members access to a library of EA PC games, game trials, and store discounts.
The service is used to play a rotating library of titles and, on higher tiers, to access new EA releases on their launch day.
Who this guide is for
This guide explains how South African customers can cancel Origin Access, what to expect after cancellation, and which consumer rights may apply locally.
It covers cancellations via the EA/Origin website or app stores and summarizes refund policies and typical issues reported by users.
How to cancel Origin Access
Cancel via EA/Origin website or EA App
- Log in to your EA/Origin account at the EA/Origin site or open the EA App on PC.
- Go to your Account (gear icon) and open Membership or Subscriptions.
- Select Manage next to your subscription, then choose Cancel membership and follow the on-screen steps.
- If you need step-by-step support, see EA's official cancellation article: How do I cancel my Origin subscription?
Cancel via mobile marketplaces (App Store / Google Play)
- If you subscribed through Apple, cancel inside Apple Settings → Subscriptions.
- If you subscribed through Google Play, open the Google Play Store → Subscriptions and cancel there.
- EA cannot cancel marketplace subscriptions for you; you must use the respective store UI to stop future billing.
- For general guidance on marketplace cancellations, see third-party summary: How to cancel Origin / EA Play.
What happens when you cancel
Access after cancellation
After cancelling, your subscription remains active until the end of the current billing period.
You will retain access to the Origin Access library and member benefits until the subscription expiry date.
Billing and data
Cancellation stops future automatic renewals but does not usually remove historical purchase records from your EA account.
If you remove payment details, ensure your subscription is cancelled first; otherwise you may still be charged.
Will I get a refund?
EA Great Game Guarantee and refund windows
EA’s Great Game Guarantee allows refunds for digital games within 24 hours of first launch, or within 14 days of purchase if the game was not launched.
Pre-orders are refundable within 14 days of purchase or release if not launched. These rules apply to eligible digital-game purchases, not necessarily to subscription billing.
South African law and exceptions
- Under the Electronic Communications and Transactions Act (ECTA) consumers generally have a 7-day cooling-off period for online goods/services, allowing cancellation and a refund in many cases.
- The Consumer Protection Act (CPA) provides an implied six-month warranty for defects and broader remedies such as repair, replacement, or refund for defective goods or services.
- Refund eligibility depends on the purchase type, the time since launch/use, and EA’s policies; contact EA support if you believe a statutory right applies.
Origin Access plans and pricing
Current published prices (South Africa)
| Plan | Price (ZAR) | 期間 (Period) | Features |
|---|---|---|---|
| EA Play (monthly) | R89.95 | Monthly | Access to EA Play library, game trials, 10% store discount |
| EA Play (annual) | R649.95 | Annual | Same as monthly, billed yearly |
| EA Play Pro (monthly) | R304.99 | Monthly | New EA releases on launch day, full library, 10% store discount |
| EA Play Pro (annual) | R1,699.95 | Annual | Same as monthly Pro, billed yearly |
Pricing notes
Prices above were updated as of May 10, 2024 for new subscribers and reflect the published South African rates for EA Play/Pro.
Legacy pricing may apply to older subscriptions that were created before the price change.
Your consumer rights in South Africa
Cooling-off and cancellation rights
The Electronic Communications and Transactions Act generally provides a 7-day cooling-off period for online purchases, allowing cancellation of digital services in certain circumstances.
Return shipping or administrative costs may be the consumer’s responsibility where allowed by law and the seller’s terms.
Warranty and defect remedies
- The Consumer Protection Act (CPA) gives an implied six-month warranty for defective goods and related remedies for services that are defective or not rendered as promised.
- If you believe EA has breached a statutory right, document the issue and contact EA support; escalate to a consumer protection body if necessary.
Customer experiences
Common positive outcomes
Many users can cancel successfully via the EA account page and continue to access the service until the billing period ends.
Refunds for qualifying game purchases under EA’s refund windows are commonly processed when conditions are met.
Common issues reported
Some customers report difficulty finding the cancellation option or seeing the subscription in their account, which can lead to unexpected charges.
Other reported problems include recurring charges after cancellation, failed removal of payment methods, and slow support when restoring lost content after expiry.
Documentation checklist
What to gather before contacting support
- EA account email and username
- Order or transaction ID for subscription payments
- Dates of purchase, cancellation attempts, and any charges disputed
- Screenshots of subscription pages, billing history, and error messages
Optional supporting documents
- Bank or card statements showing charges (redact sensitive numbers)
- App store subscription screenshots if purchased via Apple or Google
- Any correspondence with EA support (ticket numbers, emails)
Common mistakes
Not cancelling in the right place
Example: cancelling the EA account but not the App Store subscription leads to continued charges from Apple or Google.
Always verify where the subscription was originally purchased and cancel through that store or the EA account accordingly.
Assuming cancellation is immediate
Example: expecting immediate loss of access or immediate refund. Cancelling usually stops future renewals but keeps access until the period end.
Always check the subscription end date after cancellation and confirm any refund eligibility separately.
Comparative recap
Quick comparison
| Option | How to cancel | Refund likelihood | 期間 (Period) |
|---|---|---|---|
| EA/Origin account (website or EA App) | Manage → Cancel membership in your Account settings | Low for subscription billing; possible for eligible game purchases per EA policy | Monthly / Annual |
| Apple App Store | Apple Settings → Subscriptions; cancel in Apple account | Refunds handled by Apple; depends on Apple’s policy and timeframes | Monthly / Annual |
| Google Play Store | Google Play → Subscriptions; cancel in Play Store | Refunds handled by Google Play; eligibility varies | Monthly / Annual |
| Contact EA Support | Open a support ticket if you cannot cancel via UI | Possible for special cases; evidence required | Varies |
After cancelling
Checks to perform
Confirm your subscription status in your EA account and note the final expiry date shown in Membership/Subscriptions.
Check your bank/card statement after the next billing cycle to ensure no unexpected renewals occurred.
Where to get help and more information
Official EA cancellation instructions: How do I cancel my Origin subscription?
Summary of refund and cancellation steps for consumers: How to cancel Origin / EA Play
South African consumer rights overview (returns, refunds, warranty): CGSO - Your rights
Address
Official correspondence
Use the publisher/distributor address if online methods fail or if instructed by EA support for postal correspondence.
Postal address on record
Electronic Arts, Fiveight Distribution, PO Box 305‑140, Triton Plaza, North Shore 0757, New Zealand